Talking to a tv screen is cold and impersonal. Making me download the app to turn in truck or get "fined" $20 is bullshit. I felt like you really made me work so you could save s few labor dollars. Next time no uhaul midgard. Truck was junkie.
Jason Y
Customer Reviews for Midgard Self Storage Lutz 2
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting in this location was a little complicated since a Wi-Fi connection is required to facilitate online pickup and delivery. I spent almost an hour trying to upload photos when returning the truck. Likewise, when I rented it, it was a challenge to upload the photos of my driver's license. That small detail of the Wi-Fi connection could greatly improve the experience.
Jose LUHaul truck was clean, easy to get to location however, the U-Haul app was long, hard to figure out, and with poor cell service I literally thought I wasn't going to be able to complete return. NO UHaul location should be able to exist without a person on sight to do checkout.
ANTHONY LIt’s a hassle to pick up and drop off with someone there Uploading pictures and stuff I rather have someone in person.
WISSAM IGreat truck!! Newer truck, great condition. Very clean!! Made my move across country sooooo much easier! Thank you!!
DONALD Bno one there
JOSE ODid not like that the vehicle was completely out of gas when we picked it up. Did not like the virtual experience. Also, was told one thing when reservation was made and something completely different when we picked up and received the bill.
JOHANNA NExcellent
GABRIEL GA live individual at the location would be an improvement. Also, almost all factors of my reservation were incorrect when I went to retrieve the truck. In addition to the aforementioned issues, the app that I was encouraged to add to my phone did not work on site and the details provided me lacked useful information. I am, however, please with the fact that the truck was clean and the location was in a visible area. I suggest earlier weekend pick up hours, especially since there was not the use of a human physically on the premise. another positive was the cost of the rental.
Douglas wGet rid of the virtual managers and have a person at the location like it use to be.
VITO AThe cell phone service within the building was poor and no wifi is provided. The app was not functioning well.
William JNot a self serve fan. Had to drive to another location for added equipment and supplies... grrrrrrr!
MARK RElectronic person was very sci-fi. Maybe a live person in the same room would be nice.
RICHARD CThe on-boarding was done virtually - first time experiencing this process. Went great. The truck operated without fail.
Neill ROnly thing is the remote virtual agents on a large TV display felt a little freaky. First time I experienced unattended facility with tele-agents, they were professional and helpful though.
EMIL RThe automated process was pleasant upon renting the truck but the return process was awful and I am disputing the charge. The truck was not checked in at the location after I returned it. I received an email that the equipment was not returned. Now I have a bill for over 200 miles, when I only used approximately 50 miles. It appears that whoever is dupppsed to be managing the equipment at that site is not doing so.
KIM HLittle trouble opening the box for the key.
CELESTINE OI am 81 years old and a veteran . I’m glad my grandson was with me or I would have never been able to rent the truck with the computerized system . He did it all for me
NATHANAEL NImprove the WiFi signal. I could not get the internet connection to work to see the documents sent by the virtual person.
RICHARD JThe only issue was that I was told it had a half tank of gas and it only had barely over a quarter only drove the vehicle like 3 Mi and still put gas in it hope I don't get charged for more
Jack SThe van reeked , used a can of de Febreeze and still struggled to breathe. Smelled like it was full of dogs or maybe hamsters. Otherwise clean but extremely unpleasant. There was no person at pickup location to speak with
Andrew JThe process was a hassle put me 2hours behind my schedule
CHARLES BI was very disappointed regarding the lack of transparency of the marketed/advertised rates for its rentals. U-Haul portrays its rental fee for a vehicle (van) and inflates its billing price nearly 10 times the cost after returning the vehicle, fueled and within a 6 hour window of returning the vehicle. If I had known this beforehand I would have gone to Enterprise or Penske. Very disappointed by this deception and I will not patronize U-Haul again
Luis Amade it easy to check in, friendly remote person
TINA PExcellent service thanks
Felix dThe only thing I could say that was a negative was that when I ordered the cargo van I wanted to also have one of the dollies and I was told a few days before him when I rented it to reserve it that okay we will put one in the van for you, well when I went to pick it up there was no dolly around not in the van or in the store itself well obviously I didn't pay for it but it would have been a lot easier. And on back to the store to drop it off the indicator for the low tide pressure came on so maybe they should check the tire pressure every so often
Nancy SGreat self check out process!
