Customer Reviews for Milford BP
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Milford BP
Kevin T. on
The service provided by personnel was excellent and above and beyond expectations. Thank you Chuck and all. Kevin T.
Darrell T. on
The process worked perfectly so no improvement needed.
Jennifer M. on
Though I have rented UHaul vehicles many times in the past, this was the first time I rented one from Milford BP & this experience was the by far the best. It was a pleasure doing business with the professional, courteous, helpful & friendly rental agents. The truck was very clean & well-maintained. I would highly recommend this UHaul rental location
Dannie L. on
I really like working with the gentleman that manages the U-Haul is a hard-working guy
Eli S. on
Inside of the cab was all sticky where someone spilled a pop and it was all over the dash and in the cup holders. Other than that everything was fine.
Chris T. on
24/7 truck share pickup process was poorly executed. Most portions could have been completed at reservation time (mugshot, DL, contacts, oh hey you might need your passport — WTF??!) instead of in the parking lot of a gas station. Alternate contact process wasn’t clear as neither my wife nor I knew you’d be calling her so she ignored the call her iPhone marked as “possible spam.†A simple note that you would be calling would have gone a LONG way!
Donald C. on
Nothing - The whole process went as expected and the agent I dealt with was very helpful and friendly.
Noah B. on
Reserved a trailer with a ramp, got one with a tailgate. Made moving much more difficult that it could have been.
Shawn D. on
Very friendly and polite.
Keith K. on
We love this location. The gentleman that we deal with is always very nice. Unfortunately the vehicle transport we rented had some rust issues with the tie down ratchet.
Monica H. on
The only complaint I had was I was told to bring the truck back with a full tank because I was starting with a full tank. It did not have a full tank when I got it, close but not full.
Ralph F. on
Rental agent was helpful & personable, a real pleasure to do business with.
Thomas L. on
Dolly lights were intermittent. They worked when I picked it up, but when driving would start and stop working. Left fender had a wire with an obvious break. when you moved the wire, lights went on and off. Could not find an obvious break, but moving the wire made the lights go on and off.
Josh E. on
Very Convenient location and great service. Will return to this location for my rental needs!
Dennis H. on
The tire was low on the driver side Rear axle, I only noticed it when I was unloading my car off of the auto transport.
JIM C. on
Lower your mileage price. Seems $.79/mile is a bit rich.
Mark W. on
The pick up of the truck was so easy. The store attendant was incredibly thorough, friendly and a pleasure to work with.
Virginia W. on
The location and pick up/return was wonderful, but dealing with uhaul in the week leading up to my reservation was really disappointing. My reservation changed so many times. 5 different trucks, 4 different locations, the last happening 30 minutes before or scheduled pickup. The folks at customer service worked hard to find me a truck each time the reservation had to change on uhaul's end, and I appreciate their professionalism. We ended up with a very small truck (10' vs the 17' originally reserved) which meant we had to make multiple trips across the city, also using 5 passenger vehicles for boxes. That was a lot of unexpected gas, mileage, and time moving in the unbearable heat. One of our earliest reservation changes was due to a truck waiting on maintenance. A truck shouldn't be waiting on maitenance on the busiest weekend of the month for your company. That's a result of poor planning. I've used Uhaul many times in the past and never had to deal with the ridiculous circus like I've had in the past week.
dell T. on
When I make a reservation for a Saturday morning pick up, before I travel there make sure they are open, the place I was sent to was only open on wednesday from 10 to 2, 4 hrs a week, sent me to another location 25 minutes away, had to wait 20 minutes for the man to show up and start paperwork, not worth the hassle for a $10.00 discount, does not cover my cost of diesel. 00
David N. on
They claimed the trailer I rented was large enough to hold a pickup truck. It wasn’t, and when I took it back they still charged me.
ELAINE S. on
I was referred to this location over the phone, but when I tried to check the uhaul reservation website for the address, the site was not responding. I only found one uhaul location nearby with a Google search, but it was the wrong one and not open at my scheduled time. While I was waiting for that location to open, the manager at the site I was scheduled for called me to check if I was coming and I was able to get there before my reservation expired. I would like to see a more responsive website, but really appreciate the manager's initiative in calling me.
Keith K. on
The people was very nice and hooked up the trailer when picked up and disconnected when returned. I will go back to this location.
Angela C. on
It seemed to be just a gas station and The U-Haul employees only come by appointment which isn’t convenient
Tom R. on
This was my first time using the reservation and rental process on my mobile phone, and the representative was very helpful in making sure I understood the details.