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THOMAS G
Customer Reviews for Midgard Self Storage Sugar Hill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worst experience I've ever had renting a truck. Will never be back
Ryan AThe app is very hard to use for the first time. I made a reservation over the phone, but I was not able to use that number in the app or pull my phone # at the kiosk. I had to use the virtual assistant. When it was time to return the van another customer was there and they got frustrated and walked off. I had to email my cc to virtual person to buy tape ! Come on. Improvements QR code outside the building Steps and pictures Text or email lock code Able scan items and pay with cc on file.
David MOnline checkin is SLOW. Takes way too long to upload license. Truck smelled disgusting
Mimi FTruck was dirty, 2 of virtual staff were not interested in helping almost bothered by asking help, 3rd staff was helpful.
Samuel Kwrong charges
Hyung KAll GOOD THANKS SO MUCH FOR EVERYTHING RONNIE R.
ronnie rThe customer service at midgard is an embarrassment for U-Haul ... this was arguably the worst customer service experience I've ever had in my life the virtual attendant was named Tristan and was rude and obnoxious.. I know there is nothing that you all can do to affect the performance of their suppliers, but this was just horrible
William WThe app and website during check out were horrible. Had to try 15 times as Firefox was failing and the app could never get location after giving it permission
James BGet rid of the virtual technology crap! I spent 30 minutes setting up the reinstall of the app and the profile which did not work The second virtual assistant had to be contacted.... and waited 10 minutes before coming on line. If a person behind the counter could have resolved the situation in 5 minutes!!!
Ken PNot easy to access no person to talk to other than a screen.could not use app for return as it was malfunctioning,very frustrating.
James MKeep doing the same work We were not told about the two drive chains available on the truck ‘& was in the towing mode for the entire trip of 200 miles.used more gas than needed The truck was great
Harry SRemote check-in was horrible. 3 check-in’s took over 45 mins. Seemed like attendant was learning system as she went. Was very personable and friendly, just took WAY to long to complete.
paul hThe UHaul app was our only problem. It did not recognize my reservation number, would not let us check in this morning or check out on returning the van.
Robin AThe truck drove really rough and bumpy and the uhaul drop off was a nightmare due to other trucks being dropped off and blocking the gate. The only positive thing I will say is the Employee Harry was really kind.
Bobbi BExcellent customer service
SANDRA JPick up location was very well managed, considering tight parking issues with equipment. My van was clean, however tech needs to check EVAP system (OBDII port) and ID the code to resolve the "check gas cap" message on dash. Van ran well, brakes were good, steering in alignment although steering wheel off center about 10 degrees to left, all lights and signals worked great. Most likely a simple rubber hose in EVAP system is cracked and or leaking causing code on dash. Otherwise a great rental and look forward to doing more business with Uhaul. Appreciate everyone's hard work.
mark sHonestly I can't think of anything the team at Midgard could do to make the experience better. It was excellent. I've had terrible experiences with other Uhaul locations in the past and seriously considered other rental companies for this move based on that, but Midgard has restored my faith in Uhaul.
Kirk WI tried the check-in process using the U-Haul app, but found the app to be cumbersome and time consuming. Ultimately I went into the office and got help from the attendant. The app is a good idea, but I didn't find it very user-friendly or convenient.
Robert SQuick process but they should update the truck the back was a bit rusty as first to lift and open.
Ariel MI returned the truck cleaned and this company charge me $25 of cleaning!
Vinicius GThe mobile pickup does not work well
Ray HThe truck given to me had very less fuel in it. I was not sure if I could have used the truck for shifting because of less fuel.I had to pump the fuel when I picked up and also pay for miles driven at end.
Dinesh AEverything is good
Manuel SGreat customer service!
Rick CI was charged an incorrect amount. Much more than what the online quote was. When I tried to call customer service I was informed that there was nothing they could do until the rental was returned. the agents that I spoke to were not helpful at all. not sympathetic, or even offering to note the account, so that when I did return the rentals the agents knew what was going on. The other issue was when I looked online at my reservation number after I picked up my rental. It belonged to someone else. Had the same pickup location, but different dates, different drop-off points, etc. I would appreciate a call back so this can be rectified and so that I am charged the correct amount that I was quoted.
