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Thomas G.
Customer Reviews for Miles Motorsports and Complete Car Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman at the desk was super nice . She made it smooth sailing.
Sandra R.Friendly and fast service. Keep up the great work.
Soren H.Shelley was super. Made the whole experience very easy and efficient!!
Joanna K.Have weekend operations hours.
JOE H.Super friendly and helpful staff. Great experience from booking, to pickup and drop-off. Definitely rent here!
SUE B.Dropped off the truck before they were open, made contact with owner via cell phone where he gave me instructions. About the truck: after driving 2505 miles, i would NOT recommend this truck for an extended trip. There is very little power, especially any incline, and pulling an auto transport we averaged 5-7 mpg. The cab is very noisy with engine/transmission sound, The front end was so badly out of alignment (towed out) that the tires began to show excessive wear on the inside. I've rented UHaul trucks for four long trips, this one was the shortest, the longest was 4200 one way to Alaska, and that was the 15' with auto transport, so I have something to compare this truck to.
Robert C.My Uhaul experience was a rough start. Via my cellphone. Once entering Miles Motorsports, the kind woman there took the transaction under her wing and made it work. With some fanagaling with uhaul employees. It worked and I hope uhaul does well with Miles Motorsports! Because I know I'm going to them immediately with my next Uhaul need!
RONALD G.BE AS GOOD AS YOU ARE GOING FORWEARD
Geoffrey H.99% of the staff are great, helpful and a pleasure to talk to. Though one staff member could be more pleasant. I know people have bad days and it can reflect in their interactions and I like to give the benefit of the doubt.
Philip V.No improvement needed for this location. Everyone was pleasant, and I got a cup of coffee while they finished the paperwork
Brent H.Good rate
Christopher P.When I picked up the truck it had 3/4 tank of gas, NOT full. It was frozen to the ground and took us 20 minutes to get it out of the parking lot. I also noticed it had a check engine light on all the time I used it.
James T.Perfect service
Robert G.i drove about 23 miles and had to put in 25$ worth of gas almost 6 gallons this is not right, i use to rent trucks that gas was not full on departure any thing you can do to get 15$ back??
MICHAEL A.At Miles Motorsports and Complete car care, everything was perfect. The office staff were patient, polite and made sure we had everything we needed. The truck was clean and well taken care of. They had the coffee on and a comfortable waiting area to enjoy it.
Brent H.Thanks for the service
diana C.Improve your phone systems and waiting times...
BONNIE F.Sweep the hay and manure out of the trailer ahead of time.
Kenneth H.Nice 9' trailer. Well maintained. Friendly staff.
Marvin M.It a new business, but the couple doing great there... Check them out, they are really neat...
BONNIE F.They did an excellent job. It was a joy to drive a brand new truck. The only thing I would change is leaving without knowing the final cost. It was emailed to me quickly but being told I was all set to go without knowing the final cost was a little unsettling. Other than that, they dd an excellent job.
Nancy K.Nothing at this location. Very friendly and helpful service. The rental truck was clean, full of fuel and ready to go when I got there. They went above and beyond to accommodate my situation. I have used this location for my personal use and business.
Brent H.The customer service very poor. Both representatives were rude, and in a hurry. The way they spoke to us and the tone they used was unprofessional and offensive.
MATTHEW N.The attendant I dealt with was rude, dismissive, and acted like she would rather be anywhere but doing her job. She is in need of a remedial course in customer service.
James T.Nice people, very helpful. Would pick up or drop off at this location again.
Robert C.Friendly staff and great service
A ROBERT R.Easy drop off experience
Jessica L.I have used Miles Motorsports and Complete Car Care LLC for renting UHaul trailes a few times and they are always great and courteous. A real asset to UHaul and convenient for me. Thanks, Soren Hansen
Soren H.The U-Haul remote check-in system malfunctioned with NO HELP from U-Haul! The owner of Miles Motorsports took my call after hours and arranged to check me in himself. U-Haul lets me rate the people who work for them, but not the company itself, even when it's the fault of the company's systems
Norma J.Newer trucks.
ARTHUR J.Rude not real friendy
Lynn W.Very friendly service. Everything was perfect
Michael R.We brought back the gas over what we received the truck with and we were given a hard time and had to contest the charge. It was a waste of time and very silly as we clearly with photo proof gave the truck back with even slightly more gas than we received. And then when we had a flat tire the company charged us for an extra day as we delivered the truck late, a ridiculous and stressful uhaul experience. Uhaul didn't even bother to contact us and I had to contest the charge through my bank and then they just refunded the excess with no comment or contact.
Craig S.Lovely and helpful employee!
MICHAELSORUM R.Have someone there to help hook up.
JOHN H.Helen was the agent that rented us the pickup truck. She was extremely helpful, friendly and professional. Thank you Helen.
William H.N/A
Philip W.They came through in a pinch when another location wasn't able to fulfill my reservation. Awesome
KEVIN O.Polite and efficient staff and van was clean, and well maintained!
William H.I find no need for improvement, professional, clean, and helpful friendly service, very clean vehicles well maintained and running nicely.
POLLYANNA P.They have a good system for returns and made the drop off quick and easy.
Eric V.I returned the truck after hours so I didn't meet any people, but I'm sure they would have been nice. The location had great signage and it was very clear what I was supposed to do to return the truck. Great experience! Thank you.
JENNIFER B.Helpful
JON C.I went inside to drop key. I didn't see a key drop box like the website said.
Caitlin W.Couldn't be better.
STEVEN M.Very good experience. Thank you.
JOSEPH P.