Customer Reviews for Midgard Self Storage Key West
(U-Haul Neighborhood Dealer)

287 reviews

2600 N Roosevelt Blvd   Key West, FL 33040

(305) 294-8846

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(305) 294-8846

2600 N Roosevelt Blvd
Key West, FL 33040

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOYCE M. 
Rating:
5.0

Very helpful the entire time.

JUDY R. 
Rating:
5.0

The price is a bit high but otherwise the overall experience was terrific.

CATHERINE P. 
Rating:
5.0

Excellent Your uhaul call in line is a complete waste. Called 4 times, 2 over 30 min...no ans ever U need to gat your act together. Horrible customer service

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

Absolutely nothing!!! Great customer service too!

SHEILA T. 
Rating:
5.0

Customer did not leave a comment.

Kendall B. 
Rating:
5.0

Customer did not leave a comment.

JAMESIRVING L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Again, having the customer unload his car from the tow dolly is a crappy policy. I won't be using U-Haul in the future if I don't have to.

David M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

VICKIE A. 
Rating:
5.0

I have rented twice from these folks. The first time I was told I was good to go, but I wanted to check the lights, one tail light was no operational. The agent quickly gave me another trailer, but with out my checking this would have been overlooked. The second rental I was told I was ready to go and I checked in the trailer and found a U-haul two wheel dolly that would have been overlooked. I always photograph the trailer at pick-up, check that it is clean and check the lights.

jerre K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
3.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Tim and Chandler were the best help that we have ever had. They not only helped connect the trailer to the truck, but they helped us load our car. We were so grateful as we would never have gotten in on there ourselves. Thank You guys, you are the best.

RORY B. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY O. 
Rating:
1.0

Please walk around with a human being before charging people extra charges. The truck was sunder 3/4ths when I received it. I sent a picture in......... I returned the truck with a full 3/4ths. I want my money back for the gas or I will be calling corporate.

Steven K. 
Rating:
5.0

Chandler was very friendly and helpful.Hire more people like him.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

NANCI H. 
Rating:
5.0

Physical location small and cramped. Very limited space for storage of trailers. Difficult to navigate a large trailer.

KENDALL B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
3.0

Truck was very dirty inside and out!

MARTIN B. 
Rating:
3.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Have used this location many times for moving trucks and trailers. Outstanding service, reason I keep going there.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

The location was not expecting our drop-off. Somehow, u-haul had not notified them. They were very quick to accommodate us.

William T. 
Rating:
5.0

Great staff!

James M. 
Rating:
5.0

Best Uhaul location that I've ever been to. A contrast to the Palm Coast location that I dealt with.

Baudouin L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Friendly service, convenient place, would use them again!

Dallas S. 
Rating:
5.0

Great, friendly and helpful service. The only small issue is that the trailer had old, rotten tie-down rails. I didn't need them, so it was not an issue for me.

Martin M. 
Rating:
2.0

They did not have a furniture dolly as I had ordered. The staff member was rude. He had no desire to problem solve to find me a dolly nor to think outside the box. He has poor customer service skills.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
3.0

Customer did not leave a comment.

SEAN V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Giovani S. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
3.0

Gave us our truck with a bald tire when we asked the man about changing the tire he said drive it till it goes flat and then call the 1-800 number and wait for someone to come change it

Teresa H. 
Rating:
5.0

rented here many times, great service, good clean vehicles...

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Radim H. 
Rating:
5.0

There was a cigarette in the coin slot so the cab smelled terrible. There were also ants in the bed of the truck.

Christine O. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Great customer service

Christopher W. 
Rating:
5.0

Better lighted yard for early returns.

REYNALDO M. 
Rating:
5.0

Great customer service - very friendly.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

RICK F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

kristine D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

FABIOLA A. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

JARRETT N. 
Rating:
5.0

Great customer service, thanks so much!!!

Susan P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
2.0

I originally was in the Hunters Creek Uhaul in zip code 32837 and they would not let me use a motorcycle trailer for a one way down to key west. I had to drive to key west to rent a uhaul from midguard storage (a partner with Uhaul.) I had to pay to rent the trailer for 3 days in order to bring back to Orlando and bring back down my motorcycle. I was told they should've allowed me to rent the trailer one way from Orlando. Instead I had to pay more. Total Inconvenience. Instead of paying 25.00 to rent I paid 141.00. Money I did not have.

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

ADELINA J. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
4.0

The truck seat belt isn't adjustable at shoulder as designed. The sun visor kept falling into my view. Otherwise the truck was fine and the staff was great!

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Piotr C. 
Rating:
5.0

Staff was extremely helpful and friendly. Made the process quick and easy!

William L. 
Rating:
5.0

Customer did not leave a comment.

Ion J. 
Rating:
5.0

Excellent customer service. Very nice.

pedro C. 
Rating:
5.0

Customer did not leave a comment.

Dave I. 
Rating:
5.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE M. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

The equipment was really good.

Jose H. 
Rating:
5.0

Great service & knowledgeable staf

KYLE C. 
Rating:
4.0

Customer did not leave a comment.

Jochebed S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Spot on.

bruce W. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
5.0

None they are on point. When it's that efficient if it ain't broke don't fix it.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Rex B. 
Rating:
1.0

We originally booked the equipment for 2 weeks due to a cross country military move. So we go to pick the equipment up and they decide to tell us they don't have the equipment and sent us to a different location which was fine but then we get to that location and were told we had to return after 7 days we would've have never scheduled it knowing it wasn't going to be back on time. Then were told it was going to be an additional $20 a day after the due date which we were not told upon pick up. So then we get to the drop off location and the uhaul representative wasn't in so we had to wait for her therefore making our equipment late. Then we got told by another coworker just to drop the equipment off and we could stop back by and so we did, the representative was then leaving the place of rental. We got over charged and it was the worst experience I have ever had.

joseph G. 
Rating:
5.0

Chandler and Crew Amazing Again!!!!! I recently moved and used Chandler and Crew at this location for truck rental. My experience was so flawless I used them again!!!! This visit was just as impressive as the last!!!! I will definitely use Chandler and Crew for All my truck rental needs in the future!!!!! Great Job Guys!!!!

Pamela S. 
Rating:
5.0

Chandler And Crew Was Outstanding And Amazing!!!! Top Notch Service From Beginning To End!!!! Very Professional, Courteous, Friendly, and Extremely Knowledgeable!!!! I Was Impressed By The Cleanliness Of The Office, Trucks, And Facility!!!! I Will Definitely Recommend Chandler And Crew To Everyone I Know!!!! 10 STARS!!!!! ?? ??????????????????

Pamela S. 
Rating:
5.0

Todo muy bien

Addier N. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

The two gentlemen who assisted me were courteous and professional. They provided quick service and were very helpful even with the driving rain that was coming down at the time. I had heard that this was not the place to go but I was extremely happy with the service that I received and would go back again in an instant.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
No reviews have been submitted for this location.

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