Darren was a great help. He exceeded beyond customer service.
KEVIN F
Customer Reviews for Midwest Trucks & Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer hitch, safety cable and wiring harness were frozen to the ground. Need to properly store the trailers with the hitch in the air to prevent this from happening.
BRIAN BSurprised at how easy the drop off was. Just got us checked in, showed us where to park the trailer, helped us unhitch, and away we went.
JANET MGreat job!
DAVID BThe gentleman who checked us out and back in was so nice and helpful! We would definitely rent from this business again!
TODD SCell coverage wasn't great, so processing in the app took some time.
Paul AGood service
SCOTT ANo complaints
Tiffany GEverything went smoothly. Employees were friendly and very helpful.
Janell OVery friendly and helpful staff who all went out of their way to make the rental easy and efficient. Accommodating staff that reviewed options with me. A great experience overall. I would definitely use them again if needed.
greg rI went to rent a U-Haul in my local town and it was just giving an app and no help at the Crosby location looked on the app place was full of trucks where I was at but none were available according to the app Merrifield was the closest call them up went over rented the truck no hassles drove by the lot and Crosby after I returned it whole place is still full of trucks that never moved an inch I guess that app's not that great in the future I won't even bother with Crosby even if they're parking lot is full of trucks I'll just go to Merrifield those people know what they're doing
LESLIE WDrop off was supposed to be in Motley MN. Uhaul changed this to either Little Falls or Merrifield MN. Bot locations were out of my way and took additional time. I had the uhaul returned a day before contracted time. Pickup and drop off was not accommodating.
Stephan HWhen we had a car accident in Brainerd on a Saturday, all the car rental businesses were closed. We so appreciated finding the UHaul dealer open and extremely helpful!! His location is tricky to find, but we had a friend with us who was aware of his business.
paul pWas not cleaned inside.
Nancy HThe guy who helped me check in was nice and helpful. Whole process with U-Haul was pretty easy and seamless, would definitely recommend.
Cole GFrustrating that we put gas in the truck according to your paperwork, but you still charged us a fuel surcharge. I put in 4 gallons which is what paperwork said, and you charged me for another 3. Doesn’t make sense.
jason KMy drop off was handled very quickly and with a smile, which was exactly what I was hoping for.
VERNON NIt’s wonderful doing business with people that greet you with a smile and are happy to help you. Highly recommend.
Peter DGreat experience to rent from and open kong hours on a Saturday! Plus for moving in the BLA
April CBetter app. Online truck share was a huge hassle and didn't work properly and had to wait to talk to someone.
Paula PWhole experience was a nightmare. Their GPS location wasn’t pinged correctly. I was on the phone for 2 hours after I arrived to pick up my U-Haul before I figured on my own that they had an old location. So I took it upon myself to drive 20 miles and sit in a parking lot at an abandoned building to finally get located! It’s approaching 48 hours now and I was told someone would be getting ahold of me, still nothing. I had 6 friends and family members helping us move, that basically ruined all of their days. Complete shitshow. I hope they take this seriously
Timothy BAlways friendly and helpful. This is my go to rental facility in the Brainerd lakes area. Excellent team!
Glen BDon’t cancel guaranteed reservations on a customer. We’re renting trucks because of a big move in our life and you can’t screw ppl over!
Cory CGreat guy, to do business with.
Peter DAwesome place. They were able to rent us a small trailer for 4 days immediately. Easy online reservation.
Monica VVery friendly and helpful.
Greg SNothing, everything was exactly as I expected! Thank you!
BENNET RUpon arrival my reservation could not be found (I had called into this location earlier in the week, talked with an employee and he had reserved a truck in my name). The owner did not go over the rental agreement nor provide a walk-through on the do's and don'ts of the rental. The vehicle gas tank was not full at time of rental but I was required to fill it upon return costing me an extra $40.
KURT PNothing needs to be improve
Alan HExcellent customer service
dave eI would like to have had this item available at the location that is closest to me, 3 miles, vs. driving 55 miles to pick up and return.
norman sThis was not my original pick up location, my original location was closed for a local race and as such had no one to check out vehicles to the dozen or so people who were standing around and the truck I had reserved was given to another person forcing me to switch locations to one 25 minutes away and putting me behind schedule by over an hour.
Daniel SGreat store to work with. Friendly, on time and attentive. Highly recommend!!
Timothy RThe ability to lock the trailer on the vehicle hitch.
Peter H