Everything went so smooth and fast .
ZA L
Customer Reviews for Midgard Self Storage Sugar Hill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gasoline level showed full at the time I started the engine, but it was not full. When I started driving, I noticed that the gauges shifted from full to the middle of 3/4 and full. Since I was rushing and didn't have enough time to make a U-turn, I ended up filling the tank with 3 gallons after service.
KIBILE SThis was a mobile check-in & out process, no personal interaction with location staff, it worked as expected.
Carlos VTried 2 trucks, both had service engine lights on and 1 was missing fuel cap.
DAVID HTruck was clean but no gas cap and check engine light was on
JASON RTeam member Stacey was welcoming and extremely helpful with the check in process. Her customer service was high level.
CHRISTOPHER CThe truck was dirty, appeared to have not been swept out in a while, the storage had no one working there, had to interact with a woman on a video screen who seemed a bit confused over the process of renting a truck,,,
WILLIAM GAbsolutely incredible. They were very helpful and kind.
philip tU-haul went smooth, the store manager was very friendly and helpful, thank you again
ASHURE YFixed the AC in the truck
MATTHEW GStacy was amazing and the overall experience was great!
FELIX NNice, clean facility. Easy to find and pickup instructions were clear.
William MEasy and quick service
JUN SI had ordered a dolly and it didn't come so it kinda affected my move. Otherwise everything was good. Please take a look at the truck brakes as I felt a little bit of less braking
Amrith Nall good, but the rep added the safemove coverage, and when I made the reservation, I deliberately DIDN'T add it, I never do, you can see all my past reservations......
MARIUS SMidgaard is fantastic I have used them for years. But using the UHaul app is awful. UHaul needs to fix that thing.
james Hmaintan cars more, it run well, but could be a bit better, safety belt light and warning "bong" came up every so often, etc. ALSO, i was totally baffled with return process. i confess that i did not study videos etc., so the fault was mine, but the return turned a farce. i locked car, etc., and dropped key to drop box, then after fumbling, i gave up. went home, opened web site (piece of cake), and then get going, the first message was that i needed to be at location, i drove back there and the first screen said "take picture of odometer". of course car was locked and key in drop box,... no picture, no e-return... all my fault, app would have been great. Next time, i need to take my 8 years old grand son with me and let him rent, all would have been 100% All and all, very successful trip and wonderful story to tell ... i will be back and i know all...
VEIJO KThe lady who assisted me when I made the reservation in person was very friendly and professional. Stacey was awesome when I returned the van. She assisted me in parking it at the curb. I would give her a 10 plus and a raise. Thank you.
BEVERLY WThe equipment was in good working condition and I was pleased. The virtual assistant was cool too. The process was a bit challenging to follow using the U-Haul app with gate code and combination lock. Eventually figured it out but took longer than expected.
Byron PThat truck should not be used anymore. It's slow to turnover when starting. I drove it for 60 miles and I had to pay $30 to refill it.
Matthew NOverall very good service.
ZA LThe virtual check-in process is an absolute no go for me. There should be someone on site when picking up and or dropping off a vehicle.
Michael FEverything was awesome! Thanks!
young cU-Haul app had return instructions to do one thing. Laminated instructions in the vehicle said the opposite. Both said failure to comply would result in fines. I wasted a half hour trying to figure out what to do.
Alexander TStacey was such a great help! We couldn’t figure out the 24-7 app thing and she willingly came out and helped us get the truck checked out!
KIEL Lthe return instructions could be better. I waited for the vitual manager and after struggling with the app they said just to put the key in the return box.
HUAI MGreat service easy check in and check out .
DAVID TStacy, the property manager, was extremely helpful and kind! She went over and beyond to make the experience easy and quick. I will only use this location for rentals!
MARGARET TEasy in and easy out , very satisfied.
ZA LMake the process less cumbersome especially the return process
NOTOYA JAwesome experience.
KENNETH CTruck was extremely dirty & ruined my bed room furniture
BRIANNA CTruck was very dirty inside and the windows were disgusting.
Glenn NTravis was very helpful and engaging. I really appreciated the care and quality of service. I will certainly come back and recommend this location to others.
ROQUE MIt was painless and inexpensive. Very efficient.
Kelli HGreat experience. I did have to clean off all the snow on the windshield and hood.
STEVEN CStacey was exceptional, she smiled since the moment I said good morning, and even remember my name because I was ar the store the day before and I love those 2 things and value the most, the whole process was fast and clear
ISABEL MFriendly staff, awesome customer service, Stacy was awesome
O DThe lady, whose name I cannot recall, that checked me in and when I returned the truck was extremely nice and very helpful. I will continue to rent trucks from this location because of the excellent customer service
EMILY BStaci was very pleasant and helpful.
COURTNEY LThe app is horrible. Met 4 other customers and none got it working. Fix it or stop with the app. Everything else was good value for money
Alexander SThis location charged me for the equipment I never got and charged me for an extra day although I returned it the same day during business hours and charged me for gas when I already gassed it back up before returning the truck before returning it. Horrible price gouging!
