The location and service was great - Uhaul had issues with it's battery though, had to be jumped off multiple times.Brandon R.
Customer Reviews for Miller Doyle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sherri L.
They where close. The place is a rundown pleasegina W.
Not really pertaining to the pickup location, but when we reserved the small pull behind trailer we selected the drop off location for the uhaul rental in our hometown of Columbia Kentucky to drop it off the next day. We were told it would cost extra to use the location nearest and most convenient to us. There's also a uhaul rental place located in the next town over in Russell Springs Ky. Again, we're told it would cost extra to return to that location as well. So after a long ass road trip with young kids, we had to the very next day drive several towns over to Edmonton KY to return this small trailer. Not cool, not helpful, and doesn't make sense to me at all. As a client, it would appear things would be made as smooth and easy as possible to return these things at the nearest uhaul rental center. So for no apparent reason, because the gentlemen in Edmonton said his lot was full and he'd need to make room for this trailer so we dropped it in front as instructed by him, we could have returned it literally to the places closer to us that didn't have as many trailers on their lots. Any way a customer relations person could explain this to us? Like make it make sense. Because it just doesn't.CASEY T.
I had no issues at all so no suggestions for improvement.Laura C.
No commentCHRISTINE B.
Customer did not leave a comment.KENNETH D.
Customer did not leave a comment.Tertius G.
Customer did not leave a comment.Gwen D.
Customer did not leave a comment.NICHOLAS H.
Customer did not leave a comment.ALY P.
Customer did not leave a comment.Christopher N.
Inside of trailer contained significant amount of dirt and debris. Had to clean it before i could put my stiff insideWesley A.
Have some one in office to help peopleCHARLES J.
I dropped off while they were closed for the holidays. Their hours are kind of sketchy. The 24/7 UHaul app did not work properly so I did not know for sure if my trailer got checked in. But I called several days later, when they opened back up, and they said everything seemed to go through ok.Wesley A.
all goodJennifer G.
We rented a car hauler and when we drove it up we could not open any of the doors. The tire wheel bases where too high. Thanks goodness we had a skinny guy that was able to climb out the window. Then we were not able to roll the window up, so when had to cover it with plastic and tape. Very unhappy with that part. I even told them what kind of care we were hauling when I made the reservation. .Terri H.
Customer did not leave a comment.Bill S.
helpful and quickKirby P.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.Corbin C.
Be more accurate on the details of mileage charged for the miles driven.Nicholas S.
Customer did not leave a comment.linda K.
Put trailers on blocks of some kind to make it easier to hook on to truck. Other than that, this place is the place you should go !!! Fast, easy, good pricing , friendly, hard working, and convenient to interstate.DEANA H.
Great service very professional will use again if needed.Alex B.
Customer did not leave a comment.joesph R.
The tiedown rails in the trailer were two different styles. One, which I believe may have been original installation, was difficult to use. It has very small holes for ropes and I could not hook my straps to it. The other rail appeared to be newer and was much easier to hook up straps and ropes. It's a small thing but the newer rails made the trailer easier to use.Bob C.
I wish I could have gotten a better rate for a 24 hr . Turn insteve R.
Customer did not leave a comment.mark A.
The truck wasnt at the location for the scheduled pickup time. The staff was disorganized and had to scramble to find it and get it to the store. Asked me to sweep out the truck but gave it to me with trash and crushed candy in the cab.Corey W.
Customer did not leave a comment.Nathaniel A.
I was extremely over charged.Kenneth B.
Customer did not leave a comment.Alexis D.
Everything went great, I had another location set up but that location did not work out. But your customer service hooked me up at another location & everything went great.eLIZABETH W.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.david M.
Great friendly professional serviceKitzie H.
Tech service/computer needs to workMonty L.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.Ron S.
Nothing But keep up the good work, Thanks!!!!Henry R.
Customer did not leave a comment.Alice B.
Customer did not leave a comment.Kasie G.
It would be helpful if this location told me BEFORE I went to pick up that U-Haul that I had to return it there and not AFTER I was already there picking it up.Blake V.
Customer did not leave a comment.Lori D.
Customer did not leave a comment.Dan T.
Customer did not leave a comment.Aida Luz T.