SHAM RIt was all good.
Norman KThe application is horrible. Wasted an hour picking up and an hour dropping off. Let people know when you book to truck that you will be doing some lengthy phone work that is insanely slow and crashes. Truck was left with 1/4 tank.
Dustin DThe traffic to get there is awful. I did a mobile pickup since I worked until 6 and there is absolutely no cell service at that location. It took me over a half hour to actually get the truck and it took me driving to the Tax Collector’s office to use their WiFi. Ridiculous! You need WiFi
Tracy GThere was no signal in the area so as I was trying to take the pictures and close out, it took almost an hour because I had to leave the location for better signal.
Tyquan EFront headlight is out and there is no phone service at the location so the pick up drop off process took longer then it should have been
Tricia JNoticed the check engine light came on or was on after I left. Returned with truck immediately after to make staff aware. Was told it was ok to use that the service techs could not clear the error light and all was ok to use. Maybe make the next renter aware of the light being on or clear the error. Staff was very friendly.
Kenneth JThe staff is so helpful and pleasant! Thank you Morgan! We will always rent from this location and send people here. I appreciate all they do to make the experience so positive!
Steven MAfter we arrived and went thru the process on our phone to access the truck we had reserved, we see another couple going to take the truck that was assigned to us. After speaking with them we come to find out that they couldn’t access the key that was assigned to them and someone at U-Haul reassigned them to our truck, after about an hour back and forth with them and U-haul they were able to access their original key. The whole situation was ridiculous how can U-haul assign someone else’s reservation to another person. We , and I’m sure the other couple will never use U-haul again!
Will M2nd time renting from this location and 2nd time had to wait more than 30 minutes to get rental even after having completed everything online prior to showing up. Will use Penske or a different Uhaul location in the future.
Todd WClean and properly maintained vehicles and the person managing the location is welcoming of the customers. Thanks for good experience.
Arvind KGreat service can’t think of anything to recommend for improvement. Great job!
jeff pAdam is a great employee
John MThe self-checkout app process did NOT work whatsoever. Nothing loaded well or it would reset on me. Had to call and beg an employee on the 24/7 line to help me.
Michael BLoretta was suppose to put me in for a 24-hour reservation to pick up at 7:30 and didn’t. The location closes at 6, so when I show up at 8 to pick up the uhaul, I wasn’t able to easily pick it up and found out she just scheduled me to pick up at 7:30 though again, they closed at 6? Ended up wasting 45 mins to get that fixed.
Autumn NMake sure they can actually pick up the truck and that isn't not blocked in. Then when you try to fix the problem, not create more problems that causes two hours of waiting.
Jason MNever recieved info on how to get my key. Had to call the help line Took 40 minutes to get the key and for the web page to work and let me pick up the truck
Heather KEasy process in and out, my van had 4600 miles.
Johnny GProvide customer a printed copy of rental receipt when renting any vehicle. This location did not, indicating it was sent via email... unsatisfactory. They did not conduct a walk around inspection of vehicle with customer.
TONY MFriendly staff, kind and very helpful. It is also close to my location so very convenient. Will definitely use them again and highly recommend them. AAA+++
Nilsa RGreat customer service, great location! Reservation was quick and everything was as it should be.
DAVID WNONE
Frank SI’m submitting ratings on the “location” as the survey requests. The location was fine. You all need to ask some more questions about the website, the omni-channel experience, and how the overall process went. Frankly, that needs some work. Parts were fantastic, but others are completely wasteful for you and the customer.
Jimmy Rtruck breaks were very low, had to limp truck along for t a 3 hour drive, steering wheel was worn out and foam was very sticky in my hands, rear cargo smelled very bad and stunk my furniture up, bed was oily and dirty, will never use uHall again
Dean DEasy, quick, friendly service. Trailer drop off location easy to back up trailers for drop off with minimal skill. Will use this location again in the future.
Denise LStaff was great friendly and very accommodating. Would definitely use this location again. Ty
Brad FEasy to work with.
Jack OStag was very friendly and helpful
Beatrix PHave the vehicle's basic maintenance done, my rental had the left brake light out.
Stephen RLoretta was great!
ALENE MGreat staff and facility. Love the ability to pick up equipment before hours
MICHAEL RTake pictures of rental truck when you pick it up, asked about damaged side fender, it was missing when I picked up truck and had pic for proof.
MICHAEL D