No one was there to help make the return. A video assistant came on a screen in the lobby and gave me instructions that didn't work. To futuristic for me.
Bruce D
Customer Reviews for Midgard Self Storage Lake Wylie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app is terrible, didn’t help that signal was bad at that location. Everything is virtual so if you have issues you have to deal with someone on the phone which I did 3 times due to app. Pickup was better than drop off. Tried using app again for drop off and didn’t work. I was instructed to do from website and no luck there. I just dropped off truck and threw keys in dropbox. Truck was super clean and new, no complaints there. The truck was the only plus side. I’ll never do mobile pick up or drop off again.
Joshua MThe Uhaul app for the return is horrible
Gary SDropped my vehicle off. Couldn’t do proper return, wasn’t told (apparently buried in all the bs I had to sign) truck needed to come back with 1/4 tank instead of having the same amount it had when I picked it up (which it certainly had more) and charging me (over charging is more like it) $30 for fuel and never once explaining to me I had a credit…why was this not explained? Oh yeah…this self pickup with no one to freaking talk to. This entire process is poor and I will not be using U-Haul again unless my bill is corrected. As for midguard I walked in and there’s no one there and a dude on a video screen helped me. I don’t do business with places like that. Helpful, but I’m not cool with that. Someone needs to contact me about my bill. I will be sharing what happened to me with everyone I can.
Brandon SFull disclosure of pricing
Barbara WVirtual assistant. No one on site. This should be made clear before I select location for service.
CAREY SGreat service and great vehicle.
MARKEUS FThe locations for the U-Haul are on the same street which as confuse purchasers and contractors renting out the U-Haul. My contract and reservation had two different addresses.
Antwan WThe office was closed when I dropped the truck off.
Greg AMegan was very helpful on the phone when checking out the truck online.
Brett WGreat job, very efficient, professional and friendly
Tim HThe store was closed, so I had to unhook myself which was fine.
Jason KNo dolly available and I had to blow out the back of the truck before I put my items in there. Other wise it was fine
Jon HCharles is awesome! He is very knowledgeable and helpful. We store our Airstream there and I feel very comfortable knowing Charles is there.
Norman ZCompletely different experience dropping off truck.
Cheryl B1) keys not available after hours, had to wait 14 hours and drive back out to location when they were open 2) representative on pick up and drop off not in office, was outside. Second time he was in car with someone, seemed like he was goofing around while on U-Haul time
Christopher RIn totality, I wanted to rent a truck, I was able to, it was useful, and I returned it all on my own timeline. The cost to do so was reasonable; the time of how long it took to pick up and return via U-Haul's 24/7 mobile phone process (over 30 minutes apiece) was longer than what most people would expect from a 'mobile pickup' experience, due to unexpected parts of the pick-up process such as follows. Not sure if every customer has to wait for a Live Chat agent to approve their ability to rent a truck -- and moreover why wouldn't that be done closer to when rental is scheduled, and not at time client is waiting in a strange location anxious to pick up their rental truck? Also who brings their passport or current lease documents to a U-Haul pickup site, especially when U-Haul had not given any prior indication they may be requested? The 4-screen U-Haul Terms and Conditions [not the Contract T&C which took up 85 pages on my iPhone] includes acknowledging that "I was sent a text/email [...] which provides me the opportunity to acknowledge equipment condition ..." -- when in fact, as 'Live Chat' came back over 20 minutes later to finally clarify, I only receive that access 'Once payment has been verified' [i.e. after client clicks 'agree' & proceed to a legal agreement saying I have received it, when in fact no client in U-Haul's history has at that point]. Lastly, the earlier and separate 'pre-check-in' process itself seems like a waste of time unless U-Haul prefers to offer customers the opportunity to enter pages of information, only to have that information be completely ignored and re-solicited again later at the time of mobile pickup.
David HGive military discount. We matter !!!
