Customer Reviews for Midgard Self Storage Key West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midgard Self Storage Key West

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Lori P. on

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Truck was extremely dirty inside lots of dirt like someone had hauled plants in the bed also when I made the reservation it was one way to Big Pine Key Fl from Key West was told to take the truck to Summerland Key to return when I tried to return the truck I couldn’t return it until Monday morning which I had to work so that wasn’t possible so I had to drive all the way back to Key West to return the truck they gave me the extra miles for free but I had to pay for the gas and my almost 2 hours of time to return it with no discount what so ever very disappointed I will use peneske for my next move

Amy C. on

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Mo Rodriquez is the best. You are lucky to have her.

Jenn H. on

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William K. on

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Excellent customer service excellent equipment very pleased Patron

Daniel S. on

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Staff was friendly and helpful.

Emerald B. on

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dominique V. on

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The location was closed when I dropped off the U-Haul

Cassie C. on

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Porter R. on

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Design a truck that can load and unload itself...

Joyce H. on

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We rented 10 foot and 15 foot trucks on different occasions, and different agents helped us in each case. Both of them were knowledgeable, efficient, and helpful. Therefore, our move was far less stressful than it had to be.

Roman S. on

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MIKE K. on

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David G. on

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steve E. on

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Customer service rep was OUTSTANDING!!

Peter T. on

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Joyce H. on

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Paula H. on

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Quick and easy pickup. Agent told me I could drop off anywhere in Fort Myers that was convenient.

SHELLEY S. on

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Janet A. on

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I DID NOT DROP OFF MY TRAILER AT THIS LOCATION ON THIS DATE!!! I dropped the trailer off in Cairo, GA on August 11, 2019.There is something very fishy about this whole thing. The property owner at that site (in Cairo) said he was not a U-Haul dealer; he was only the property owner and the guy who was supposed to be running the U Haul business on his property had been kicked out and could not be reached. This is a mess you guys need to clean up. I am NOT responsible for these charges. I will appreciate an acknowledgement of this complaint.

Jefferey H. on

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It was another good experience renting a vehicle from you at Midgard Storage because of Mo, she's great.

Jeff W. on

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Michael J. on

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Robert H. on

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I had to drop off the trailer after hours, the day before it was due. I backed it into an available spot and properly detached it from my vehicle. Upon calling in the morning to verify they received it, the personnel on the phone told me that I would be charge with an 'improper drop-off location charge'. He said that it was not related to the spot I chose, but the overall location. He claimed they did not have room at their location, and that 'U-Haul does this to them all the time'. I explained that I used the drop-off location that was sent to me by text, and he still insisted that my credit card would be charged with a fee for improper drop-off. A move across the country is stressful enough - the last thing your customers need is to deal with an associate like that.

Karen D. on

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John K. on

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MICHAEL L. on

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Michael P. on

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When I pulled in on Sunday I was told I could not drop off because they were full. She told me to call the 800 number. I am new to Key West.... Where am I going to park a 24 truck.... terrible customer service.

Stewart S. on

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Mo and Ben are great! Mo especially worked very hard to make sure everything with my move went smooth! Very professional, accommodating, and helpful. Both Mo and Ben showed that they were well trained and skilled in managing moving and storage. I highly recommend! Out of 5 Stars *s I give them 6! ****** THANK YOU!

Louis R. on

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Daniel S. on

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Lisa Z. on

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ARELLYS L. on

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RYAN M. on

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This is a very dishonest company and they will try multiple ways to unreasonably steal your money. Manager Brandon is highly rude, unprofessional, and just an all around shady person.

cliff g. on

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Perfect