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ISABELLE D.
Customer Reviews for Milford BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely helpful staff and close to home. I would rent here again without hesitation.
MELODY C.Very professional thank you very much
Rocky W.Was completely overpriced - was not disclosed the cost.
Karen W.The people made it perfect in every way!
JOHN S.Service was excellent
PAMELA T.Chuck was very friendly and helpful A+
BOBBI S.all good
DANNY N.Gentleman working the front desk was polite and professional. The entire process was quick and easy.
Mark P.Nothing it was awesome
BRANDON V.Best experience ever, friendly and very knowledgeable. 5 STARS
MICHAEL G.Everything was great. Helped us with everything we needed. They were Kind, friendly and fast. We were out the door and on our way in no time. Thank you.
SHERRY H.Trailer had no way to tie anything down. Inside was dirty. If I would have opened the trailer up I would not have taken it. Got to my destination 2 hours away and could not use it.had to call son in law to bring his truck. So two trucks and $100.00 worth of fuel later I got my job finished. Not to mention time and agrivation.
MARK T.Easy to rent Friendly and professional. Explained the process for renting and returning uhaul; plus, thoroughly answered my questions. Would definitely use again
ROGER H.Helpful and courteous
Robert M.This manager of the BP station was not wanting us to drop the Trailer off because he was alone at his gas station and he made us wait a long time to help us. I don't feel he is committed to assist UHaul patrons. I WILL NEVER go there AGAIN!!!
Michelle H.Person at this loation was too busy to check me in. I parked and unhooked the trailer myself. No one bothered to inspect the equipment that I returned or give me a receipt.
JOHN M.I asked the clerk where to park, they pointed to 2 rows of cars and said I could park there. They later TOWED MY CAR!! I went back and they were argumentative and told me, they didn't tell me to park where I parked. And asked why I didn't park where the other cars did??!! Essentially blaming me. I contacted uhaul the next morning and they gave me the number for the Area Manager that morning so I called him. He seemed upset that I was calling him. He said he would investigate with the shop and get back with me. He later got back to me and said it was between me and the gas station, and UHaul didn't tow my car. So when I went to try to work it out with the gas station, I got nowhere. No apology, no reimbursement, nothing. They said they called the police to try to contact the owner... I received no missed calls at all and had my phone with me all day. The operator said he talked to the area manager and he was upset that the gas station owner gave me his number, even though he didn't. I called UHaul customer service and opened a claim, and I received no call back. I called back a week later to find out that the claim had been closed by the Area Manager stating UHaul didn't have anything to do with towing my car. Here I am a week after that, still awaiting a call from someone above the Area Manager. Summary- I'm out $250 for a tow because an agent of Uhaul told me to park somewhere and then towed my car later. Opened a claim and it was closed and I was not notified. Called again and am still awaiting a reply a week later. I just want the $250 back.
Daniel T.I will ALWAYS go to this location for ALL my UHaul needs. The gentleman who owns this location went above and beyond to meet my needs. He knew where I was going and the route I was taking and he tried to get me a car hauler on my route. even though it did not work out (not getting the car hauler was not a show stopper). I was soo appreciative for all of his help.
Lori S.Wear masks!
Charles L.Everything went good. The app did not cooperate but the gentleman inside the store was able to help. It was quick in and quick out.
Brian E.Truck was dirty in the cargo area none of the lights in the cargo area word dropped and broke my TV because there is no lights back there so I couldn't see what I was doing I have very little light source from my cell phone steering was out of whack as well on the truck
Donald B.Owners are fantastic. Second time we've used them.
Terri R.Update lock box location description
Aaron R.My pickup location was changed causing me to drive additional miles. The allowable miles were adjusted a little, but I went over by 3 miles and was charged an additional small fee at drop-off. For an additional 3 miles and uhaul changing the location, it seems they could gave waived the fee.
