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SHARON M
Customer Reviews for Milentz Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When asked if I was going to get any kind of refund for dropping it off at a different location or because of my tire trouble was told that I was probably going to get charged an extra day because I was late dropping it off horrible experience
Amy BDropped off after hours
Bryan BAll good
James KSafety chain hooks not big enough ! Tie down strap needs replaced ! License plate not readable ! Muddy location
Tryson Beverything was great...
kathy pEasy and fast
Thomas PRude over the phone and lied about why they charged us extra
Cierra GBest uhaul rental in Liberty tx
John SExcellent customer service
Muhammad KI have rented here several times. Excellent customer service. Very easy site to pick up and drop off.
Mark BNot a thing. Great service!
Kay AFriendly and helpful service.
Pat HNice staff and clean equipment. Could use a bigger selection.
Steven NMilentz was nothing but professional; my frustration was I reserved a truck in Dayton at 308 N Winfree for 9:00 am. On arrival, I was told that she could not find my reservation. The owner said He did see the reservation but the clerk said she could not rent the truck onsite. She gave me a number to call that found a smaller truck in Liberty at Milentz. (The smaller truck was a blessing in hindsight), My only comment is if we reserve at a location, We should be accommodated or credited for the mileage that is out of our way. Thank You for your time.
Cassandra GThe young lady was nice and professional. The truck was in great shape. Really great experience all the way through.
ALLAN HNot a thing! Staff was amazing. She took the time to explain things to me, answered all my questions and was very personable. I'd recommend this location anytime.
Donna RDo more frequent maintenance checks on the trucks. The truck that I rented was in bad shape. The truck had a bad vibration in the steering and I had to pull over several times due to the engine over heating. Very unsafe.
Carmen CNothing
Stuart BBetter access
Stuart BEverything went perfect. Great customer service, and perfect equipment.
Brodrick LNa
Robert CAlways a satisfying experience with this dealer!
MELVIN Cpeople were excellent to deal with. Great rental experience. Thank you!
HARDIN BI could not be happier with my rental experience. The equipment was great and this location is super friendly and helpful.
JOHN WThe mobile pick up is very hard to navigate. I had to call customer service when picking up and dropping off because the app wouldn't let me check in or return through the app.
Leah LNo room for improvement, staff was very nice and trailer was easy to access. Thank you for great service. I would definitely recommend this location to a friend.
Steven nTold the lady only one way. I had to drop off 40 mins out of my way
Dustin WMade me hook the trailer myself ..
nasim jEmployees were not present during drop off but parking lot was clean and we'll kept.
ARTHUR BWonderful doing business with
Sloane MSome GPS routing and location directions could be updated.
FREDERICK WMaybe get a different attendant in Port Lavaca?
Leo AThe uhaul leaked water inside the upper storage area and we had several boxes of my son’s stuff (books, art supplies, etc.) ruined.
Jessica HHave someone to help pick up the tongue of the trailer. It is pretty heavy.
Jay HThe App needs to be updated to make things easier.
Keith JRight turn signal/marker was out
Christopher KFabulous customer service - very friendly and professional staff !
pamala tJust keep doing the same things it was my first time and my experience was great!
monica JNone
robert wWe got to livery Texas at around 11:00 am called the drop off center and no one answered called u hauls number. And they wanted us to drop off the car dolly about 50 miles away from liberty Texas they finally call me and said that I could drop it off in liberty and just leave it at the yard with all the rest and to take pictures
Alonso GNo one employed there that's able to disconnect and accept trailer. Was sent to another location with zero follow up.
JOHN SI always use the app to check out/in my truck....always seem to be issues....always have to log in 2 times. Also I rent a minimum of 2 times per month.....you would think that my secondary # & person to verify, which is the same every time, would stand for every rental unless I change it.....not the case....sometime you call them & other times you do not....particularly annoying when it holds me up when renting a truck early mornings when most people are still sleeping.....also with smart phones these days an unknown number doesn’t even register on most phones....a message was left for one of my references to call back & when she did as directed was left on hold for OVER 30 minutes until she proceeded to hang up. Can’t you come up with a system for frequent renters & have their contacts on file & verified.....this would be a huge hep!!
Christine SHad to call uhaul for help getting into the vehicle supposed to be an easy no contact pickup
KAREN G