Customer Reviews for Midway Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midway Storage LLC

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Alexandria S.
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I had a reservation scheduled for 1:30pm. When I got there to pick up the keys, there was no one at the desk and the building was locked. I had to call customer service, who then called the manager of the store. Then, the customer service wasn't very friendly.

jesus G.
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all good great service good job

ROBERT B.
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A very good expereance

carlos R.
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Customer did not leave a comment.

al C.
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Customer did not leave a comment.

george R.
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Everything was ok staff is very friendly and knowledgeable will recommend this facility to friends and family

Brandon S.
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Customer did not leave a comment.

Jesus D.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Manuel A.
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The person who provided me the truck was in a hurry and did not go over the truck with me. I was told to check the mileage and gas myself but did not go over the damage already on the truck. They do not offer parking, so you must leave your car on the street and hope that there would be a space to park. There was a mysterious line in the paperwork stating that a $20 dollars fee will be applied for after hours, but it was not clear what that meant, since I was returning the vehicle within the specified time, but they were close that day (Sunday). The employee did not know what it meant.

Rosa E.
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My reservation was for 9am and the facility didn’t open until 9:30. The person arrived and proceeded to check in a truck knowing that I was waiting for the smaller truck. The person at the counter was extremely rude and when he started screaming at me I told him why is he screaming and told him he was an adult and should act like one. He proceeded to tell him this was Uhaul fault and he works for Midway Storage. The dolly I reserved was not available and he proceeded to tell me that he didn’t have to rent to me. Please address this problem with the staff at this location because nobody deserves to be treated this way...

John D.
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Customer did not leave a comment.

Eduardo B.
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I got Overcharge for a cleaning fee and they are telling me that i got charge an extra $50 for parking it in the wrong spot, when i was never informed of that when i rented the truck

Eduardo S.
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I know for a fact that I pump gas before I turn it in... Now you saying I have 5/8 of a quart of a tank.. I know I didn't drive no more than 20 miles to my move.And I put $10 worth of gas and I know you charged me 21 something

jeanette A.
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Customer did not leave a comment.

Robert B.
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The facility wasn't open when it was supposed to be, leaving myself and 4 others waiting for half hour. For that inconvenience I was told I'd receive a $10-$50 credit, which I did not. Horrible location

Irene A.
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Customer did not leave a comment.

karla D.
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only 1 attendant was working, only 1 rental truck available, computer system malfunctioned, not enough moving supplies available either. Had to wait for him as office was unattended when I arrived to reserve truck. Attendant was rude and sarcastic. Called three times the day before to get information and nobody answer phone. Attendant did not explain reservation contract. Truck smelled like cigarette and had a dent on front passenger side. This location should just be a storage location and not a Uhaul location. I help clients with relocations and deal with Uhauls through out the city. This location was the worst.

denise S.
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The man (Matt?) who checked us in and issued the truck was great! The whole experience explained well and was easy.

Renato D.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

byran S.
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GPS did not deliver to proper address. Once I recognized this drove around block twice to finally realize small UHAUL notice.

Danielle M.
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Truck was great, so was the service. The manager was a pleasure to work with, very informative and helpful. This is my 2nd time renting a truck from this location and will definitely be recommending them to others.

Dia A.
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THIS WAS NOT THE LOCATION I RESERVED MY TRUCK. I SHOULD NOT HAVE TO PAY MORE ($1.50/ MILE) TO PICK UP THE TRUCK FROM ANOTHER TOWN.

Kristy R.
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Customer did not leave a comment.

Teresita G.
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It was fast and easy. This is the second time I have rented it. I will continue to recommend this site

peter M.
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Friendly, quick and accommodating. No hassle. Thank you.

gregory R.
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Customer did not leave a comment.

Armando O.
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Need to be able to adjust the mirrors from the inside The facility as well Matt are excellent Great customer service Very personable and efficient Recommended a family member

Robert M.
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They billed me incorrectly. I am disputing it with my credit card company

Linda S.
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Customer did not leave a comment.

JERRY V.
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Customer did not leave a comment.

raymon H.
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The first pickup site did not have the trailer that was promised after driving 2 hours to pick it up. Then after twenty minutes on hold on my cell phone I got to talk to someone that found me the trailer I was promised. I will never rent from uhaul again

Aldo V.
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I ordered two dozen furniture covers and upon arrival I only got six because that’s the only thing they had in stock. I had to go to the store and buy furniture covers and it was a large expense. The guy over the phone assured me that there would be two dozen. He said all they had to do is check their inventory . There is also a small area where you needed to park the 26 foor truck and it was not an easy task, there should be other places for you to park the truck as well as your personal car. The gentleman in the front Connor was also not very polite. I hope to be contacted back for a conference Seshan regard I hope to be contacted back for compensation for the trouble I had to go to to get other furniture covers. Had I been told the truth I would not hav had I been told the truth I would have had everyrhing ready. The extra trip to get this done took another hour of our day And cost more miles to drive that I feel I should not have to pay for.

