Customer Reviews for Milford BP
(U-Haul Neighborhood Dealer)

289 reviews

1144 SR 131   Milford, OH 45150

(513) 334-4147

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 6/30/2022: Closed
  • 10/10/2022: Closed

Services at this Location:

Contact Us

(513) 334-4147

1144 SR 131
Milford, OH 45150

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
Special Operating Hours
  • 6/30/2022: Closed
  • 10/10/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Got charged for all the miles EVEN trying to find air for the left rear tire. Dash notice low tire. Too expensive to go with uhaul anymore. I'll get a home depot truck next time. No mileage charge.

David C. 
Rating:
5.0

Very nice to work with.

Martin F. 
Rating:
5.0

I have nothing but good to say about the location, but the self pick-up by app needs improving. Was very hard to figure out and had to go inside to get assistance,

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Antonia R. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

There were three of us that showed up for a truck, one with no reservation, but all of us were treated well and it was not a long wait. Staff was VERY helpful and informative.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Great people, friendly and well organized. Truck was clean and very nice! Great experience. Great Job!

robert S. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
3.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

it was perfect!

KATHY D. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

Herbert D. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

The truck wasn't clean when we picked it up, there were cigarette ashes in the door handle, pistachio shells and curly fries on the floor. The light in the back of the truck doesn't work and a metal plate that's screwed in the floor of the back of the truck is missing screws and our furniture kept getting snagged on it and we kept tripping over it.

MONICA H. 
Rating:
3.0

No receipt...was given nothing but excuses

Perry H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

NEIL W. 
Rating:
5.0

Friendly staff!

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

brian P. 
Rating:
4.0

Expensive.

Johanna L. 
Rating:
5.0

Great place to rent a truck! It's convenient & the owner is friendly & very fast. Will definitely use this location again.

Nicholas B. 
Rating:
5.0

Customer service was great.

Rick C. 
Rating:
3.0

Quick, simple, all electronic process. Helpful attendant. Easy in an out location.

Lori V. 
Rating:
4.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

Their friendly customer service was fantastic. I arrived a bit early to pick up my truck rental and the sweet young woman at the counter quickly got me on the road. Upon returning the truck, the the check-in was easy, the gentleman was very helpful and kind. I will definitely rent from this location again whenever I need to rent a truck.

Lois S. 
Rating:
5.0

Everything was just as I hoped. Thank you!! Great service !

Robert G. 
Rating:
4.0

Great customer service. Easy transaction.

Jonathan H. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

The man running the BP was very kind and professional. He helped me get all set up in the snow and helped me get unhooked and parked when done. He was quick and efficient. I will be going here again next time I move for sure.

ROGER J. 
Rating:
1.0

Trailer got issue on left light when i receive and they said i cannot exchange the trailer but only return then get a new contract. Hu?

GIN A. 
Rating:
5.0

Very friendly and professional

Cecil H. 
Rating:
5.0

Do NOT rent or return uhaul using the phone app....it's terrible....it is faster to rent from people....I had to call uhaul both times and was one the phone for almost an hour each time. The lock box for the keys was frozen..., it would accept the picture taken for the odometer and fuel meter...and was on hold for 30 minutes....terrible experience

Roel C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

U-Haul did not have dolly in truck like previous Uhauls I have rented. Attendant inside BP was very friendly and helpful.

KYLE L. 
Rating:
5.0

Owner of the BP was excellent and helpful

Stephen R. 
Rating:
5.0

We have used this U-Haul location several times, they are always our first and only choice. Great customer service, always reliable. They do a great job from start to finish. Thanks!

RICHARD S. 
Rating:
1.0

Customers treated poorly at the end of experience, the beginning is somewhat pleasurable. Until the man charges you $30(6 gallons of gas) when he clearly knows hes a scammer. I'm not the only one that has happened to. BEWARE!

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET P. 
Rating:
5.0

I'll use this location again. They were great!

AMY A. 
Rating:
5.0

Great Service!!!

DUANE L. 
Rating:
5.0

Nothing

KURT B. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
3.0

Should be able to produce receipt upon request.

john A. 
Rating:
5.0

Nothing

TERRY S. 
Rating:
5.0

Great service. Quickly hooked us up and got us on our way. Return was even quicker and totally hassle free. I highly recommend. Love the Sunday hours.

GREGORY W. 
Rating:
3.0

The experience at the physical location was really good and the lady at BP was super helpful. The digital experience sucked. There were way too many steps and I kept having to re-enter information I already provided. The performance was slow screen to screen and it got stuck on the payment page. The person on the online chat kept telling me to ‘refresh my screen' but I was on the Mobile app. I couldn't refresh. I ended up having to reboot my phone to make progress. Everything was fine once I had the truck but I spent 40 minutes at the pickup location when I reserved the truck weeks earlier.

Anderson M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Nice people! Took good care of us.

KENNETH W. 
Rating:
5.0

I requested a pick up truck. The $19.99 one. They put me in a box truck that was $29.99 per day. The pick up truck was there and available.

KARLA S. 
Rating:
5.0

Great service at both pickup and delivery. Thanks for being open late when I returned at 9:30 pm.

Rex G. 
Rating:
5.0

Great place

Sheena E. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

My overall problem with the rental is that the mileage is OUT OF CONTROL!!!! I will try my best to avoid needing a uhaul in the future until the get a grip on the mileage cost !!! I was just running back and forth local to the pick up and drop off facility so I could keep mileage down and it cost more than the flipping truck !!!!!!! Very aggravating to sum it up and will try and make different arrangements next time to avoid this frustrating situation!!

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
4.0

Customer did not leave a comment.

ROSA M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Great Job. No wasted time. Use them everytime I need a trailer or equipment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DUANE L. 
Rating:
5.0

The guy running this location is super friendly and helpful!

CLAYTON M. 
Rating:
5.0

Really nice truck

George A. 
Rating:
5.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

The dealer did a very good job of taking care of me. The eight hour rental was too tight of a time frame for me, so went with 24 hour rental. I did make it back in 10 hours, so I would suggest a 12 hour window as another option.

ROBERT W. 
Rating:
5.0

The gentleman who managed our rental was very friendly and helpful.

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

No issues at all. Great people to work with.

eric G. 
Rating:
5.0

Would be nice if the person renting the U-Hauls would be present instead of having to wait for him to arrive on each pick-up and drop-off..

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TY S. 
Rating:
5.0

Customer did not leave a comment.

TERRY U. 
Rating:
5.0

Uhaul needs to update to v-nose trailers.

BRUCE G. 
Rating:
3.0

The running lights on the trailer we're not working. It was the only covered 6 x 12 trailer available on my side of town. I had no choice but to use it. When we were returning on our trip to Louisville Kentucky when it got dark out I had to use my emergency flashers since the running lights were not working. Not a big deal and everything worked out but the trailer certainly looked like it had been rode hard and put up wet a few too many times.

DAVID P. 
Rating:
5.0

Excellent. Very friendly. Very accommodating.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Worker was 30 minutes late and was not helpful when he finally showed up.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

The staff was very professional and helpful.

BARBARA D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Chuck was very kind and helpful. Thank you!

SALLY M. 
Rating:
5.0

Great experience

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Great overall experience

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

Dawn R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW JAMES H. 
Rating:
5.0

Clean the cabs, the back was much cleaner than front.

SUE M. 
Rating:
5.0

Great customer service. Better than the Milford company store.

GEORGE B. 
No reviews have been submitted for this location.

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