Customer Reviews for Milldale Mobile
(U-Haul Neighborhood Dealer)

Rating:

5.0

The salesperson is not being friendly when I returned the rental van late although there are no charges on the hours you used, only the miles you drive; however he said he could charge the late fee and that is not correct according to the U-Haul rental agreement!

Rating:

1.0

You should not be using this location to represent uhaul. The representative from the store was rude. The truck was dirty when I picked it up and he had the audacity to ask me if the truck was clean when I brought it back 2 hours later. There is a $16 charge on my bill for some type of insurance when I declined all insurance and he told me to contact uhaul customer service. I asked for the number and he told me to google it. He runs a gas station, so uhaul customers are clearly not important to him because every time a customer came in, I was asked to step aside. He didn’t even know I was coming to pick up the van and it took at least 15 minutes for him to find my reservation. When I got the truck, the receipt emailed to me said the gas tank was almost full. It was not. It was at 3/4 of a tank. When I tried to show this to him, he kept telling me not to worry about it. Had me take a picture, just on my phone, not in the app, of the gas gauge and mileage before I left and when I came back. When I told him I would never rent a uhaul there again. He was noticeably pissed off. Worst experience ever. All I needed was a truck to pick up a piece of furniture 15 miles away. The rental cost more than the piece of furniture. Ridiculous. I still want the $16 fee refunded, and honestly, for all the aggravation he gave me, it was definitely not worth the cost.

Rating:

5.0

This location was excellent. Very helpful. The unfortunate part, for me was.. I had a truck rented at a different location. An hour and a half before my pickup I was informed that I had to go to a different location because they didn't have the vehicle I had reserved, which added mileage. When I showed up at my pickup time, the vehicle I had reserved was not there. So I had to call and they sent me to a third location. All the while I'm now driving around on my dollar to find unavailable vehicle. And, adding mileage to my trip with the U-Haul truck. This was a huge inconvenience and I was an hour late for my pickup at the other end, the main reason I had to rent the truck in the first place. At no point did anyone from U-Haul offer to help me out because I was being inconvenienced. I'll have second thoughts about renting from U-Haul next time. There are several options to look into.

Rating:

4.0

Easy and seamless check in and checkout.

Rating:

5.0

I found nothing negative

Rating:

4.0

Hard to find the shop -- it would have been helpful to know that it was actually a Mobil gas station, or to have had the street number visible. There were no loading ramps on the van -- I wish that had been clearer in the ordering information, as I had a very heavy wheelchair to load/unload. Other than that, experience was fine.

Rating:

1.0

Uhaul rep was increadibly rude in the fact that he did not concentrate or focus on me while I was returning the vehicle. Each time somebody walked in the store he became distracted and took care of their purchases and needs over mine even though I entered the store before all of thesecother people. When I pointed this out yo him he said it wasn't rude and that he didn't care. Extremely poor customer service.

Rating:

3.0

Provide a better quality vehicle. Include a gas cap.

Rating:

1.0

Dealer gave me the wrong keys, made me wait in the store on return of the vehicle for over 2 hours while he struggled to call customer service. He did not attempt to change the reservation on his end even though I attempted to explain to him how to do it. He yelled at me for not having had taken a before picture of the vans mileage even though he gave me the wrong keys. Contract was not closed until the next day when another individual fixed the issue in 2 minutes. Attempted to call area manager and traffic manager for over 2 hours and was constantly redirected to surrounding locations instead of the one I was trying to contact.

Rating:

5.0

Easy pickup Easy drop off

Rating:

1.0

It was horrible. i filed a complaint and still have not heard from a manager at Uhaul

Rating:

5.0

It’s very convenient for highway access and service was quick picking up and dropping back.

Rating:

2.0

Price quoted was less than the price charged. The vehicle had barely any gas in it, so I had to estimate how much I would use to even take the vehicle off the lot. The vehicle was dirty (someone had spilled paint in the back box) and it was never cleaned up. The person checking me out required ME to take pictures of the milage and fuel level rather than going outside and checking for themselves. I ended up paying $30 more than was quoted even though I put less mileage on the truck than he had used in the estimate. Having to fill up at their station also meant paying $4.19 a gallon, which was 40 cents more expensive than any other local gas station. Overall, just a HORRIBLE experience with this location.

Rating:

5.0

I don't understand the amount I was charged for use of the truck for under 24 hours. I thought it was 19.95 dollars a day.

Rating:

5.0

Everything was great! Will be renting another U-Haul in the fall.

Rating:

5.0

I would definitely rent from here again. The service was great and the Location was very convenient. I love they have this option vs. going to Plainville.

Rating:

1.0

We rented a smaller truck for less time than two weeks ago and got charged more for this rental. They overcharged us for gas, they charged a $39 rental fee that was not on our last rental, and they charged the wrong bank account even though we told them when we picked up the truck which card to use. Do not recommend.

Rating:

5.0

Nothing it’s fine as is

Rating:

4.0

The Truck made a squeeling noise the entire trip down South that we had to listen to.

Rating:

4.0

Everything went smoothly

Rating:

5.0

A far superior location, I would use any time. The staff are courteous and knowledgeable.

Rating:

3.0

Trucks should be cleaned after being returned to the rental location.

Rating:

5.0

Both pick up and return was. Great, both attendants We’re very friendly during the process.

Rating:

5.0

None

Rating:

5.0

super easy and great. Thank you!

Rating:

1.0

Guy didn’t speak English and had no clue what was happening

Rating:

2.0

The local rep at this location is a scammer. I returned the van with more gas than what was there when I took the van out and he charged me for additional gas. When I showed him the pictures of the gas gauge at time of rental and then return, he refused to correct the billing amount and said I needed to call the 800 phone number to resolve the issue.

Rating:

4.0

Drop off was a gas station not a U Haul, so very convenient for a drop off but only a drop off.