Customer Reviews for Midtown Storage Center
(U-Haul Neighborhood Dealer)

143 reviews

2016 S IL Rte 31   Mc Henry, IL 60050

(815) 578-0645

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 578-0645

2016 S IL Rte 31
Mc Henry, IL 60050

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was great

Barbara Q. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

J H. 
Rating:
5.0

Customer did not leave a comment.

stuart R. 
Rating:
5.0

Customer did not leave a comment.

stuart R. 
Rating:
5.0

The long haul and unloading was exhausting dropping off the truck was the easiest part of our move.

CAPRICE H. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

It's all good

Curtis E. 
Rating:
2.0

Did not assist much during the whole mobile checkk-in process. I doubt that I'd use this location again. Truck was not the cleanest when I picked it up.

Matt O. 
Rating:
5.0

Nothing, Very nice man at the rental!

BOB E. 
Rating:
3.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Customer did not leave a comment.

Edmund S. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
4.0

Good people. Easy drop off.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Mike's Automotive Service in Wonder Lake Great Place nice Truck Mike took good care of Thanks Mike

Nicole M. 
Rating:
4.0

Earlier hours would be AWESOME. I wanted to get started at 7am. The check in process was pretty smooth. Maybe get a b/w printer. The color printer takes longer so the check in took a little longer due to the time waiting on print. Not that bad, but this could save you money and time if you use a cheaper printer (old dell black and white) just for the sign in forms. No color needed.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Colin T. 
Rating:
3.0

Customer did not leave a comment.

Lupita T. 
Rating:
2.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

jim Z. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Clyde J. 
Rating:
5.0

The gentleman we picked it up from was very nice and very helpful!

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
3.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Courteous, helpful. Easy check out. Used keybox for return with no issues. Highly recommend, and will use in the future.

Wendell T. 
Rating:
5.0

Customer did not leave a comment.

RICH J. 
Rating:
5.0

Awesome service awesome people absolutely friendly and helpful

Juan P. 
Rating:
5.0

Midtown Storage is the best storage facility I've ever used!

CLIFF D. 
Rating:
4.0

All expectations were met. It was a good experience.

Janet D. 
Rating:
5.0

One of the best experiences dealing with a U-haul company. Everyone was very friendly and timely. Thank you.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

greg W. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

ted D. 
Rating:
5.0

Nothing! We had a great experience. The cargo van was in great condition and we felt very good about our rental. Will use again, thank you!

Kathy C. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

No uhaul representative contacted me 2 days prior as to where to pick up my rental. I ended up contacting my preferred location who did not have it. She helped contact uhaul who told her it was in mchenry off of 31. No further details were given. My wife and I then googled dealers in mchenry off if 31 to track down which dealer had our rental. Poor communication and follow thru.

Andrew S. 
Rating:
5.0

Kind and courteous. Communicated well.

Del D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

lano T. 
Rating:
5.0

Nothing, everything went smoothly

John K. 
Rating:
5.0

very nice and helpful

Kim H. 
Rating:
5.0

Truck was somewhat clean but there was a foul odor but tolerable. A ramp would be good also. Had a hard time climbing up and down the 10" truck. The estimated time we had was doubled because of that. Luckily we rented it for 8 hours

Ramon R. 
Rating:
4.0

Huge trouble finding the location. The location on uhaul.com wanted to take me to a location about 10 miles away. Either update your address on the uhaul.com website or put a bigger sign out for people to see as the entrance is on a curve and when going southbound you pass the entrance before you see the sign.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

DARLENE B. 
Rating:
4.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

The staff was excellent an helpful.

DONELL D. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
4.0

Great experience!

Elise L. 
Rating:
3.0

Put in an actual drop box instead of a mail slot.

Christian S. 
Rating:
5.0

quick easy and friendly

ed E. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
4.0

Have the U-haul software debugged

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

Refreshing to find the computerized check out service speed up picking up the equipment. Friendly and Professional service.

Janusz N. 
Rating:
4.0

Everything was quick and efficient.

Marcia V. 
Rating:
5.0

Beat up equipment

Patti S. 
Rating:
5.0

Mid Town was fabulous!!! Super helpful and friendly!!!!!!

kim A. 
Rating:
5.0

Customer did not leave a comment.

catherine B. 
Rating:
4.0

Brand new van was nice to see

Phillip B. 
Rating:
4.0

The equipment was outside so it was as clean as could be expected. The service was great by the salesman

PATRICK C. 
Rating:
5.0

The Agent at the McHenry facility was good, even though I did not meet her she called me and was very pleasant and provided my receipt by email in a very fast mannor.

NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

MARYANNE P. 
Rating:
5.0

Customer did not leave a comment.

CARRIE A. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Customer did not leave a comment.

LINDSEY G. 
Rating:
3.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Very nice people. Fast service.

amanda G. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
4.0

Customer did not leave a comment.

paul K. 
Rating:
4.0

I received great customer service. Keep up the good work!

Zee D. 
Rating:
4.0

Everything worked out very well and the personnel very helpful.

PEG H. 
Rating:
5.0

Customer did not leave a comment.

TAMARA D. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN V. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
3.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Please have the vehicle filled completely with gas, instead of 3/4 tank. It is inconvienent and unfair for the customer to have to gauge the amount of gas to refill. Pick it up filled; return it filled. It's easy. To relate that a Marathon station is just down the road, means the proprieter is just as capable of filling the tank. I believe I overspent about $10 in gas making sure I did not return it short of the requirement. Other than that, everything was perfect.

Ben R. 
Rating:
4.0

brand new great van, easy drop off key service when finished, and billed $4 under the quoted price.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

BECKY L. 
Rating:
4.0

Customer did not leave a comment.

MARILYN S. 
Rating:
4.0

Customer did not leave a comment.

RANAE J. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

We had to get a supervisor to make corrections in our charges. This location did call and correct the charges the Lafayette branch did regarding the blanket bundle charges that were wrong. They were unwilling to help with the other charge problems. All the locations seemed to pass the problems onto the other location until the supervisor got involved.

ANTHONY S. 
Rating:
3.0

Make sure the vehicle is at the location I reserved and confirmed at (Island Lake). Also, your customer service rep Vanetta was rude. She didn't listen, she raised her voice unnecessarily, talked over me and only offered to look for the exact same vehicle (14') at another location. I had to ask her to also check for each larger truck at different locations. That should be something she should have offered, not wait for me to ask. Poor customer service.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
No reviews have been submitted for this location.

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