Waited in the lobby for 7 minutes to drop off. One employee working and was on a call in another office. Finally had to stick my head in the other office to inform employee I was dropping off.
richard c
Customer Reviews for Midgard Self Storage Key West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience!
Dean SVery nice facility. Customer service was excellent.
Brad DTom I think his name is was absolutely fantastic. Super helpful and Friendly fast service. Will definitely recommend and I will be back.
Peter GTom and David are always very helpful and patient.i will continue to rent from there.thank you!!
AARON KHad to use chat to access the truck off hours. Completed but took some time. Had issues completing return on line as well and chat resolved that as well.
Peter OEverything was great!
Jose CFast, easy in and easy out. Helpful staff
Edward HNothing everything ran smoother
MARLA PQuick transaction
Conor HThe 5x8 enclosed trailer was perfect for our needs. We drove 4003 miles and didn't have any issues with the trailer.
Gary HIt is difficult to explain how much professionalism the workers at Midgard Self Storage Key West 2600 N Roosevelt Blvd Key West FL 33040 I’ll recommend 100% ⭐️⭐️⭐️⭐️⭐️
ARCENIO GOverall it was a great experience.
Ashley CAbsolutely nothing! Best rental experience i have ever had. Helpful, informative, attentive and personable
Joan HRental return was not checked in on Friday Feb 9 around 3:30 pm but showed up as returned until next day Saturday Feb 10. But showed as returned Feb 9, 1030ish am. Very poor process
Terry ETommy and his team where amazing I was 10min late due to traffic and they are very understanding and helpful. Thank you I will definitely recommend.
Rafael FTommy and David assisted me in my rental. Both gentlemen were very professional, knowledgeable and patient with my reservation. Unfortunately, I had to reschedule several times and I no Tommy was inconvenienced and had to work hard because of my changes. Thank you Tommy for your professionalism and patience. I would absolutely recommend this store to other customers. Sincerely, Scott Kolack
scott kClean the back of the van at least.
Dale GOpen at 8am
Peter BGreat staff!
greg wProfessional, personable staff.
Matt PEveryone at this location Is very helpful
Edwin LVery helpful team of staff. They helped me figure out what I needed when I wish missing a connector cable to hook up the lights from my car to my trailer.
William FI filled the tank and they charged me again.
Carlos MThe online checkin was great. Service was great. Truck was great. And the PRICE was excellent!!! Best bargain in town.
Thomas MGreat 👍🏽 service
Paul DAs always, staff professional and personable.
Matt PThe entire team has given us great service for three years. We have rented storage from them and trailers. Consistency is key.
Richard gThe truck was not in the same mechanical shape as other trucks rented from this location in the past. It had almost 143,000 miles on it and the steering was loose. It showed that it had had lots of use. Maybe retire the vehicles before they are about to reach the end of their usefulness.
John Hexcellent service. this was picked up in Rockland key.
SUSAN TThey are awesome
ceridad dFive stars all the way through the entire transaction. The employee on site is a gem.
Kelly CEmployees in there are super helpful. Second time I rented from this location and will keep going back
chris hMake sure vehicle is available for after hours pickup as it was supposed to be. So, I wasn't able to pickup til the next day, which cost time & money! Three calls made day of requested pickup day, went unanswered. I could go on, but you get the idea...
Robert PGreat service, easy check in, friendly staff
Miles MCustomer service is on point. The reps were very helpful
frank LGreat Service!
Michael DVery much pleased & happy I got thru my last move w/ U haul! This company has been my rock for relocating.... ALL MY LIFE! This is my final move ... I've made it to my forever home! Thank you UHAUL /MIDGARD STORAGE IN KEY WEST! YOU ROCK IN MY BOOK!!!
Michelle MGet service on both ends
Marshall PFriendly, competent staff.
Matt PIt took a phone call after 24 hours to have the trailer checked in as returned.
Karyn Svery friendly and helpful
Lori BQuick and easy in and out. New tires on the UHAUL. The guy working there was great!! Very happy and helpful. Bringing it back was even easier. Excellent value. Thanks
Jill JStaff personnel has had bad manners with the customers and I it is suggested to have a check and review by his supervisor.
Joaquin CStaff was very friendly and helpful. The gentleman at the counter was warm and sociable.
Taylor S