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Steve G
Customer Reviews for Mikes Food Mart #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one responded on the chat feature. Being able to actually get some help would be awesome. We were completely ignored. The clerk in the store went out of her way to help us. I wish I’d gotten her name.
Randy CNothing
Micheal NDon’t send people an hour away to get a rental when it’s your fault.
Noah BThe clerk lady at this location was very confused. It was like it was her first transaction. She didn’t know where to have me park the 26 ft truck. She said that if she didn’t know how to park it and had no space for me to park it. She asked me to shuffle other trucks in the dirt lot to make space to park. I agreed to, just so I could turn the truck in. I spent 15-20 minutes sheleping trucks around this old convenience store in 100+ degrees. I parked the trucks nice and tidy in the spaces that I cleared. When I went in to get a bag of ice and finish the rental transaction she had me wait while her customer shopped for lotto tickets while I stood there for 5 minutes. I asked her if I could get this done and turn in the key, and she started correcting me and told me to wait some more. Finally I gave a piece of my mind and informed her that she has lost a customer. Then to top it off, she charged me for missing blankets and $41 dollars for fuel and $30 to put a couple gallons of fuel in. I had that fuel gauge right where it was when I took off from the pickup location. Also, uhaul changed the last 3 of my reservations at the pickup spots. These changes cost me several gallons of fuel. This is the chance to save a customer. I would like to have uhaul reconsider the additional fuel and blanket charges.
craig bMake sure that the UHaul representative is in site during business hours. Also, I did not receive all the paperwork necessary to complete the transaction, even when I asked for them.
Ryan JSo convenient, close to the house
Avitus CThe ac went out in the truck. It was also broken and dirty
Sierra WThe lady here was very helpful.
Ezekiel MIt was difficult to find a place to park.
James CAgain, people are great, website and app are problematic.
Virginia WMy bill for the rental was $292.60. When I calculated the same rental online, it was $260.00 Why the difference? Also, the van I rented, the turn signals and hazard flashers did not work.
Sammy ULady at front desk helped us so good it was in and out! Nice people too
Arnisha AVery pleased with quality of truck and service
Elaine HPoor communication has to where the drop off location would be. Then charged me for a wrong location fee. I didn't receive
melinda p