Customer did not leave a comment.Joe B.
Very nice to do business with.chad B.
Friendly, competentJimmy S.
Customer did not leave a comment.Michealle G.
We rented on Feb 24 from another dealer and returned it to the dealer listed above. I found no office, no drop box, had to park the vehicle facing a building that left 3 inches of room from the bumper to the road, there was another 3 trucks and a few trailers there as well.. Called the main U-Haul office so they could make notations of this incident and to check the truck in, had to lock the keys in the truck under the seat. Today i got an email saying it was checked in today and was charged with 7 days, we rented for one day and turned it in on time on the Feb 25. Called the main U-Haul customer service and this lady was great and hopefully got the problem in hand and hope the money is refunded from this crook that does not check on the equipment at this location. Took him a week to check it in. That is crazy and it has made a sour note in my mind. Also when we checked the truck out we were not explained the difference between local and one way rentals so we were charged with extra mileage on this vehicle, another bad taste. I think the main office needs to check each location and make sure they are up to standards.james M.
No service problems, just the location was a little odd and dirtySuzanne S.
I was charged extra fees, and had to return to the store to get a refund. The rental guys computer is outdated and he had issues with getting the rental done. I was aggravated when I was over charged and it made my bank account over draft. I think uhaul should pay my over draft fees!!!!!!christina L.
Customer did not leave a comment.Katie L.
Very efficient and pleasant people to work with.Wendy K.
Great & friendly service. Thank you.AL W.
Customer did not leave a comment.isidro A.
Customer did not leave a comment.AMANDA C.
The truck rental was a smooth and easy experience. The movers however were a nightmare.DEANNA A.
Given that our original reservation was in Prairieville and we had to drive to Livingston, I would not recommend this location to anyone trying to reserve a UHaul in Prairieville because it's 30 minutes out of the way.Kassie R.
Customer did not leave a comment.Susan A.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Kevin R.
No one was thereMICHAEL H.
Customer did not leave a comment.Tara B.
Customer did not leave a comment.SANDRA M.
My first time experience in renting a uhaul was great!! Very helpful .diane M.
Customer did not leave a comment.sonny C.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.MACK B.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.John H.
Customer did not leave a comment.MACK B.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.Gwen D.
I made my reservation for a 5x8 trailer 11 days in advance. At the time I reserved it, I had to pick up the trailer 30 miles from where I made my reservation. I was told that that the trailer may have to be picked up at another location, but was never told it was from a site 30 miles from where I was at. I could understand this if the reservation was made only a couple of days before I needed it, but it seems that a closer site could have bees made possible since I reserved it 11 days in advance.ken M.
Reserve U-Haul online didn't have the equipment local even though I have a U-haul center in my town. It moved my reservation and I had to drive 30 minutes to get it. Didn't know to the day I needed it. Other than that no problems.Kevin A.
Great service.Travis P.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Amanda M.
Horrible took almost 2 hours get it never againbrent T.
Customer did not leave a comment.Timmy H.
Company owner was very professional and helpful. Great rental experience!Stephen T.
Make sure people know that if they get a box Truck you wont get all the space The dang tire ramps made it very awcward to move stuff in it Not Worth it hardly got My fridge in itRaquel O.
Customer did not leave a comment.JEFF B.
We loaded and unloaded on concrete, I do not understand why I was charged for the dusty footprints in the back. When I called to ask he was rude and very mean about it. He didn't even check the truck until today because I was called and asked if I needed another day with my Uhaul. I told her that I had returned it on Friday night which she sounded surprised and told me that she'd call him and remind him to finish it up. So it's been sitting there since Friday Night. Based on this experience, the chances of me using Uhaul for any other moves my family or I have to do is very slim. I was disgusted with the lack of professionalism I have encountered throughout this entire experience.Jamie P.
Customer did not leave a comment.willie T.
Customer did not leave a comment.CARLTON M.
It was closed at the time of drop-off. The convience of the drop box was great.Sherrie C.
Customer did not leave a comment.BRENT H.
Customer did not leave a comment.CLIFTON O.
Customer did not leave a comment.MELISSA B.
Everyone was very niceGaye R.
Very friendly, timely service. They were actually open on time.Travis W.
Customer did not leave a comment.JASON D.