Customer Reviews for Milford BP
(U-Haul Neighborhood Dealer)

186 reviews

1144 SR 131   Milford, OH 45150

(513) 334-4147

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(513) 334-4147

1144 SR 131
Milford, OH 45150

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very nice and helpful, I will recommend them to everyone. Thanks again, sincerely Norma Miracle

NORMA M. 
Rating:
5.0

Very happy with all of our rentals and treated very well. Look forward to dealing with you in the future for a long time.

DONNA C. 
Rating:
3.0

this site is just a gas station and the operator was of minimal help

DAVIDPAUL W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

CHAITANYA P. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT F. 
Rating:
4.0

Friendly and professional.

DANIEL M. 
Rating:
5.0

Chuck was very helpful and very nice to deal with. Would recommend to anyone needing a rental.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

ERIN K. 
Rating:
5.0

Outstanding! Worked with me on a last minute schedule during a holiday weekend. I also needed the truck longer than expected. Called them, they said no problem.

DENISE M. 
Rating:
4.0

Customer did not leave a comment.

SANDY C. 
Rating:
4.0

Customer did not leave a comment.

NEIL W. 
Rating:
5.0

The right rear wheel on the dolly needed air. We loaded the car and stopped at a local tire dealer to inflate. No problem at all. Excellent rental experience

MICHAEL DUANE S. 
Rating:
5.0

Nice job thank you.

DANIEL S. 
Rating:
5.0

Excellent service. I made a mistake online with dates fo pickup and this location fixed it so no delay in pickup. Return was very easy also as they did everything very quickly. I recommend this site for fast and friendly service with extended hours of operation than other sites.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
4.0

Make sure the battery is in good condition. It was 90 degrees. We loaded the truck and got in anxious for air conditioning. The truck would not start. Dead battery. We called the roadside assistance number. Kept getting message go to uhaul.com/help for faster service. Sat on hold about 20 minutes until someone finally answered. Same thing happened after unloading the truck.

TERESA B. 
Rating:
5.0

was a great experience, was very friendly and quick, will be back if ever needed again. thanks

PATRICK C. 
Rating:
5.0

I can't believe that you guys have such little hooks on your safety chains - I've never seen such small hooks. I had to drive to Home Depot to get a turnbuckle so I could hook your chain to my hitch. Extremely frustrating and very time-consuming. I have to wonder if other rental companies present such difficulties

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Extremely helpful staff and close to home. I would rent here again without hesitation.

MELODY C. 
Rating:
5.0

Very professional thank you very much

Rocky W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
2.0

Was completely overpriced - was not disclosed the cost.

Karen W. 
Rating:
5.0

The people made it perfect in every way!

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Service was excellent

PAMELA T. 
Rating:
1.0

Customer did not leave a comment.

kevin C. 
Rating:
4.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Chuck was very friendly and helpful A+

BOBBI S. 
Rating:
5.0

all good

DANNY N. 
Rating:
5.0

Gentleman working the front desk was polite and professional. The entire process was quick and easy.

Mark P. 
Rating:
5.0

Nothing it was awesome

BRANDON V. 
Rating:
5.0

Best experience ever, friendly and very knowledgeable. 5 STARS

MICHAEL G. 
Rating:
5.0

Everything was great. Helped us with everything we needed. They were Kind, friendly and fast. We were out the door and on our way in no time. Thank you.

SHERRY H. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
3.0

Trailer had no way to tie anything down. Inside was dirty. If I would have opened the trailer up I would not have taken it. Got to my destination 2 hours away and could not use it.had to call son in law to bring his truck. So two trucks and $100.00 worth of fuel later I got my job finished. Not to mention time and agrivation.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Easy to rent Friendly and professional. Explained the process for renting and returning uhaul; plus, thoroughly answered my questions. Would definitely use again

ROGER H. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Helpful and courteous

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Glenn N. 
Rating:
1.0

This manager of the BP station was not wanting us to drop the Trailer off because he was alone at his gas station and he made us wait a long time to help us. I don't feel he is committed to assist UHaul patrons. I WILL NEVER go there AGAIN!!!

