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Mona F.
Customer Reviews for Midgard Self Storage Milton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck needed a front end alignment and it had a gbitch. When you would drive an egg you could hear it inside the truck
Myra C.My experience was flawless so I don't see much room for improvement there . Staff was kind , couteous and helpful so 6 stars no question .
ed E.Staff was very nice. The equipment was another story. It was a rainy day and we had no other option as our move was scheduled. The truck leaked from both front roof corners of course that wasn't noticed until we drove the distance to our destination. The truck floor was covered in water, soaked boxes, moving blanket and furniture where affected. Really disappointed and frustrated.
Robert P.Good customer service. Very efficient.
sanjay D.Great staff
MADESTER S.Very is pick up and drop off Vehicle was clean I would recommend
Cindy G.Had to wait 30 minutes for someone to bring the car keys as the office was closed for some reason. the van was not clean
Roger B.Low tire pressure warning. The after hours check in was painful. Onsite employee not interested in helping. Requested equipment not provided.
Jessica C.Very easy to reserve online, the customer service rep at the location was nice and easy to work with. It was her first day! All in all it fit a need that I had to do perfectly.
Amanda T.Clean cab, put gas in truck, and don't try to add a fill up fee to the posted gas price if one doesn't return with gas. Your $3.35 /gal fee was really more like $12/gal when the fee was thrown in. That's deceptive. Thankfully I realized what game was being played and put gas in truck but I didn't like the deceptive business practices here.
NATHANIEL L.My issue is that they added an additional 31 miles to the odometer reading and over charged me. I had returned it after hours and trusted them to bill accurately. After I proved to the customer service person by photos that the mileage was billed incorrectly, they credited me back which was good. But I am now skeptical of using this location for future rentals,
Ron A.Everything was great. No problems at all.
Cameran T.Tires need balancing
Orrin C.The vehicle was filthy, cigarette butts, bottle tabs from drinks, debris and crumbs on the seats and floors, just nasty. By far my worst experience ever with Uhaul!!!
BRUCE B.Have dollies available. If I knew they were not available, I would have rented a Home Depot moving van.
William C.I am pleased with U Haul service
Mike K.The location staff was excellent. Friendly and Professional. Their system had been struck by lightning and had no computers or internet, but it still got me checked in and on the road quickly. As for the equipment, whoever had the truck previously left a mess in the mother's attic area of the truck, and I spent the first 1/2 hour cleaning/sanitizing it so that I could utilize that area. The truck needs to be serviced; it ran very hard when empty and only 3/4 full. The key supplied for the lock on the back gate was not the correct key - after several tries, we bought our own lock. I overfilled the gas as the system used to report does not match.
Suzanne R.I was overcharged for mileage. I was supposed to get the 50 cash back guaranteed rental. So, the last 2 rentals from U Haul have been suprise overcharges one for 1 gallon of fake gas of 44.00. So , do not be fooled into a 29.99 price its only a marketing ploy. Other companies give flat rates and no surprise outrageous gimmicks
Lynn J.The person didn't check my equipment in properly and uhaul called me the following day asking about the equipment. Very unprofessional
Graeme T.Convenient location and friendly service to address all the questions I had for my rental.
James L.A1 service.
STEVEN C.Worst customer service experience of my life. Not from the vendor I finally secured the trailer but the nightmare until that point. The initial place where I scheduled to get the trailer was changed because U-Haul didn't show the trailer there... I was standing there looking at it. The new vendor never showed up to open the business so I was sent to Alpharetta... Twenty miles from home, where they didn't have the moving pads. I called U-Haul customer service for the fourth time to see if I could return the trailer to the vendor 2 miles from my house and was told no, that I was going to be charged $89 dollars twice, when the rental was $49, if I didn't bring it all the way back. The last customer service person who said there was nothing she could do for me, refused to give me her full name. Again, I have never given a bad review to any business but this was unexcusable. This is NOT an attack on the location, this is directed directly to U-Haul!!!!!
Heath H.Please do not advertise dollys because they are not available at this location and I had to go to Home Depot to rent one.
Monalita S.Employee who helped me was knowledgeable and professional. Excellent.
Mark B.the truck the air conditioning does not work and for such a hot season renting trucks without air conditioning is not adequate
Derick A.Ensure lock box code is passed to customer. Rep on site was very helpful in coordinating the rental.
James R.Customer service was amazing! The girl from Florida that works there was very helpful! Thank you!
Marcelo M.really great experience renting form this location. great service by everyone involved
Timothy H.Staffing - waited 30 minutes behind two other lengthy customers just to return a trailer that took one minute.
Kris K.Excellent!!! Staff was extremely helpful
Vicki C.I really dislike seeing my Drivers License photographed on a worker's phone. I don't know what happens to my data after I have returned the unit and I am concerned about who has access to this information.
Chris K.I had an appt at 1:30. When I got there at 1:30 the bldg was closed with a sign on the door saying they'd be back at 2:30. I had to wait until they showed up at 2:05. In the future they should text affected customers if no one will be there so they can plan accordingly or better yet have 2 employees at the store.
Lawrence F.Very efficient, great customer service!
Patricia D.none: Used App to drop off on easter (office closed) and process was simply perfect..... I will be using Uhaul again
Marty S.Nothing
William K.They did not have furniture pads. Why must I find that out at moving time? And why must I then pay you extra miles to drive to a U-Haul to find them? Never got them, never was credited
Clint R.Have the reserved equipment at the location.
Joseph L.No comment
Beverly W.Excellent customer service I surely recommend this location
Ali R.The equipment paid for was not included in the truck rented which left me in a bind as I was moving. I contacted the customer service team who assisted me with crediting my credit card, which I have yet to see. After turning in the truck earlier than anticipated, the process was simple. However, I was still overcharged for equipment that I did not have. It is frustrating to have to continue to follow up with Uhaul to ensure you're doing what you said you will do.
Daphne L.I had ordered for a dolly and it was not there, its disgusting, i had to buy a new one from home depo as i was in the middle of the move? What a bad experience!! What can you guys provide as compensation?
REJOICE C.Trailer was full of drywall dust and dirt. Rims were loose. Driver side fender had sustained damage and that also damaged wiring to fender marker light. Market light is important when trailer is wider than tow vehicle and driving in the dark
Joshua W.I dropped off a day early and the staff helped remove the U-Haul trailer and I was on my way in less than 5 minutes.
Dwain T.Guy working there is extremely friendly, personable and a valuable employee. 5 stars for him
BERNARDC K.The service was fantastic and incredibly friendly. Best experience by far. Great job.
philip T.Great service
Joe K.Have someone actually at the facility when it opens, so we can get a key for the truck that was reserved. It was the worst truck rental experience I ever had. Now, I need a credit as I did not have a furniture dolly nor the blankets and the whole 1st hour was standing around at the office trying to get someone to assist me.
GARY H.I've rented A few times from different locations around Alpharetta and this rental experience was by far the best
BRUCE B.My reservation was rescheduled without me being told 3 times, and finally a fourth with one call from ONE kind associate who did his best to accommodate my needs. The others I had no idea about as the emails would come through at unreasonable hours, no calls or texts. I paid for appliance dolly and blankets, none of which were included. I tried to rent one and the associate would not let me take it as he couldn't find it in his inventory. It was utter chaos.
Hunter B.