Steven M.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

ADA L.
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JULIA M.
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make sure the gas is correct on the paper and the truck. i didnt relize til i left that it didnt match

Stephanie S.
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Customer did not leave a comment.

JESUS D.
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Customer did not leave a comment.

Gary O.
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No need to improve

John R.
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Customer did not leave a comment.

alejandro L.
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The guy working in the front who took care of me is very rude and lacks people skills.

Darryl S.
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Truck is raggedy. The truck stopped on me twice in the middle of the street, parking break didn’t work, truck has no running lights l, noise coming from under the hood. The man at the rental location was rude, had me waiting outside because he was late to work. This has been the worst uhaul experience ever. Not only that, I had to rent a truck from budget today to finish my move.

Samantha C.
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Customer did not leave a comment.

Nellie D.
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Customer did not leave a comment.

Demitra P.
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The manager at your midway location is horrible. The worst attitude I would never use U-Haul again

robert S.
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Customer did not leave a comment.

BALDUR K.
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There is very little room outside of the gates to drop off a truck with a tow dolly after hours.

James A.
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Customer did not leave a comment.

LUIS D.
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Customer did not leave a comment.

Iliya P.
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Maria A.
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audrey S.
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Michael F.
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Mallory W.
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HECTOR O.
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THANKS!

Kelton T.
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Customer did not leave a comment.

Bill B.
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Customer did not leave a comment.

John K.
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Very willing to provide alternatives available in terms of truck sizes as well as additional equipment and packaging items that could help in my move.

Alaa K.
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Customer did not leave a comment.

Arthur A.
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Customer did not leave a comment.

Antonio B.
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Nothing was a very pleasant experience.

MICHAEL M.
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Customer did not leave a comment.

LATISHA L.
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Not anything at all I can actually say it was perfect

Edward R.
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Customer did not leave a comment.

Kimberly B.
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Customer did not leave a comment.

JASMINE Q.
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Customer did not leave a comment.

John N.
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Customer did not leave a comment.

Erica B.
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Brian F.
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Customer did not leave a comment.

DONMONIQUE S.
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Next time, dispatch working car carrier as oppose to rushing and giving your customer a broken one. Also had to pay for a car carrier that I wind up bringing back due to it being faulty. Will never recommend.

Teresita G.
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Matt was Very friendly and explained all information. Thank you again for another easy rental

Brenda F.
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Customer did not leave a comment.

KATHERINE T. | First Impressions |
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I would definitely recommend this storage facility to others!

Samantha C.
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Super nice. Super funny dude. Played around with my kids. Loved him! *****

Dominick T.
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Had a awesome experience

Samantha A.
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The amount that I thought I was going to be paying was way different when I showed up to this place.

Susan C.
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See above ...ripped off on extra milage and gas.

LeAnn D.
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Great customer service.

Ahmet K.
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I recommend that place.

Mark M.
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Customer did not leave a comment.

Johnnie G.
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Customer did not leave a comment.

MARIA N. | First Impressions |
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Had a great experience - no problem setting up.

Jose V.
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Store was very nice and clean and the manager was very helpful. Will definitely use this site again in the future.

ALAI A.
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Nice employees and fast

Collin J.
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It was good and efficient and easy

andrea F.
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Customer did not leave a comment.

Teresita H.
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The gentleman was very nice, and friendly. He offered did different things we could need for our daughter to move. Thanks again for all the help

Bill P.
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Customer did not leave a comment.

Pamela K.
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Customer did not leave a comment.

Denise C.
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Customer did not leave a comment.

MICHELLE R.
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Excellent service by the U Haul employee I'll be using them again in April. Thanks Michelle R.

Kendra T.
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Customer did not leave a comment.

sean B.
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Customer did not leave a comment.

JUAN R.
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Everything went smoothly and as planned. ..

Casimer S.
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When I dropped off the truck, I got trapped inside the gated area and could not get out for 20 minutes. The guy at the desk wasn't there. The "Open" sign was on. When I called the phone number, some lady hung up on me. I never got to properly drop off the vehicle. When I did get out, I dropped off the key in the "overnight" slot. Where the heck did the guy go?? Contact me for additional info.

mark W.
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Excellent service & staff.

Donald M.
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1st I had to travel over 32 miles to get to it. I wasted nearly 4 hours in transit time. The truck was defective on one of Chicago's Hottest 2 days with a NON WORKING Air Conditioner. The Gas tank was filled to less than 1/2 tank, but I was told I had to fill to 1/2 level.

EDWARD B.
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The best service I have ever recieved. The office was professional and took care ofor business in a timely manner.

James C.
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Customer did not leave a comment.

Michael M.
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Matt was a pleasure to deal with

No reviews have been submitted for this location.

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