Donald BIt took 8 minutes for the mobile app to approve my rental. I sent several messages to the agent with zero replies. The process says to find the vehicle first. It’s behind the locked gate. Then you’re supposed to get your key, so you have to leave the locked gate…this is backwards. I was lucky I remembered to code to get back in the locked area. Upon return, it says park the vehicle, but where? Where I found it behind the locked gate? Nope, no code to open the gate. Luckily, the guy who works there was very helpful.
Alexander OEasy drop off , clerk was very helpful.
Antonio LInterior of cargo area needed to be swept out. Cab was comfortable, but nothing on the dashboard worked (clock, radio, etc.) Glad I didn't have to drive it long distances.
Lynn LI had already explained that I wanted to rent a medium-sized 2-wheel trailer for moving. Who knew when the trailer was given to me, it was an unenclosed trailer that could pull outdoor farm equipment or trees. I said that it would not work if it was going to rain, but I was given a trailer. The smallest enclosed trailer! A home that could have been moved in one day using a medium-sized trailer ended up taking 3 days because one piece of some large-sized furniture could not be loaded with other furniture! I had to go back and forth between the two homes 7.8 times! I have already stated that the small trailer will not work. And I also saw where two trailers of the exact type I needed were parked in the parking lot! But give me this smallest trailer! I really don't understand why?
XIZHI PGreat location
Jacob WGreat customer service
Vinicus FNothing the help was very hands on and very accommodating
Edwin KThe person at that location was excellent.
Stanley PYou guy's were very professional and accommodating. Thank you for making my experience so easy and stress free.
BROOKE BThe staff could not have been more helpful. Josh worked to make this the best rental experience.
Charles SStaff was pleasant and professional. The process was fast and efficient.
Deirdre MStaff was very friendly and took care of me immediately. I'll return to this location when I need another rental.
Branden SThe lady working was very friendly and super helpful.
Jamie DPreventative maintenance on vehicles. Experienced a breakdown and was traumatized behind the losing brake and steering functions.
Bobbie BWhen I arrived, I was told that they did not have a dolly, even though I reserved it two weeks in advance. He offered no resolution. When I questioned him, his exact words were “I’m not U-Haul“. The van was not cleaned out. The person went out with the leaf blower and blew out the van as I was finishing up the paperwork. Two days into my rental, I extended the term through the app. I did all the necessary steps, including paying the extra fee for the days. On the evening of the 10th, I got a call from the location. He told me I needed to have the van back within the hour. When I explained That I had extended the rental., He told me that’s not how it works and I didn’t talk to him. I said I follow the process through the app. He started yelling at me and threatened to charge me extra money if I didn’t get the van back to him within the hour. He was to say, I didn’t listen to him. He hung up on me, but before he ended the call, he told me that he would never rent to me again. I did nothing wrong. Fact, I followed all the directions perfectly.
David MEasy drop off
Josiah WFantastic people and service at this location!
Roger Frep did a very good job on assisting me thru process. all went smooth and fast.
chris gI had completed the majority of the check in online so when I got to the place to pick up the truck, everything was ready. All I had to provide was my DL. The process of getting in and out went very smoothly.
Patti AAll good
JOE ANice people work there. Very attentive.
Carter SI reserved my U-Haul about a week before and reserved an appliance dolly and furniture pads. The lady who gave me my key even confirmed this. I looked over the truck and opened the back and neither the dolly, nor the pads were there. I went back inside to let them know and I was told they didn’t have any. This move was dependent on having that appliance dolly. It delayed our move a number of hour while we move some difficult things by hand and had to wait until nearly 5pm until we could get a dolly to move our refrigerator. It was an awful experience
Timothy GDidn’t have the equipment reserved.
Jaipaul GAmazingly fast rental and return! Van was in great shape and handled easily even when loaded. Could not have been simpler or quicker. Very professional and helpful staff!
Frank PGreat Staff 👍
NELSON CThe staff was friendly and very helpful. I couldn't have asked for a better, more professional experience. I'll be using this location the next time I need to rent a U-haul.
Jessica M