Customer Reviews for Milaca General Rental Center Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

Easy process and helpful staff.

Rating:

1.0

Don't use after hours drop off or U-Haul will accuse you of stealing their truck.

Rating:

3.0

Make sure the equipment is clean, the inside of the cargo body had dirt and mouse droppings all over.

Rating:

5.0

👍😃

Rating:

5.0

Bad tire. Had be replaced

Rating:

5.0

Just dropped off, locked up truck and made sure it was fueled and cleaned before that. Put keys in drop box outside of business. They were closed

Rating:

5.0

There is no jack on the trailer which being a female is very difficult to lift off and on the hitch and hurt my back. Would recommend welding jacks on the trailers.

Rating:

5.0

None

Rating:

5.0

Great costumer service 👍

Rating:

3.0

Over charged us and now disputing it on card

Rating:

3.0

I was very happy with the rental pickup location. Milaca General Rental is always helpful. I was not at all happy with UHaul. After visiting Milaca General Rental in person to make my reservation (less than 2 miles from my home), UHaul sent me a text indicating it was switching my pickup site to a location 20 miles away. The text indicated the original pickup site did not have the trailer I needed. That was not true. The original site had five of them. I went back to Milaca General Rental and they told me UHaul had canceled my reservation. Thankfully, Milaca General Rental made everything right.

Rating:

5.0

My brother and I rented the U-haul trailer for our first Canadian fishing trip. It turned out to be the smartest most economical way to transport all our supplies needed for the trip. Plus, once we arrived at the Canadian lodge we became the envy of the camp. The majority of the other fisherman approached us and stated that was the smartest thing they ever seen, and they will be renting a U-haul trailer on their next fishing trip to Canada!

Rating:

4.0

Pricing & late charges could be better communicated.

Rating:

4.0

Both locations we used were fine. The issue was with UHaul itself. The website is in need of a big overhaul! I rented a truck that was not available at the location I chose (and hasn’t been for years). The drop off location I chose was closed for the entire following month but I never received notice of this. It was a mess.

Rating:

5.0

Agent was very professional, and helpful throughout my trailer rental process

Rating:

5.0

I dropped off equipment on Sunday. 24 hr drop off location. Lot was very clean and maintained. Easy to find area for where equipment goes.

Rating:

3.0

The sales guy in Mancato was very nice. The only issue we had was with the pull behind. We had a flat pretty early in the trip and luckily had the insurance so it didn't cost 888$ to have assistance. When we got to our destination we noticed another tire was minutes away from rupturing. Would have been nice if the locations kept an eye on tires. Two of the four needed replacing and we could have had a major blowout and accident.

Rating:

4.0

The truck sounded like it was going to fall apart when you started to accelerate. Once you were going it was better, but when you let off the brake and first would accelerate it was very noisy.

Rating:

4.0

Dropped off & took pictures, easy location for U-Haul drop box

Rating:

5.0

This location and my time with them was excellent. However, the process of making the reservation with U-Haul as a whole, was awful. I spoke with a very rude “manager” for the Minnesota area I am in and was incredibly disappointed and dissatisfied. So, Milaca U-Haul location was wonderful in every way. U-Haul as a corporation was incredibly difficult.

Rating:

2.0

That you make it closer to get a U-Haul and you don't overcharge somebody for something they didn't have and overcharge them for when they bring it back and say that they have to pay all this extra money all the time when they're already stressed out with moving and then they have to go out of their way yet another hour to pick it up in an hour to bring it back that's ridiculous moving isn't supposed to be that stressful and then with the u-haul being more stressful that's not good

Rating:

5.0

easy drop off and attention to detail

Rating:

5.0

Customer service was outstanding! Very professional and friendly. Thank you!

Rating:

4.0

When I went in the first time, I was told the price for a 10ft. But they didn't tell me that the 10 ft wasn't available so I had to rent the 20ft. Then when I tried to extend online it wouldn't let me so I went to the store (more miles) and asked to extend and about the 10 ft sitting in the parking lot. He concluded my rental and then told me the 10 ft wasn't available again and then wrote up a new contract so I was charged 1.29 for miles. When I turned in my truck and asked why this occurred, he fixed the miles to .99 cents but then put a cc charge that wasn't discussed nor is it on my first receipt. I feel duped.

Rating:

5.0

Very helpful and pleasant. Figured out the incorrect mileage problem created on pick up location side.

Rating:

5.0

Excellent service !!

Rating:

3.0

Lot was a complete mud pit

Rating:

2.0

Have them take the no mask allowed sign down and have the personnel cover their concealed carry weapons. Make sure the mileage matches the odometer reading. Have them answer the phone when you call.

