Customer did not leave a comment.Graham W.
Customer Reviews for Midtown Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Fort St John staff were excellent in finding me a auto transport trialer to rent. I have used this location before and have been very impressed.Darcy O.
Customer did not leave a comment.Katrina W.
Very good serviceRICK S.
Customer did not leave a comment.CLAUDE C.
Customer did not leave a comment.Claire K.
Do not overcharge them if they already filled fuel. ThanksMandeep K.
The lady here was very nice when I walked into the business. She asked if I needed a receipt but I already had one . Overall great experienceBRIAN MICHAEL C.
Customer did not leave a comment.Jody S.
I was treated well. Extremely accommodating staffCindy H.
Customer did not leave a comment.Don M.
Absolutely horrendous customer service from a woman named DonnaNatasha D.
Customer did not leave a comment.Don F.
Fast, efficient and economical with good clean equipment. Great service.Claude C.
After hours drop off is great! Easy and convenientshaun M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Anthony J.
The truck we used had very soft brakes, and needed new wiper blades. Other than that, it was a great truck. Very thankful the AC worked and it had an aux plug for listening to my music .Kimberly H.
Customer did not leave a comment.Sumit N.
Equipment that I booked was not available. Staff helped me locate another piece of equipment.RONALD M.
Customer did not leave a comment.JOHN S.
Having a more accurate booking process so customers actually get the proper uhaul truck that they booked also better time management when customers come in to pick up the rental truck, other than that all was goodSusan T.
The owner, Donna, went above and beyond to help us choose the right equipment for our move. But more importantly was very flexible in the return date of the rental truck. I highly recommend this location.Robert P.
I wouldn't recommend your services to anyone I know and I will get all of my friends and family to put the word out. Debbie FisherREECE G.
Customer did not leave a comment.dat tien tran T.
Customer did not leave a comment.Miles L.
Customer did not leave a comment.Ron P.
Customer did not leave a comment.Jared L.
Customer did not leave a comment.Adriaan D.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.Robert B.
The lady who I dealt with was very helpful. She explained everything.Ahmal C.
Customer did not leave a comment.Aaron D.
Great customer serviceMargaret W.
The staff was friendly and helpful.Gordon M.
They are very friendll and helpfuljingle E.
The truck I rented for moving was ill-equipped for January weather, fortunately, the weather was good and roads were mostly bear and dry. The truck was from Arizona and had summer slicks on it. no windshield washer fluid and a broken driver side wiper.Michael W.
Customer did not leave a comment.Su R.
They went above and beyond the call of duty.Judy D.
Lady was rude as can be which was bullshit since she was late getting the truck ready in time for me to move and didn't have the equipment I ordered. Oh and I returned the truck the exact same way as I got it and I got a cleaning fee added on to the bill.Travis S.
Customer did not leave a comment.Scott A.
By far the Worst experience at Uhaul. I booked it online but had to wait for an hour for my turn. Surprisingly, there was only one person ahead of me, they were super chatty with this person, talking about their daughter own this Uhaul, etc. I requested the Uhaul worker to expedite my order as I already paid online as well as the movers (3 people) are waiting for me and I'm being billed hourly by the movers. I ended up paying 1 hour extra labour due to the sloppiness of this Uhaul location. Further, when I asked for an inspection before taking the truck they said no worries you have insurance. This is not professional as they take insurance for granted and expect insurance to pay in case something goes wrong.RAHUL J.
Customer did not leave a comment.Jonathon H.
I think that there should be a jack on the hitch to on hook the trailer once it's loaded.Bruce H.
Customer did not leave a comment.Jeff S.
I was charged for gas inappropriately.. when I called to dispute it the lady I spoke to was rude and condescending.bonnie H.
Customer did not leave a comment.William W.
Customer did not leave a comment.Merle F.
I had an excellent experience, therefore I don't have any suggestions!ANNIE M.
Thank you!!Hector J.
The manger/owner were very helpful and responsive to my concerns.Juanita L.
She was so great; we had a good chat and she was very friendly & helpful. Overall great experiencejennifer C.
Nothing,its all perfect!!!Joseph B.
Customer did not leave a comment.Maurice C.
Nothing went perfectlyAnthony H.
Everything I needed was there and the staff was very friendly.Michael S.
Customer did not leave a comment.Glenn C.
Dropped off at night. No one was thereHeinz L.
U-Haul could give a repeat customer a better deal, I payed more for an in Provence move fort St. John to Terrace BC than it cost me to go from Abbotsford BC to Winnipeg Manitoba how ever this has inspired me to buy my own truck. Good bye U-Haul! Never again!Josh R.
Customer did not leave a comment.Shawna B.
Guarantee no help at all. Original reservation for Alpine storage 9 am april 14 (we had talked to this location about 13th, closed. They knew we were going out of town). Called by uhaul to adjust reservation to 1:30 at Midtown. Not happy but accepted it. Rental was not returned until 8 pm - Jennifer met us to allow us to pack home and still leave for 5 am. Call center rep no assistance. Management not helpful. Will not rent through uhaul again after this experience.Justin B.
Customer did not leave a comment.Dines Aelah L.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.Arlene D.
Easy to talk to and helpful and efficientgarrett M.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Clayton K.
Very quick and easy drop off. No issues.Jeffrey M.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Colt H.
Nothing, keep up the good work and friendliness.dan M.
Nice ladyCHRIS A.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Guy L.
Was like night and day from the pickup location, staff was very helpful and check out was very speedyWayne P.
Was professional, understanding, polite and incredibly helpful.Maddy F.
Customer did not leave a comment.Brian S.
Same as aboveMarlene H.
The woman running this place was very cheerful and would gladly use her storage facility/equipment if we needed it.Andrew V.
Customer did not leave a comment.KATE H.
Customer did not leave a comment.Corvinder B.
Customer did not leave a comment.Ted K.
Customer did not leave a comment.Kelly R.
Staff were friendly and helpful, very accommodating as to timeline flexibility.robert R.
Service was good and friendly.Mathew O.
Very good customer service. Charge is reasonable.ronald C.
Customer did not leave a comment.Collin E.
Pick up original time was changed. It was intended for Saturday August 24th at 8 am and was changed by Uhaul to 12.30 PM. Certainly an inconvenience. Other than that the service was good.Fernando M.
Customer did not leave a comment.Lesley Jane A.
Customer did not leave a comment.Collin M.
Very friendly and useful staff member.Martha W.
Customer did not leave a comment.Glenn H.
Every thing was goodrick R.
Trailer was a nightmare. Both front hubs ran extremely hot and the roadside assistance for the northern area is a complete joke. The trailer was very heavy pulling and I had to stop every hour to allow the hubs to cool for 20 min to a half hour. This added almost 7 hours to my trip and caused huge fuel costs dragging this piece of crap. I have a 29 foot trailer that pulls easier when loaded with two of my vehicles and I get almost twice the fuel mileage as well.GARY T.
Customer did not leave a comment.jeongtoo K.
The location manager Donna was excellant...my overall experience with uhaul and you reservation system was horrible and i will not use nor refer anyone to uhaul...my reservation was wrong and unavailable causing me nothing but problems...i was grateful to the chilliwack office for accepting return after she informed me head office didnt tell her a had a trailer...overall the 2 location reps were great...as a company im afraid uhaul really dropped the ballJeff D.
Friendly Servicejuan V.
The lady working there was rude and talked to me like I was stupidDakota J.
It would be nice if there was a van or pick up truck to rentDan W.
Customer did not leave a comment.Jesse P.