The gentleman working in the garage expected me to get my car off the tow all by myself with straps and ramps! The lady at the desk didn’t know anything of what I needed to do once I arrived!! She said to check the app! It is a very small property and not a whole lot of room to move a 20ft van with a car in tow! I left the hand cart in the back and took a picture of dash board with mileage and full gas tank!
KENNETH S
Customer Reviews for Mike Rims And Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What you should do: 1: tell the customer what box the keys are in. 2: have working locks 3: don’t have 2 hour wait times. 4: don’t make the pick up location different then where the customer reserved it. This was by far the worst customer service experience I had. Couldn’t get my uhaul out of the parking lot until 2 HOURS after I arrived due to y’all having horrendous logistics, planning, customer service, and communication.
Kurt S