Customer Reviews for Mike & Keiths Used Cars

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mike & Keiths Used Cars

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DEBORAH P.
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Improve the initial booking process. I SAT ON HOLD to order the trailer. Your locator or scheduling person scheduled our pick up over 20 miles from the area we were driving to. When we got the phone call the day before, I had already pulled a map of the area and knew that was a poor choice. SO I FIXED IT DIRECTLY. I called your agent at Mike and Keith's used cars and booked the trailer myself. He could see the original reservation in the system. I told him I would call you back and cancel that one.. THEN: SAT ON HOLD to call and cancel the first one. That guy wanted to transfer my call to a scheduler. I told him no, just cancel it. (he said it was cancelled. ) 2 hrs later, someone texts our phone and tries to tell us the one near I65@ 10 am pick up- is not good (no kidding, remember I already cancelled that one) so the text says we are NOW BOOKED IN Greenville, KY. (really? I had CANCELLED THAT RESERVATION..WHY IS THIS COMING?) To top it off, I call Mike & Keiths used cars to confirm our plan I made was fine and he says someone on corporate had removed the reservation I had made. He fixed it again and would come in early at 830am so we could get on the road (30 min early, just for us) The icing on the cake, is while we were hooking up the trailer in Summersville, KY, my husbands phone rings.. and it is greenville.. wanting to know WHERE WE WERE ! ( I had called AGAIN after that text and MADE SURE IT WAS CANCELLED) WHAT IS with you guys? The font on the contract prints too small. drop off INSTRUCTIONS should be Larger letters- if the drop off is another location. The local Koo koo in SC told my husband she would charge him to accept the trailer. He drove it home. I SAT ON HOLD AGAIN just to confirm the drop off location..so SHE WOULD ACCEPT THE TRAILER without a charge. Like she couldnt have done that THE FIRST TIME he came to drop it off..since the drop off was "undesignated." Stuff like this makes one try another company next time.

Earl F.
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Customer did not leave a comment.

Jason B.
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Customer did not leave a comment.

Paulette M.
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Customer did not leave a comment.

Chad A.
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Customer did not leave a comment.

Carolyn C.
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Customer did not leave a comment.

Larry C.
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Nothing

Gregory E.
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Perfect Customer Service and very friendly.

Derek M.
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Customer did not leave a comment.

Henry N.
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Customer did not leave a comment.

Jonathan F.
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Experience was great!

No reviews have been submitted for this location.

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