Mary O.We thought we were renting from Old Milford location and must have made a mistake. Employees did NOT have on masks and we thought rate was $19.95 and it turned out to be $89.95 or some such, plus other expenses. Would not recommend this location to anyone. A total disappointment.
Mark E.Staff was excellent!
stacy R.The experience was FANTASTIC and Chuck was the reason things went smoothly. Thanks!,
JANETTE F.Very friendly and professional. Was in and out in 5 minutes
steven C.Very friendly an efficient location
Richard R.Reported damage to truck and it needed service, said it was ok. Called customer service two days in a row and had to be online waiting over 2 hrs??! Spoke to Linda then a Martha no record of conversation from first report on my account had to repeat myself!! Not overly happy with results, every time pushed off onto someone else and still no fixing the problem!!?? Don't expect any feed back from this either. No sure if I want to rent this weekend again..!!??
Maria L.I think he over charged me!
Tammy B.In and out in 10 minutes. Friendly and thorough.
CHRISTOPHER C.I had it 2hours went 30 miles round trip,charged me 54.00. Way to expensve. No paper work when i purchased it. Plus gas
LINDA C.Great service Great experience!
STEPHEN K.Friendly nice helpful staff. We reserved online, but did have to call on phone with questions. In person pick up and drop off. Everything was fine and went well. Only thing is that some basic mechanic work should be done. Truck ran but something was going on with the transmission from the time we got it to when we dropped it off. We weren't sure if we were going to make it back. Tuck was clean and everything extra (dolly, pads, ect) was on the truck when we got there so it only took maybe 5 minutes at pick up and then we were on the road. Drop off was the same. I would use this location again.
STEPHANIE F.Nothing I can think of, Chuck was very good and was on top of everything.
MARTIN B.Chuck was wonderful & very helpful. He assisted me find the correct components for my truck's trailer hitch so that I could return the trailer.
PAMELA A.Easy to find location. Fast and efficient check out and return. Friendly service. I highly recommend.
Tony A.Equipment was clean however the check engine light was on in the truck. The gentleman was very nice. I have no issue with the location I ended up having to pick up from. The issue I do have is the fact that my reservation had to be changed days after I made it and ended up costing me $30 more in mileage than I wanted to spend. Im not very pleased with that.
Deirdre P.Everything went very, very smoothly. I cannot think of anything you can do to improve.
Jolene E.Excellent service.very friendly employee
Brian H.Fast and efficient. Easy check out, easy check in
Aaron B.very friendly and knowledgable in detail accommendating thanks
Letitia B.very convenient and clean truck
Joseph D.Definitely should be more clear on drop off location before the reservation is made. When starting a quote the drop off destination is optional but leads to forcing you to drop off at the same location without any other option also forcing you to pay more for the mileage back.
Laura G.Staff EXTREMELY friendly and helpful. Would go out of my way to rent from here again.
Scott D.The -Uhaul in Milford is at a BP gas station. It was filthy. There was one clerk - who ran the gas station and processed the U-haul transactions. After waiting 20 minutes I asked if I could go hook up the car hauler. The clerk said "OK." The vehicle line was also filthy - there were two dead birds out laying among the vehicles. (I took pictures if you want to see them). I returned in 15 minutes and waited another 20 minutes. At this point I'd been there 55 minutes and told the clerk I was facing a 6 hour drive yet... I asked if I could just go without any paperwork. He called someone else and they let me leave without the paperwork. The agent I made the reservation through was great - all the folks I worked with were great - except the clerk at the Milford U-haul. He seemed like a nice guy - but he couldn't make the computer work. He kept a photo copy of my driver's license on what could have been his personal phone... Maybe that's policy, maybe not. Absolutely unacceptable that anyone should have to wait for a full hour... especially in a dirty gas station...especially in a time and era when you don't want a lot of exposure to other people due to the pandemic of COVID 19. Maybe there was a system glitch - or maybe he was incompetent. I hope I never need another car hauler from that part of the world.
MICHAEL B.