Customer Reviews for Midlothian Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midlothian Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Chris N.
Rating:

Customer did not leave a comment.

BRENDA M.
Rating:

Everyone at this location are friendly & VERY helpful.

RENALDO H.
Rating:

Customer did not leave a comment.

PAMELA I.
Rating:

It was a little loud, but the good customer service was very much appreciated. Spoke with another uhaul service in Midlothian at a feed store and she was very rude as was the one in Waxahachie. Over all very pleased with my experience.

Michael L.
Rating:

Would have liked to have had a full tank at start. Lots easier to return with same amount of gas.

STANLEY H.
Rating:

Customer did not leave a comment.

MELISSA R.
Rating:

Customer did not leave a comment.

DANNY M.
Rating:

Customer did not leave a comment.

Kevin C.
Rating:

Customer did not leave a comment.

RICHARD JOSEPH S.
Rating:

Customer Service was excellent.

Marvin W.
Rating:

We started out renting (reserving) a truck and trailer through Waxahachie UHaul.....was told the day before that they would not have a 26' truck but only a 20' and they did not have the trailer. We had to move the reservation to Midlothian. Due to the smaller truck we ended up having to leave items behind.

Melissa R.
Rating:

Midlothian Self Storage is great for storage and uhaul rental!

JOSEPH M.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

No negative comments. It was all good.

Toyia P.
Rating:

I ordered a dolly with my rental and it was not provided

JEFFREY M.
Rating:

Customer did not leave a comment.

LINDA W.
Rating:

Incredible customer service.. Always enjoy doing business at this location. Great vehicle Great drop off procedure Thanks L Ward

JEFFREY E H.
Rating:

Customer did not leave a comment.

Kristen N.
Rating:

Customer did not leave a comment.

Merrell H.
Rating:

All good.

Merrell H.
Rating:

Went out of their way to help me.

FELIZ C.
Rating:

I am so glad that I talked to the man at this location. He is the one that set everything up for me. He was very very helpful and I would recommend Midlothian Self Storage to everyone.

Melanie B.
Rating:

Very intrusive people!!! Nosey questions, what are you doing here, where do you live, what do you do for a living? I told them all lies because it is none of their business. Let people take care of their business in peace. Nice clean place, however, the questions are a turn off.

BRITTANY H.
Rating:

Customer did not leave a comment.

Amanda M.
Rating:

Customer did not leave a comment.

Gretchen F.
Rating:

Customer did not leave a comment.

Jeanne J.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

Zach K.
Rating:

Customer did not leave a comment.

Cody L.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

The on-line pick up was challenging...my Android was not being recognized, but, luckily, my son's iPhone worked. There should be a note that states Android may not work.

LINDSEY C.
Rating:

Customer did not leave a comment.

Rene V.
Rating:

Customer did not leave a comment.

grant H.
Rating:

Customer did not leave a comment.

Zachary K.
Rating:

Customer did not leave a comment.

nathan C.
Rating:

Customer did not leave a comment.

BRUCE P.
Rating:

Customer did not leave a comment.

PETER C.
Rating:

Paul has ALWAYS been kind, courteous and is a great asset to your company. I give him an 11 out of 10 for customer satisfaction

SHARON R.
Rating:

Keep doing what you are doing. I was very satisfied.

Morgan J.
Rating:

Customer did not leave a comment.

COURTNEY COWARD P.
Rating:

I did not know I would get a text to log in when i dropped off the truck and had already dropped it off once I saw the text to decrease my payment by $20.00. That would of been nice to know ahead of time!

Tanner M.
Rating:

Customer did not leave a comment.

Pam H.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Phil H.
Rating:

Customer did not leave a comment.

Mark G.
Rating:

My representative was helpful and polite. The facility was clean and organized. The location couldn't have been any closer to where we moved and unloaded.

Flavius E.
Rating:

There is a igual closer to me but I drive to this location because the staff are friendly and made a good first impression.

KERRY S.
Rating:

Friendly and professional staff

PATRICIA M.
Rating:

Family oriented friendly and very helpful.

ROBERT S.
Rating:

Customer did not leave a comment.

David N.
Rating:

Always helpful. Courteous. Highly recommend them.