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
3.0

Person at this loation was too busy to check me in. I parked and unhooked the trailer myself. No one bothered to inspect the equipment that I returned or give me a receipt.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
1.0

I asked the clerk where to park, they pointed to 2 rows of cars and said I could park there. They later TOWED MY CAR!! I went back and they were argumentative and told me, they didn't tell me to park where I parked. And asked why I didn't park where the other cars did??!! Essentially blaming me. I contacted uhaul the next morning and they gave me the number for the Area Manager that morning so I called him. He seemed upset that I was calling him. He said he would investigate with the shop and get back with me. He later got back to me and said it was between me and the gas station, and UHaul didn't tow my car. So when I went to try to work it out with the gas station, I got nowhere. No apology, no reimbursement, nothing. They said they called the police to try to contact the owner... I received no missed calls at all and had my phone with me all day. The operator said he talked to the area manager and he was upset that the gas station owner gave me his number, even though he didn't. I called UHaul customer service and opened a claim, and I received no call back. I called back a week later to find out that the claim had been closed by the Area Manager stating UHaul didn't have anything to do with towing my car. Here I am a week after that, still awaiting a call from someone above the Area Manager. Summary- I'm out $250 for a tow because an agent of Uhaul told me to park somewhere and then towed my car later. Opened a claim and it was closed and I was not notified. Called again and am still awaiting a reply a week later. I just want the $250 back.

Daniel T. 
Rating:
5.0

I will ALWAYS go to this location for ALL my UHaul needs. The gentleman who owns this location went above and beyond to meet my needs. He knew where I was going and the route I was taking and he tried to get me a car hauler on my route. even though it did not work out (not getting the car hauler was not a show stopper). I was soo appreciative for all of his help.

Lori S. 
Rating:
5.0

Wear masks!

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
5.0

Everything went good. The app did not cooperate but the gentleman inside the store was able to help. It was quick in and quick out.

Brian E. 
Rating:
1.0

Truck was dirty in the cargo area none of the lights in the cargo area word dropped and broke my TV because there is no lights back there so I couldn't see what I was doing I have very little light source from my cell phone steering was out of whack as well on the truck

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Owners are fantastic. Second time we've used them.

Terri R. 
Rating:
3.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
4.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Update lock box location description

Aaron R. 
Rating:
4.0

My pickup location was changed causing me to drive additional miles. The allowable miles were adjusted a little, but I went over by 3 miles and was charged an additional small fee at drop-off. For an additional 3 miles and uhaul changing the location, it seems they could gave waived the fee.

Mary O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

We thought we were renting from Old Milford location and must have made a mistake. Employees did NOT have on masks and we thought rate was $19.95 and it turned out to be $89.95 or some such, plus other expenses. Would not recommend this location to anyone. A total disappointment.

Mark E. 
Rating:
5.0

Staff was excellent!

stacy R. 
Rating:
5.0

The experience was FANTASTIC and Chuck was the reason things went smoothly. Thanks!,

JANETTE F. 
Rating:
5.0

Very friendly and professional. Was in and out in 5 minutes

steven C. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Phil O. 
Rating:
5.0

Very friendly an efficient location

Richard R. 
Rating:
1.0

Reported damage to truck and it needed service, said it was ok. Called customer service two days in a row and had to be online waiting over 2 hrs??! Spoke to Linda then a Martha no record of conversation from first report on my account had to repeat myself!! Not overly happy with results, every time pushed off onto someone else and still no fixing the problem!!?? Don't expect any feed back from this either. No sure if I want to rent this weekend again..!!??

Maria L. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
3.0

I think he over charged me!

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

In and out in 10 minutes. Friendly and thorough.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

I had it 2hours went 30 miles round trip,charged me 54.00. Way to expensve. No paper work when i purchased it. Plus gas

LINDA C. 
Rating:
5.0

Great service Great experience!

STEPHEN K. 
Rating:
4.0

Friendly nice helpful staff. We reserved online, but did have to call on phone with questions. In person pick up and drop off. Everything was fine and went well. Only thing is that some basic mechanic work should be done. Truck ran but something was going on with the transmission from the time we got it to when we dropped it off. We weren't sure if we were going to make it back. Tuck was clean and everything extra (dolly, pads, ect) was on the truck when we got there so it only took maybe 5 minutes at pick up and then we were on the road. Drop off was the same. I would use this location again.

STEPHANIE F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Nothing I can think of, Chuck was very good and was on top of everything.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Chuck was wonderful & very helpful. He assisted me find the correct components for my truck's trailer hitch so that I could return the trailer.

PAMELA A. 
Rating:
5.0

Easy to find location. Fast and efficient check out and return. Friendly service. I highly recommend.

Tony A. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA A. 
No reviews have been submitted for this location.

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