The owners/staff were very friendly, helpful, and courteous. The only issue I had was some of the equipment I ordered was not available but it was overall a good experience.
VINA R.
Customer Reviews for Midway Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service - would recommend to anyone needing rental assistance
WYNELLE M.Person in the front was very respectfull and friendly. Make sure everything was in order before leaving the location with the trailer.
Alex G.Nothing, the Lady at the front desk was great and very knowledgeable
tracy M.Send customers to a larger modern service center in Savannah. This location may techically been closer to 31324 zip code but it is very rural and is just an auto repair garage doing H-Haul in the side. Surely there is a better facility in the Savannah metro area
Michael B.L
Wendy C.Awesome service
Jorge B.Representative was great, very helpful.
John G.Mechanic shop first, uhaul location second. The trailer was parked horribly, right next to a busy road. Constant traffic made the experience horrible.
Gregory B.We reserved a trailer weeks before our trip, drove all the way there, and there was no trailer for us. We had to go to another location to get a trailer. Thankfully we got the $50 refund, but overall, very disappointing.
Timothy M.I received friendly service and she was more than accommodating.
Graham M.Keep the trailers in a better location or assist with hooking them up.
Elizabeth P.They do not help you attach the trailer to your vehicle and I was not aware until I arrived. I had to attach a 6x12 trailer by myself on the side of the highway. Luckily a passerby saw me struggling and offered assistance.
Alexander K.Super helpful and friendly . Made my first time pulling a trailer a breeze .
Franklin M.Service is awesome
Jorge B.The manager called me and said that a few of the blankets I rented were not folded after I drove the truck 30 minutes out of the way from the nearest location to my final destination. So during the drive some must have shifted. Needless to say there was over 5 dozen still wrapped in plastic that were never even used. I told him the truck had more then the half a tank of fuel and that they were folded when I left. He told me he was not my cleaner and it was not his issue to send someone there right now to fold the blankets that were no longer perfect. Then he charged me to have them folded at his shop. This guy was not only rude but should never treat a customer with such disrespect if he wants to stay in business
Thomas R.Great Customer Service nice and friendly
Jennifer A.Increase the amount of appliance dollies at all uhaul locations.
Joshua T.Help hook up tow dolly.
JESSE A.Keep doing great things
steven C.I had problem getting the website to save my reservation online. I called ahead and Midway had 3 car transporters in stock. Good job Midway!
Horace E.Great man was more than helpful and friendly
JIm F.Maintenance and cleanliness. Vehicle was jammed in to the tree line.
Ramsey S.Price was incredibly high, not much less to rent car hauler than our 26' Penske truck. And actually more than quotes we received to have our car shipped to the destination. Next time we will either buy our own trailer or use a transporter. However the service person provided an extra day at no cost to account for potential weather delay.
Varnel D.The vehicle was clean when I picked up and I assumed since it was at a mechanics shop, that it would be well taken care of. But 3 hours into my road trip, the oil maintenance light came on. Also, the radio didn't work and the cigarette lighters to charge my devices didn't work.
Colby B.The gruff older guy was well received, and all business when I was picking up. I liked that. After a long hard day, and I was unhappy, the nice young lady doing the "turn in" made me smile for the first time today. I liked that too. Thanks, you two!
Owen M.Clear way to communicate drop off on Saturday or Sunday since you can drop off when they aren't open.
CAROLYN P.just let the customer know that there is a time limit for one rental term.
ASTWAN H.The lady in customer service was wonderful. She went above and beyond with equipment rental and return!
Chelsie T.thank you for your help
astwan H.I was charged more than the trailer rent's for
Prince W.Great customer service
Houston K.just keep doing what you are doing
Alvin B.Stop doing business with pick up place! It was filthy.
DOMINIC M.Nothing different
Katherine R.Lady at the counter was very pleasant
Michael W.Vehicle ready and clean. Staff immediately assisted me and got me on my way.
Patri k S.rigt turn signal light 1 was not working,also they act like they didnt want to hook up trailer but did .
HOWARD J.Loved the trailer.
Robert T.Notify customers that cash is not accepted
Travis G.Make sure the rental is damage free before usage
LATISHA W.Location did not help us get the trailer on our hitch. We eventually had to rig it on by ourselves because trailer was so heavy. We also had to dodge piles of mud and cars because they were all just lined up in the grass on the side of the road.
Mark Y.A
Clinton D.Help with attaching trailer.
Rodney R.Corporate stated they would be open and they were not. A mechanic working there to catch up on repairs was in and able to dispatch the vehicle.
David B.I booked the trailer to pick up at one location, was on vacation for weeks received an email the day before that my location had changed. I had already tried to do the pre-rental inspection per your request only to find out I was at the wrong location. I had to call just straighten it out, then I got the email the day later. That location never has trailers I should have not been able to select that as a pickup location.
Connie L.Chuck as Savannah office was helpful to get this hopefully resolved and we hope to get a full refund for this horrible experience.
Jennifer R.This was recommended for a friend. Thank you for all your help Terri Pritchard
Terri P.None that I can think of.
JAMES A.Please have moving blankets
Arnold B.Great service
SHERMAN M.They were extremely helpful and gave us all the info we could possibly need. They took the time to explain exactly what we needed to do during pickup and drop off since they would be closed. I recommend them to anyone moving because they definitely make an already stressful time a little bit easier!
Deanna W.Not much everything was great
tony B.Prompt and courteous service. Truck was clean and well maintained.
WOLF M.nothing
Evan P.Dont charge people for cleaning a truck that is already dirty
michael P.I really was in a really good mood before arriving at U-haul, because I was so excited about my new place. I spoke to Bob three times before getting a response from him. Once I got a response. He told me I had to sweep the back of the truck out and I needed to put more gas in the truck. He was argumentive. So I had to go back to the gas station for $5.10 to top off the truck. It was one piece of paper in the back of the truck. My son had to get out and speak to Bob because he was rude to me. I have been a customer with U-Haul for many years. I have never had such a bad experience. I would defiantly go to a different company if U-haul hire more people like BOB. I have another move in two years. Uhaul has always been my first choice, I will think twice next time.
Doris L.