William HApparently there are 2 Lake Wylie locations, which I was not aware of when I picked up the trailer. I returned the trailer to the one I have used many times before. When I got there (just before they were closing), they told me this was not their trailer and I had to return it to where I rented it. Another person looked at the contract and said that I needed to return it to the other location, which was a few miles away. Luckily, they accepted it. Had I arrived at the first location a few minutes later, after they had closed, I would have just left it there since they have a 24/7 drop-off. How would I know that it was the wrong location????
RONALD KVery knowledgeable office manager! And very quick and friendly! Would recommend
MICHAEL GDoor broke causing me to have to tie down the door and causing delays in returning on time
Daniel PMake sure the website gives the customer the code to get key out of lockbox because I Went through the whole process and completed the check in and received the confirmation of rental but never got lockbox code so I had to go inside and had to have service guy get key for me
Darius BThe location to pick up the truck was changed last minute and I had to drive a full hour extra than I had planned for. I called customer service to see if I could at least drop it off at a location closer to me without the additional $200 fee, and they would not do it. I then asked for at least a refund to account for the increase in mileage and gas I would have to pay for but nothing was done to address this.
Alaina HThis place is amazing the worker Charles make sure I have everything I need 10 out of 10 would recommend
KEILNANA MCustomer service was excellent. Ran into delays and yet they were more than understanding and accommodating. Would recommend this Uhaul location for sure.
Casey EGot over charged twice they put a extra day on that I didn't see getting back then where I dropped off in lake wylie the guy there didn't even get up off his but to check me in and had the nerve to charge me a cleaning fee for using a trailer on day in the sun , so pretty pissed don't go to Uhual to rent they are thieves
Jason WAgain, very helpful staff
Laura PThe truck was a bit hard to get out with the position of the trailer that was in front of it.
Dallas PThese guys were pros. Very friendly and all I had to do was hand them the keys.
Lori GGentleman was very professional and knowledgeable
Jarilyn TLike my pick up location, Compass Self Storage, the drop off location, Midgard, is also exceptional.
Donald WIt went well All good
Dennis EMidguard Self Storage accepted my Uhaul after Kathleen at Uhaul modified my reservation and changed my drop off location.
Brandon HRating due to changing rental pickup time although I reserved the vehicle three days prior. They explained that mobile pick up was not available however, while in-person renting I was told I could have used mobile pick up. Additionally the appliance hand truck I reserved was not available. Lastly, I refueled the vehicle but was charged $50 for not refueling (not to mention I only drove 9 miles). I had to call the store and am satisfied that they removed the charge.
Vernon SGreat team and the whole process was a breeze! Equipment was clean, easy to handle. Very happy with the oricess
Lisa IThank U
CATHY BWilliam was outstanding to work with!!
rob lGreta went the extra mile. She coordinated the rental with an off-site location because the power was off at the pickup. Very resourceful, knowledgeable and polite!
PETER GNot a thing
Paul STruck was a train wreck. Didn’t idle well. Had
Carl MLocation is well equipped with friendly knowledgeable staff who are willing to assist in order to make your moving experience successful.
Gloria MNothing bad to report. It was quick and easy with no problems.
Don VThe Attendant never got up from behind his desk to help unload our trailer. He never Inspected it. He was unable to get the printer to work for my receipt.
ANDREW MPersonable and knowledgeable
Suzanne RThe guy was very helpful and gave me perfect directions to where the store was. Improve, need a Sign Posted near the Main Highway for Location.
Carol KGreat customer service
John Cgreat service, great experience!
Dennis YThere are to many extra charges, even a fee for using your credit card.
Essie SDepending on what time of the day, the traffic can be murder to turn out of this location. No fault on the company, just be mindful that you may want to do key drop off after 4PM
Harold SThe van was 3 quarts low on oil. Fluid levels should be checked after each use.
Edmond BCould not of been better. Associate met me outside as I drove up. Perfect experience.
Thomas M