David BSecond time renting from this location. I have absolutely zero complaint about the company. They were all quite kind. However, renting someone a truck under the stresses of a move with 32 miles until empty in the truck is not acceptable. We had to stop twice for gas which should not need to be done.
VALERIE RI didn't know this was a Virtual location and did not like the experience. I made an on-line reservation and once at the location they assumed I had the U-Haul app. It should not be necessary to download another app to do the same thing I did on-line. The second Virtual Agent helped me through the process, she was very patient and did a good job. To get to the truck you enter a gate code, find the truck, enter another code on a tailgate lock and open the lift to get the truck key. Over-all the truck was clean with the exception of the cargo floor. Something had been spilled and was sticky, so I wet mopped the entire surface with a cleaner. I didn't want furniture and boxes coming into contact with that. The return process was confusing. The email from U-Haul said to lock the truck and put the key in a drop box, which I did. Then the tailgate lock was supposed to go into another lockbox, but that would leave the tailgate unlocked with the rental pads unsecured. So I put the lock back on the tailgate. Next rental I will make sure it's manned by a human! Thank you
John PThe check out was smooth and efficient. The teatime was even better! Stacey was nothing short of AMAZING and extremely helpful.
NAJA HThe lady that assisted us was very nice and helpful. However, the truck was dirty and needed to be washed. I ordered 6 furniture covers and one had holes in it and was not usable. The movers Wright Touch Movers made up for it though. Those two guys were amazing. They did an awesome job. They were patient, very professional, kind, nice and they knew their job well and they did it well. I would definitely use Wright Touch Movers again and recommend them highly.
Janette COrdered the truck online to make sure Incan fed going early in the morning. The place didn't open till 9am took 30 min to process. This was not the store's fault it was the system. What was the point of doing a full on line order when I had to progress all over again at the store
JEFFREY SThere is nothing at the moment I can think of. My service experience was Great, Excellent, and all that Good Stuff!!
GLENN GWe had an issue with the original assigned location; couldn’t handle 24/7 pickup and were closed on Sunday. The uhaul phone rep was awesome and found the truck at midguard. And the truck worked great; no problems whatsoever. An excellent experience!
robert dThe pick up process took thirty minutes, due to an issue in the app. Floors in vehicle were dirty, driver side visor was missing, and vehicle displayed three different warning messages off and on during my entire time with it.
Scott TIt would be nice to have a device to secure a hand truck to the luggage compartment.
Seung HStacy was amazing yet again! She helped me get my truck because the U-Haul app never works for me on-site at Midgard. Stacy didn’t hesitate to jump in and save the day, unlike the brunette virtual agent who brushed me off a few rentals ago and practically pushed me out the door without giving me proper instructions. Stacey works on-site and she’s got a fund of knowledge about the business and represents it really well. Even my daughter, who was with me, said “Wow, she’s great!!!” Stacy is definitely an asset to Midgard and U-Haul, I hope you guys are treating her well and valuing her work.
JANELLE LVery old trucks.
Roger CLocal Manager was OUTSTANDING HELP. On-L
David LIt would be better if a live human was there.
CHRISTINE WStacy was efficient and really helpful with pickup and drop off.
Margaret ZThey damage the furniture. They went for lunch and came back an hour later. They also demanded payment for lunch breaks. You should also check the time when you start working. We started 1 hour late because one of the group hadn't arrived, but they still asked us to pay for that time. I don't recommend this company.
KYUNG UCheck in/out process was easy. Rep at the location was kind. Equipment was clean and well maintained. No issues at all, very simple process.
Terenna EYour app sucks I had to delete it and use the website
William BSandra was amazing and very knowledgeable!!! Thanks Sandra for making my experience pleasant.
Melissa BSandra was super polite and helpful at this location. She made the entire experience painless and stress free.
Lessely BThe online app did not work. And there was no one in the facility to help. So we had to rely on the person via zoom.
Carolyn RWas set up for cell phone pick up. System never worked. Had to go inside and it was only virtual. After we got our truck it did not have the blankets we requested and paid for. Ask for refund through the app and they refunded a smaller amount than our receipt showed we paid. Still don’t know if it was done right. Whenreturnibg they did not know we never got our blankets and wanted to charge us again for not bringing them back. What a messed up retail experience from top to bottom.
Christopher SManager was extremely knowledgeable and helpful
Will CStacey at the industrial boulevard location in Atlanta was really a great help. The employees who were on the live screen also very patient and helpful.
ANGELA MN/A
Hoza CThe virtual rental process was not effective. Due to the App issues (internet access was good), it took over 30 minutes to complete the rental process. All promo indicates a smooth, seamless process. On the return of the vehicle, it took over 15 minutes to complete the process due to App issues. While the vehicle was exactly what I needed, the lack of customer service and App experience was not acceptable. When I require UHaul equipment in the future, I will seek a person staffed location not virtual only.
Jane B