Rating:

2.0

how can I take pictures of the gas and mileage when your after hour dropped off app is not even working. And charged me $20 extra on my credit card with out my permission. I feel like you are taking advantage of your good customer like me cuz I suppose to dropped off at 9am on the 24th of September, instead I dropped off at 5:30 pm on the 23rd the night before, And still being charged $20 for it because of the your App.

Rating:

5.0

Easy quick pick up and nice to drop off after hours. Very helpful friendly staff!

Rating:

3.0

Again, did drop off after hours, so no input can be giving on location or personnel, however leaving the truck was easy enough.

Rating:

2.0

I was confused with the defiance with the mask mandate. The staff was coughing and sniffling and not eating masks, signage outside stating not masks are allowed inside the facility.

Rating:

1.0

Will never use you and will let all know the poor service and billing I received. I returned the truck 2 hours early and dealer was closed I tried to get website to acknowledge return but internet service would not allow. This is 100 miles from my home while moving my mom into the nursing home. Then you charge me an extra 20$ on my bill. Totally unacceptable I will never consider using u again unless this charge is removed. Also I will contact the BBB Jim Struffert

Rating:

1.0

Charged me for an after hours fee after I was told to just drop the keys in it box outside

Rating:

5.0

Came out to meet us when we drove in!

Rating:

5.0

3 people were working together so everything went smooth. I was amazed it cost what it said would online. No hidden cost. Hooked trailer up for me.

Rating:

3.0

The first car dolly had a driver side tail light out. They traded out another car dolly that had working lights. Cannot get at the light bulbs because they are riveted shut. Otherwise, they were helpful.

Rating:

5.0

This team was great. Friendly, courteous, helpful and knowledgeable. I appreciated their help. Thank you!

Rating:

5.0

they unhitched the trailer, personal were very nice to work with

Rating:

5.0

The service was great! The process was super easy/cinvenient! VERY WELL WORTH IT!

Rating:

5.0

Always awesome renting from these guys.

Rating:

5.0

My experience with living breathing human beings here was excellent. My interaction with Uhaul's internet/web experience was ABISMAL! I will only deal with Uhaul via face-to-face reservations, pickups, and drop offs...IF I ever am forced to waste my time with Uhaul in the future.

Rating:

1.0

Rental trailer was to be returned by 6pm at this location. There was nobody there to assure me all was good. Then I get a surprise additional $20 charge for after hours service! IT WAS RETURNED ON TIME AND NOBODY WAS EVEN THERE! How can there be an after hours service charge?!!!

Rating:

3.0

after hours drop off was convenient

Rating:

4.0

I was charged a remote location fee, which I did not understand for $20, that I confirmed before the trip as a drop off. I like to have a plan. I was charged a cleaning fee of $20, when I swept out the vehicle myself. At the end there was some dirt that could not be removed, because of the grooves in the floor. I did not have a vacuum, but I swept as much as I could. All trash and twine was pick up and the floor was swept. My extra charge was $15 for sweeping and $20 for ???? $35 all together? The truck ran well and it completed the job. I should not have been charged the $35 additional. Tom Bunz

Rating:

3.0

Hook-up the hitch the correct way on a low riding vehicle, (turning the ball on the hitch the opposite way).

Rating:

5.0

Milaca rental went above and beyond for me. Mt rental was supposed to be picked up in Princeton but uhaul couldn't provide the trick promised so I had to go to Milaca. I was compensated with extra miles though so it worked out

Rating:

3.0

Find a way to get the rental sent to the actual pick-up place that was requested instead of 30 miles away. NOT very convenient. And be considerate of the fact if it's not a local move to give them a truck with at least cruise control!

Rating:

5.0

Drop off was effortless. Guy working didn't offer a hi, or how may I help you, so I had to ask if he worked there.

Rating:

1.0

Always upcharging for anything they can. Had to go to uhaul for getting charged extra for dropping a rental off early. Hillbillies....

Rating:

5.0

Great service and friendly people

Rating:

5.0

Great service!

Rating:

5.0

No problems here, but I was charged excess mileage and did not go anywhere but Alexandria to pick up vehicle, Glenwood, which was my original pick up point, to Milaca the destination, I was told I was to be given additional miles caused by pick up. With all the BS I went through I just will write off the charge and put the whole thing behind me. If there is an alternative in the future, I will use it. Will I tell others. You bet if asked.

Rating:

1.0

This location charged me a cleaning fee for a trailer that was returned in the condition that it was on upon pickup, and this was after U-Haul was unable to honor my reservation for a 20 ft truck. Poor form all around, U-Haul.

Rating:

5.0

Keep being great, better service then many uhaul locations I have utilized!