Customer Reviews for Midgard Self Storage Savannah
(U-Haul Neighborhood Dealer)

Rating:

5.0

The experience was a little odd in that we transacted it all via a video call with someone offsite and our vehicle was the only one they appeared to have for rental. But it all went smooth. The woman who took care of us was knowledgeable, engaging, friendly, and efficient.

Rating:

5.0

Remote check in and talking to an agent on the video was good

Rating:

5.0

Improve Moving Help

Rating:

5.0

This was my first time using virtual check-in. The process went very well!

Rating:

3.0

I paid for a dolly and one was not provided

Rating:

5.0

N/a

Rating:

5.0

Nice, courteous staff

Rating:

1.0

This rental was all around awful. The vehicle was old and window handle was falling apart. Overcharged on the rate of the vehicle, charged 29.95 not 19.95 and they overcharged on the miles I did 12 miles and they charged me for 40. When I called the facility (Midgard) where I rented it, they told me it was not responsibility and could not change it - The vehicle was not properly checked in from previous rental and then it was my problem.

Rating:

5.0

Very good Customer Service

Rating:

5.0

I mistakenly put truck key in wrong box

Rating:

5.0

The only problem was with the app. I couldn't access it to check out online in time even though I dropped my truck off on time, and so it double charged me and that wasn't fair. The location is fine but the app ripped me off.

Rating:

2.0

There was no description for self check in. This process took 40 minutes and the woman on site was rude. I would not recommend this experience.

Rating:

3.0

The virtual assistant interface was very unnerving and difficult; The “service the tire monitor” warning light was on and stayed on for the entire journey

Rating:

4.0

The truck was filthy like I’ve mentioned in my concern. You guys have a one sided approach when it comes to customer satisfaction. I was made to miss work because of the breakdown of your truck therefore I lost income. The first roadside assistance company did not show up so I had to wait an extra couple hours for the other one. I paid good money for the truck but the service in the end was not up to my satisfaction on top of me losing on income. Please reimburse!

Rating:

4.0

I reserved furniture covers and a dolly. When I went to pick up my order these were not included with the truck. Also, I think uHaul could do a better job of letting customers know that they need to provide an employer contact, show a passport or have their lease handy ahead of renting the equipment. I personally was not expecting this and made for a more stressful renting experience.

Rating:

4.0

I ended up going to 3 different location. I went to the original location I scheduled for my time and they told me to go across town. As I get half way I get an email saying it was the opposite and ended up not getting my rental an hour late. Terrible customer service on the phone and long wait times, never got a phone call or anything. Completely unprofessional and I never even got my hand truck! Worst experience I’ve had.

Rating:

3.0

Truck was not clean. Some furniture pads were wet. Engine cover was not latched tight.

Rating:

5.0

none

Rating:

1.0

Very rude and uninviting, she was on the phone with a friend or something and was preoccupied with non business related things.

Rating:

4.0

I reserved a trailer online but the day before pickup I received a text message saying that my selected location did not have the trailer I wanted. The text also said I would get a call from a uhaul representative to find a location that had what I needed. I never received a call. I called the original location and they were u able to find my reservation but they did have the trailer and I was able to rent it from there. Not sure what happened but the online reservation was a frustrating process.

Rating:

1.0

DO NOT USE. Location is locked at all times behind a gate with a keypad because it is also a storage facility. I tried to return before posted office hours and no one answered the posted phone number. I returned later during posted hours that ensure "immediate help" available, but no one ever would answer the phone. Tried to contact uhaul and was on the phone for 25+ minutes to change my drop off location but got lucky that someone was coming to the facility to use the storage and was able to open the gate. Do not use this location at all costs. Uhaul ensures 24/7 drop off but that is not possible here and became the biggest waste of time and a terrible experience.

Rating:

1.0

When returning the trailer in Savannah, GA the women was very unhelpful and very put out about having to deal with a drop off. I will not use UHaul ever again.

Rating:

3.0

Customer service was absolutely horrible. The woman working at the customer service desk was rude to say the least.

Rating:

5.0

Make sure the van is clean

Rating:

4.0

Not very friendly

Rating:

2.0

Actually be open when they say and provide a code for sunday

Rating:

3.0

Yes my rates are above average okay but I would not recommend because rep wasn’t friendly. Very dry and uninviting. She still did what needed to be done and explained directions well. If she was friendly and more inviting i would recommend the location.

Rating:

1.0

This location needs to communicate with uhaul for after hours drop off or weekend drop offs. I dropped trailer off on 12/24/22 and the uhaul personnel was no help. I could not access the drop off location because it is behind a gate. Horrible experience.

Rating:

3.0

Staff were very helpful in the office, but no physical assistance was available.

Rating:

4.0

The cab of the cargo van was filthy. There was dog hair and dirt all over the seats. It smelled like dog as well. The surfaces of the cab area were dirty and sticky. This vehicle only had 4800 miles on it. When I opened the cargo area before leaving the site, I found trash and cardboard. The local agent swept this area out, but I had to clean the cab area when I got home before I could us the truck. I should receive a discount for having thoroughly cleaned the truck before it was returned!

