The office was too crowded.
Robert Hanley
Customer Reviews for Midtown Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first words out of the receptionist’s mouth was “you’re late”. I have never in my life been treated so rudely. I hope I never have to face her again.
Tammy WatsonGive a heads up when you can’t supply the trailer that was booked. Not a day before pickup
David SheppardWorst , time taking and wasted my half hour just for payment and asked me why a entered my card payment online
Arsh KaurFast and easy to rent
Laura BarberDonna at MidTown was very supportive, pleasant and knowledgeable. I would totally recommend this location to anyone. Thank you so much.
Louise NadeauMidtown storage was very helpful troubleshooting issues and switching trucks so that I had one capable of towing a trailer for my move
GARTH THOMAS⭐️⭐️⭐️⭐️⭐️ Office Lady is awesome!
Shannon L'HeureuxTruck that was assigned [26'] was not serviceable. But a smaller truck and trailer was provided and did the job. The truck I picked up instead was not cleaned yet, which was not a huge problem. Mechanically the truck ran good but the front end alignment was way off. Had to keep steering wheel turned about 15 degrees to the left to go down the road straight.
Rodney PhillipsNo problem encountered.
Carl HlinkaI just dropped the truck off and put the keys in the drop box, so really didn't get to see anything inside or deal with people. The yard however was well-kept and presentable.
Mike BaileyThe lady at this location was absolutely wonderful. Very accommodating with our moving struggles. Highly recommend.
Spencer WiltseGreat customer service
A. Gayle BroddleThe lady i dealt with was very easy to deal with and helpful i would not change a thing.
Tony MorganThe trailer was good and clean, but more selection would have been nice. One size to choose from ....I would rent here more often if there was more variety
David FordStaff was very friendly and courteous.
Peter CroftsWe noticed there was broken glass on the floor of the van when we started moving things. But asides from that it was a A+ experience
Dayna BennettDidn’t give us all the information, maybe too busy with her art product she had on the side. Breaks gave out when driving.
Jayme SampsonThe outside of the trailer was dirty but due to the cold, I understand why it was not washed due to freezing. Staff were helpful and compassionate.
Rick NewloveDonna who assisted us was very very nice and accommodating. I really like her
Ericka TubayGive us earler confirmation.
Pierre GregoireAlways The Best
LYNDA KEHOEImprove your online booking system to not leave a person hanging on move day.
Jennifer WoodThere was glass scattered over the ramp.
Erik CoattaThe front counter Person was extremely helpful and kind. I’m very satisfied with the service and we didn’t have any problems at all
Laura PerezRodriguezWindshield whiper motor did not work. And it was raining most of the trip. Took us an extra day to finish the trip as we could only go slowly. Called service centre but they were unable to help.
Gunnar TirschmannMake sure truck is clean inside and out and the fuel is topped up. This truck broke down halfway to my destination (causing us to stay overnight in a hotel which was not part of our plan). If it wasn’t for the uhaul representative at Quesnel shell gas station I might have been stranded for a day or two. It was impossible to get a hold of Uhaul on the phone, call back text, and on line with no call back . 3 hours later someone text me to say they would send road side assistance the following day, which I then informed them that their rep in Quesnel looked after me and my wife (without Uhaul assistance) with another truck and even offered to help us move our items from a 20’ truck to a26’ truck. A faster response time from phoning or texting would help make things go smoother when a person breaks down!
Bruce CraigExcellent service!
JOHN RUECKGreat service quick and easy
ROBERT ARMSTRONGKeep up the good work
Mervin KristiansenBox wasn't swept out. Truck cab wasn't real clean, spilt coffee stains around cup holder. Staff at pick up site and drop off site were very friendly and helpful. Thx
peter HummelI came in there with no time to spare and needed everything in an instant, 20 minutes later I’m loading boxes and did the whole move in 2.5 hours from start to finish. The lady at the front desk new her stuff inside and out, and was an absolute gem to deal with and had a great sense of humor! I rented a truck, a dolly, bought some boxes and some tape. Everything was reasonably priced and well stocked. Thanks! :) Landon B.
Landon BownessLady came out as I was unloading the dolly to help out. She was very nice. Very good customer service
Steven HiebertThe lady was very helpful. Sorry I don’t remember her name so I could put it here. Great Company to do business with!
Ahmal CunninghamGood as it gets
Isaac FehrI will never do uhaul from any where but mini storage here in fort st john. Tried truck share in grande prairie recently and it was the worst experience ever took hours and alot of running around. Ended up with a bigger truck 4 different places. Cost me double for the people that were helping us move
Amanda BeatonI want a refund of the fuel I returned it with!! $35 fuel and $25 cleaning!! I received truck filthy and with absolutely no fuel. I returned clean and with fuel!! Please contact me so we can discuss how you will be refunding me!!!
Shelby MartinReally great service
Scott AylwardIt could benefit the employees that run this location to get additional hands on training for tech (e.g. smart phones, uhaul systems). The two employees I dealt with were wonderful and very good with costumer service, they helped hooked up the trailer and were very courteous. I would rent from here again. Thank you :-)
Sarah BarretteLady working there is so friendly and nice! Will be back for sure
Kyle CallbeckNever got a walk around with unit also -28 had to start unit warm it up.
Kevin PentonThey think they're charging me 25 bucks for cleaning it when I returned it in cleaner condition than I got it. This lady that runs this location is a psychopath who verbally assaulted me repeatedly wjen I had gone to pick up this unit. She literally called me an asshole and a jerk among other things. I feel I should have my outstanding balance of $109 waived.
Trevor DinwoodieThey were so helpful
DAYLE RICARDThe Fort St John staff were excellent in finding me a auto transport trialer to rent. I have used this location before and have been very impressed.
Darcy OberlinVery good service
RICK SIDOROFFDo not overcharge them if they already filled fuel. Thanks
Mandeep KaurThe lady here was very nice when I walked into the business. She asked if I needed a receipt but I already had one . Overall great experience
BRIAN MICHAEL CRANEI was treated well. Extremely accommodating staff
Cindy HardyAbsolutely horrendous customer service from a woman named Donna
Natasha DommFast, efficient and economical with good clean equipment. Great service.
Claude CarriereAfter hours drop off is great! Easy and convenient
shaun matson