Travis B.
Rating:

Mobile process was terrible. It took so long it made me late picking up the truck, which cancelled since we were late, we had to update our time slot and it took over an hour just to "approve" me and contact my contact person who was standing next to me. Location was great. Truck was great. Price was great. I will never use the mobile or online experience ever unless it is updated. Terrible. Took me two hours to pick up a truck I had pre-scheduled...

Kenneth R.
Rating:

Helpful

shawn V.
Rating:

Customer did not leave a comment.

Cathy D.
Rating:

Customer did not leave a comment.

NICK A.
Rating:

Customer did not leave a comment.

oscar G.
Rating:

great service

Amanda S.
Rating:

Store owner was incredibly kind and helpful! Wonderful customer services!!

Jodi S.
Rating:

Connect the exhaust pipe to the muffler. There was approximately 3 feet of exhaust pipe missing between the exhaust manifold and muffler. I measured the decibel level and it was 104. We had to stop and get earplugs it was so painful. We couldn't even talk during the duration of the rental. Checking in and out was no joy either. It took about 30 minutes after I had already pre-ordered, thus using up my rental time. Dropping off was a pain as well. This was on a Sunday. Reservation # 23735093.

Carl L.
Rating:

Customer did not leave a comment.

Christy M.
Rating:

Best Uhaul location and experience EVER!

David N.
Rating:

Customer did not leave a comment.

wayne P.
Rating:

Customer did not leave a comment.

David N.
Rating:

Customer did not leave a comment.

Jim F.
Rating:

Thanks Daniel

Paul S.
Rating:

Customer did not leave a comment.

Nancy S.
Rating:

Nothing

Jennifer P.
Rating:

Customer did not leave a comment.

Raquel H.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

Leslie B.
Rating:

Customer did not leave a comment.

Suzanne S.
Rating:

Customer did not leave a comment.

Christopher K.
Rating:

Customer did not leave a comment.

JAMES S.
Rating:

Customer did not leave a comment.

Peter M.
Rating:

Very friendly and accommodating staff. If I need to rent an truck again, I will look here first.

Hugo C.
Rating:

Nothing- the location had a place to park the big U-Haul truck so it was really helpful

Zilpha L.
Rating:

Customer did not leave a comment.

Richard P.
Rating:

Staff was friendly and great to deal with

Charley G.
Rating:

The folks at Midlothian Self Storage were great. They were very helpful and fast and getting me the truck I needed. I will make sure I always come back to them

Richard P.
Rating:

My experience was perfect.

Christopher C.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Wayne W.
Rating:

Customer did not leave a comment.

gary S.
Rating:

Customer did not leave a comment.

KAY G.
Rating:

As always my experience with this location exceeds expectations in being helpful and courteous. and it's service.

sheri H.
Rating:

The owner was very helpful and personable. We will definitely use his services again.

Thomas A.
Rating:

Customer did not leave a comment.

Bruce P.
Rating:

The trailer was parked against a curb, so the tires showed scuffing. when I returned at another location, that was a question pointed to me as if I had damaged the tires. The interior had not been cleaned, swept or mopped. So when I started loading, the residue soiled some of my property.

alan T.
Rating:

My trailer reservation was originally with Midlothian Feed & Supply who failed to let me know they close at 1:00 Saturday. This left me scrambling to find a replacement. I'm pissed! Thanks to Midlothian Storage for picking up the slack.

BOBBY W.
Rating:

Customer did not leave a comment.

John W.
Rating:

Excellent customer service

Jarrod B.
Rating:

It was difficult to receive different instructions from you auto-generated responses. I was charged twice for the rental. Which is now just another issue to deal with. The personnel was great and helpful at the location of pick up just had a lot of chaos with trying to book and it. Due to the automated messages which did not match the actual on line confirmation I printed off. Called the hot line was put on hold multiple times for over an hour while someone tried to direct me. Moving is complicated enough without extra complications. On a positive note have rented several other times with no issue. Still working to get the second charge off my acct.

Herman V.
Rating:

Great service

Garrett G.
Rating:

Customer did not leave a comment.

PHILLIP W.
Rating:

Customer did not leave a comment.

Louis C.
Rating:

All in all no problem s or issues. The only thing needed is have new wiper blades in stalled be for next rental.

Stanley A.
Rating:

I don't think anyone will have any problems here, good location and good people.

Lori C.
Rating:

The interior of the truck cab was free of trash but needed to be wiped down and vacuumed out before customer pick up.

No reviews have been submitted for this location.

Back
To Top