Rating:

5.0

Check oil, oil light came on after 30 miles

Rating:

1.0

I came to pick up my uhaul and the store was locked and they had gone fishing. I was to pick up my truck with online and a key code which I could not get. I ended up calling uhaul and moving my reservation to another store. This place was very unprofessional

Rating:

1.0

If it is an after hours location give the customers the code to get into the gate!!!!!!!! We sat at the gate on hold waiting to speak with someone on your “24/7 line” for 45 minutes and the same with the online chat and NO ONE ever answered. Then the next day sat on chat for an hour and a half for the uhaul person to tell me I don’t know, leave the truck with the keys in it in front of and blocking the gate. I want to be refunded for my uhaul immediately.

Rating:

3.0

The box truck that was rented to me was damaged. There was damage to the roof of the box portion. There was standing water inside the box of the truck. I spoke with a service representative the day I picked it up, the representative was very kind and m did the best she could given the circumstances. It was scheduled as only a 24 hour rental . I had very specific plans and a very specific timeline. The representative guaranteed I complete refund for the rental. I have yet to see the refund.

Rating:

5.0

Both employees were professional, patient, and helpful. Good job!!

Rating:

5.0

I was disappointed when I went to my original drop off location at 2201 Skidaway Rd Savannah GA 31404… upon arrival they said they had no room to accept my return and that I had to travel across town to return. It was frustrating as I had no advanced notice of this change, and it was terribly inconvenient.

Rating:

4.0

Easy peasy! The way it ought to be. Thanks!

Rating:

5.0

Nothing… staff was great and the 9 foot van was new, clean, and exceptional. Was very impressed overall.

Rating:

4.0

This is definitely not a 24/7 drop off location. A gate access code is required.

Rating:

5.0

Love this place they so friendly. Thank you

Rating:

5.0

Very quick and efficient drop-off. Great experience!

Rating:

1.0

The gate to the location was closed which made us late. The truck was empty on gas so that was very inconvenient.

Rating:

5.0

Location has a gate. Need to provide access code to customers.

Rating:

5.0

Excellent service very helpful Team went above and beyond

Rating:

3.0

The truck we picked up had lots of trash in the front seat. Even though I reported it, we still had to clean it out to avoid potential fees.

Rating:

5.0

Kinda hard to get into the facility at the gate

Rating:

5.0

Efficient and friendly! These guys did an amazing job and were right on time.

Rating:

4.0

Fast & efficient pick-up in Savannah

Rating:

4.0

My drop off was on July 4th, so the office was closed. I tried checking out on the website, but it kept redirecting me, and never let me check out. I finally got ahold of customer service who was able to check me out, but again, a 10 minute job took about 90 minutes.

Rating:

5.0

The staff was so kind and efficient. They explained the different costs and were patient with me for asking questions. I will definitely use this location again and recommend them to others.

Rating:

5.0

Nothing. Everthing was top notch especially the customer service.

Rating:

1.0

I was charged a gas fee when the tank was filled to 1/4 per the contract. Jenna Dean, regional manager, asked for a photograph of the gas gauge as proof for a refund, which is not contractually documented in any papers I received. Contacting regulatory bureaus in your state to report this practice.

Rating:

2.0

My reservation was canceled by email the day I was to pick it up. The location to pick up the trailer was changed by email. It may be that most people who plan to use your services are on the road so a phone call or text would be better. We did not think to read our email until we arrived at your facility. A contract is a contract. When I arrived to pick up my canceled trailer I had to start the application over and your computer system was down. Were it not for the young lady at the desk who found a supervisor to do the entire application by phone we would have been in an extremely bad situation. Could you imagine not having the means to haul my daughters entire belongings back home? I probably would have brought civil charges against your company.

Rating:

1.0

Wasn’t able to get into the gate until someone came out because it was after hours. Received a call asking if I want to extend my time Because they didn’t realize the trailer was already on their lot and they charge me for another day when I turned it in Early.

Rating:

1.0

I was not given access to the building until I got there and I had to call the office and they did not know how to get the gate open for me. They did not have the truck I had a reservation for, which I had made three weeks in advance. They tried to send me to a different location but there wasn’t one in the area. Then they checked in a different, bigger truck, which we ended up taking. This truck had a stripped and flat tire which we had to pull over within the first twenty minutes of our route to take care of. Then the dispatcher took two and a half hours to get to us. Horrible experience.

Rating:

5.0

I was traveling from Florida to north Carolina reserved a rental to tow my grandson truck . Went to first u haul where reservation was made all tow dollys damage lady referred us up the road to second place they did not even rent tow follies . Tgen they sent us to a uhaul place 205 his was broken and fella was rude. Finally called 800 number after 5 hours in heat and 4 prior husks with no results and a nice gentlemen found us mid grade rentals 50 min away and he made sure they could help us . And for the first time a uhaul dealer was compassionate and had what I needed and was super kind and helpful we finally got on road 5 hours later so thank you mid grade and very sad the prior 4 uhaul places did not have a clue and should not list they have something and a customer can’t get it . Shame on them and great job mid grade and the girls.

Rating:

5.0

Easy peasy drop off! I did an after-hours self-drop off.

Rating:

5.0

Overall great experience the individual that helped me was really nice and I enjoyed working with them it was a pleasure

Rating:

5.0

no problem drop it off

Rating:

2.0

Only one truck in the yard was rentable the rest were damaged. It was dirty with cigarette ash in the cup holders.

Rating:

5.0

Keep up the good work...

Rating:

4.0

The physical accessibility of this facility is the only thing that I think could be improved. (Is a gated facility)