Customer Reviews for Midtown Market
(U-Haul Neighborhood Dealer)

Rating:

5.0

I want to be a partner... I loved this whole process

Rating:

4.0

Unfortunately, just a few miles outside of Kansas City, we started experiencing engine issues. While maintaining a consistent speed, the engine was fine. When the speed dropped or you tried to acclerate, the motor started coughing and would not accelerate until you let up on the gas and slowly accelerated. I informed the drop off location that the engine needed to be checked out. I don't know if they serviced the vehicle or not.

Rating:

3.0

The people were super nice but didn’t seem to know what they were doing. I was not able to make any changes to my reservation, and they didn’t have the extra equipment I had reserved.

Rating:

3.0

Truck cab was dirty. Had previous renters trash. Steering wheel seemed loose. Would rock front to back.

Rating:

5.0

To let the person know at this location the name of person whom picking up.

Rating:

1.0

When we picked up the truck, the workers were very confused and were giving us incorrect information. There was also a language barrier which made it difficult to communicate with them. There was a homeless person sleeping right by the front door of the location. The pickup took about 30 minutes LONGER than needed due to their confusion.

Rating:

4.0

The young lady that helped me check in and eventually back out was extremely nice. he had to figure out how to work the system which was not an issue because I was not in any hurry. I returned the truck an hour earlier than scheduled and left the key in her hands. Two days later I received a call from a male at the market and he accused me of not returning the truck then said I didn't leave the key. I explained what the young lady looked like that assisted me and he told me he would check with her. I didn't hear back, so I assume he found the key. The rest of my experience was great.