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GARY B
Customer Reviews for Mill Hall Speed And Custom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Calvin is awesome thank you
MICHAEL BRemember to explain the in & outs including gas. Go over any prior damage to vehicle instead of dismissing saying "its been documented". If you're going to rely on the customer to read a contract at pick-up, provide a hard copy not just state "I emailed the contract and it will explain things." Also truck pulled to the left between 47 mph & 65 mph.
SUSAN CLocation and Calvin were fantastic..uhauls mobile pickup was NOT!!!
Tracy SVery easy, nice, quick, no issues
Kathryn GConvenient location. The truck was very clean and the online process was very simple and easy to use.
Joel DCalvin was very helpful and considerate a good business man. I will recommend him to others and continue to use his business for myself.
ELIZABETH CNothing
KI SCalvin was amazing to work with. Very kind and courteous. I will use this location again!
Deb DCalvin was such a joy to work with! Friendly, knowledgeable, helpful, such a kind person! We are new in town and it’s people like him that give places a good reputation! We will patronize his business anytime we have a rental need! Thank you so much! ☺️ -Brittany
BRITTANY BNothing. He was very helpful. Noted all the problems with the truck and assured me I should get reimbursement for the transmission and motor issues leading to terrible fuel mileage. He was very helpful and informative.
JUSTIN GVery helpful
Patricia aThe app sucks
Joshua RMill Hall Speed and Custom is always eager to help out in anyway they can. They always have a smile ready to great you at the door.
Jerry HVery nice service
Crystal NImprove Nothing.... Excellent experience, great people handling this shop location.! Feel we made new friends renting this u-haul. Thanks
Larry ELimited cell access in parking lot caused app to not work well for check in. Call/message to shop was accomodating and call to UHaul 677# was very helpful.
Jeffery DMy only suggestions are either go in and talk to a person or download and use the uhaul app as it made thing so much simpler. I would not recommend using the web browser for the uhaul services.
Jacob SNot a lot of room but the manager was very responsive
Dennis CGreat people
Thomas SI was to receive a discount I was to be free mil Re xff Because I'm a domestic violence GG icþ5
Starlene SThe personal at this location were very friendly and helped me to move my rental date and equipment
Thomas SNo problems, pleasant experience.
JOSEPH DThe man that helped me there was extremely helpful n excellent service
Ginny BWinter hours were not posted on line. Simply a hand written sign on the door.
Kerry SParking a large truck was very limited.
Robert GTrailer was ready on time, our towing vehicle was inspected to assure us there would not be be any issues then trailer was attached and lights were inspected. Upon return the trailer was unhooked by the u-haul dealer and we were on our way. Excellent experience
LARRY HThe computer system seems very cumbersome. She had to take picture of my license multiple times. Be nice if she only needed it once.
Robert JI was very pleased with the customer service. Very pleasant and helpful!!
Judy BThe owner was great! Very friendly, polite and professional. He had the truck and paperwork ready to go when we arrived. Thank you so much!!!
William WThe truck was very bad 👎
Azahn AVery helpful and informative!
Paula HOnly criticism is confirmation email said "Pick up date: Saturday 5/14 at 9:00AM" but said "Drop off date: Monday 5/16" with no time listed in the same way as the pick up date. This lead me to believe that any time on 5/16 would have been okay, but it was not and I was charged a late fee because of it. If there is a specific drop off time, then it should be listed as clearly as the pick up time.
Philip AVery accommodating, Will not hesitate to use again.
Richard BCalvin was super nice and friendly. Thank you!
Tracy FThe staff member we dealt with was super helpful and very friendly. Equipment was ready as reserved and worked as it should.
Robert Hnothing
Shawn LBad customer service. I am discouraged with level insult I received. Worst experience of my life.
Onyekachi NBill runs a neat and clean location
Tucker PHelpful
Dreena COwner is awesome!
STEVEN MVery helpful.
MARYJANE HEveryone there was so very nice, friendly and accommodating. I would recommend mill hall speed and custom to any one in need of a uhaul. I will use them again if needed Thank you for being so nice
Laura SI WILL NOT EVER USE THIS COMPANY AGAIN!!!.. I HAD THE 10in TRUCK FROM 11:06Am to 3:08Pm. THEY CHARGED ME FOR AN EXTRA DAY DUE TO BEING LATE 2 mins!!! SO FOR A TRUCK SUPPOSEDLY COSTING ME 19.99 *MILAGE, they CHARGED MY BACK ACCOUNT OVE $164. TOTAL BULLSHIT!!! NEVER AGAIN AND IM REALLY THINKING ABOUT REPORTING THEM TO THE BBB.. TOTAL RIP OFF.. HOW ARE Y’ALL ALLOWED TO DO THIS TO A PERSON??
Tre QEverything was very excellent
Kline WNothing. Staff was very pleasant and made my first experience go smoothly. If I ever need to rent another uhaul, I will definitely be back to them!
Larissa FCalvin was a pleasure to work with. He was very professional and accommodating. It was by chance we ended up dealing with him. I was promised a trailer at another facility, and received a call the night before stating that trailer was no longer available, and I would need to travel to one of 2 other locations. This was a big inconvenience as Calvins place was in the opposite direction and I had other errands I needed to do at the previous location. It would have been nice if I would have been notified as soon as the change was known, rather than waiting until the nite before a scheduled 10 am pick up. Calvin was a real gentleman to work with. His facility was very neat, well organized and clean. I would never hesitate to use him again
Stephen K