Customer Reviews for Midgard Self Storage Savannah
(U-Haul Neighborhood Dealer)

29 reviews

2201 Beaumont Dr   Savannah, GA 31406

(912) 335-3590

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(912) 335-3590

2201 Beaumont Dr
Savannah, GA 31406

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was traveling from Florida to north Carolina reserved a rental to tow my grandson truck . Went to first u haul where reservation was made all tow dollys damage lady referred us up the road to second place they did not even rent tow follies . Tgen they sent us to a uhaul place 205 his was broken and fella was rude. Finally called 800 number after 5 hours in heat and 4 prior husks with no results and a nice gentlemen found us mid grade rentals 50 min away and he made sure they could help us . And for the first time a uhaul dealer was compassionate and had what I needed and was super kind and helpful we finally got on road 5 hours later so thank you mid grade and very sad the prior 4 uhaul places did not have a clue and should not list they have something and a customer can't get it . Shame on them and great job mid grade and the girls.

Eileen C. 
Rating:
5.0

Easy peasy drop off! I did an after-hours self-drop off.

Suzanne R. 
Rating:
5.0

Overall great experience the individual that helped me was really nice and I enjoyed working with them it was a pleasure

Damien H. 
Rating:
4.0

Customer did not leave a comment.

Willie I. 
Rating:
5.0

Customer did not leave a comment.

Ramiro N. 
Rating:
5.0

no problem drop it off

Timmy D. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

Only one truck in the yard was rentable the rest were damaged. It was dirty with cigarette ash in the cup holders.

KEVIN E. 
Rating:
5.0

Keep up the good work...

Jimmy V. 
Rating:
4.0

The physical accessibility of this facility is the only thing that I think could be improved. (Is a gated facility)

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

In the cab I would warn future customers not to use the phone charger because it fried my phones. All three of them. Had to buy a new phone.

Dave S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
2.0

I had spoken to employee over the phone about dropping off truck. I had to get approval code from U-Haul which was fine. When I arrived shortly after phone call there was a car there, door to office was locked, nobody answered phone and I searched the grounds looking for help and never found anyone. I put the rented items inside the cab and locked it. The gas tank was fully filled and back was clean and swept. I returned the truck a day early and it never showed being checked in the following day. I called the main U-Haul # and they had to call over there and find out what was going on. The truck finally showed it was returned almost 24 hours later. This experience was really unnerving considering what an expensive piece of equipment a truck is!!!

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Diane I. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON B. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
3.0

Customer did not leave a comment.

PHAYVANH L. 
Rating:
3.0

Have the equipment available your website says is available. Left high and dry day before at 8800 Abercorn. Drove 6 hours to pick up truck/car carrier, not there. Had to wait until next day to pick up at this location. Dispute on gas left:returned. It was on empty when I got it, thahts way I returned it. Now you want to cgarfe me $101 dollars, total rip off. You should not require customers to take pictures, that should be done by business and stressed how important. They never said anything.

DAVID O. 
Rating:
1.0

I sent a long email about this but long story short, horrible experience. They are listed as a self service location (false advertising) and when I showed up to pick up the truck at 10am, was told I had to come back at noon when they opened. It then took an hour to get the truck, so I was 3 hours behind schedule. i was also told if i returned it after their closing hours (4pm), I would be charged extra. I arrived at 3:45 PM to return it and was still charged the money. They also could not adjust my hours and said any complaints would have to be sent through UHaul. I am hoping to be refunded this inconvenience.

Cal A. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
3.0

The Midgard service manager there gave me the impression that the additional charge of $76 (additional gas & excessive mileage) was a credit !! I will be notifying U-HAUL customer service about this additional credit card charge of $76 that I was charged at the drop off site.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
2.0

After being diverted from my original pick up destination, the place I was sent to did not have the equipment I needed, so I ended up taking a larger truck with no dolly.

Michael H. 
Rating:
5.0

Tasha was extremely patient and helpful with us while we sorted out our payment and stayed a little past the end of her shift to make sure everything was in order and then went above and beyond and offered us a ride home. It was one of the best customer service experiences I've ever had. If you can, please extend our sincerest thanks to her and give that woman a raise!

Emily W. 
Rating:
1.0

Our experience here was not good. The day before our rental, we received a call to change to size of our truck due to availability, which was fine (as we ended up with a bigger size). However, when we arrived to get our truck, the lady was not aware of our reservation. She had an attitude right off the bat and claimed that we didn't call there to reserve . Initially claimed they didn't have the equipment. Despite my providing our reservation number, She didn't know how to check us in. Had to call her supervisor who then told her to let us know we needed to go "where we were assigned". After clarifying (again) and showing proof that we were "assigned" there, She then told us she didn't know how to rent us the truck in the computer, as they just started renting U-Hauls. My husband was actually able to go online on his phone and trouble shoot on his own and get us checked in himself after being there for about 25 minutes. She never apologized for confusion or inability to check us in on her part. When we arrived to the truck (she didn't not go out with us to make sure everything was ok), the truck looked like it had been sitting there for years. Rusted wheels. Had tree limb stuck underneath. And the back had not been swept out. It did end up running well though and got the job done. On top of this,the lady who checked us in was not masked and kept sneezing and moaning about not feeling well. Even complained to her supervisor on the phone with us standing there that she didn't feel well. Very unprofessional and inconsiderate in the middle of a pandemic. UHaul did great responding to us and equipment ended up being fine. But this pick up location not so much. Ended up going elsewhere to buy more packing supplies so we wouldn't have to deal with them more.

Nolan R. 
Rating:
5.0

We dropped the vehicle off on a Sunday morning early so no one was there yet. Drop off area was easily accessible and well marked. The sire was very clean.

CHARLES N. 
Rating:
2.0

recommend if close, I told agent I would drop auto trailer at 601 in lugoff sc and she put columbia and would not change it! I did drop it in lugoff, agent here said that was fine. Agent in lugoff very helpful!

THOMAS T. 
No reviews have been submitted for this location.

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