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JOHN M
Customer Reviews for Millers Brake And Oil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did a mobile pickup. Easy and fast. When i dropped it off a guy from the place happened to be out and helped me through the drop off process. He was so friendly! I would definitely recommend renting again from them!
Chelsea DSuper service, super staff in attitude and willingness to assist, fast processing and ease in pick-up and drop-off. All your UHAUL needs are met by Dave and Rich MIller at MIller Brake and Oil, Northfield
GARY EFast , friendly wonderful
Carisa WTrucks are always very clean and well maintained. Staff is amazing, fast, courteous, and super friendly. Highly recommend them if you need to rent a uhaul.
gary pNothing. Anthony was fantastic, very pleasant
Joseph ZNothing, overall every helpful.
FRANCIS KI dropped off the vehicle via the app, but the facility looked to be very nice and inviting.
Chris PI enjoyed my experience at this uhaul location. The cargo van was clean, easy to drive, and helped me move my belongings with ease. Thank you again.
Brian SRich was professional and very helpful, U-Haul was comfortable and ran great, however upon pick up truck was dirty.
DEBORH RFriendly attendants and great service!
Frank DThe truck handled okay, but every time the gears were changed it sounded like it was going to fall apart. Made our driver nervous. Otherwise it was a fine experience. The young man on duty was polite, personable, and made sure we had everything we needed!
Suzanne PGood experience from start to finish
doug fCan’t think of anything that needs improvement at this location. They are friendly, knowledgeable and helpful.
Cynthia jThe user experience with your website was very good!
Christian MNothing you guys are,all amazing. Thanks for your help. I greatly appreciate it
Louise HVery quick and easy. Only took a couple minutes
larry gIf there is computer troubles and you can't get your code to get your keys plan on being on hold for at least 30 minutes 😑
Wally WGreat place!
Dave MGreat customer service
Kent SStore misrepresnts the condition of the truck and equipment when returned by customer & attemps to collect extra fees Truck was returned with gas & same condition it was rented. I have rented uhual for years and never dealt with such illicit activity!!!
Mia BIt was very easy to go through the online return while this location was closed. Everything was well marked and easy to find
Christina SThe service worker that assisted me was very kind. I also appreciate his quick attention to my moving needs. I would definitely recommend this location.
Victoria RI was very happy with my experience at this UHaul dealer. The van was clean, ran well and the service was top-notch and quick.
evan cVery professional and helpful. Will definitely rent from here again. Thanks again!
Dave MEverything was great !! Upon entry, I was immediately greeted and the technical stopped what he was doing to take care of me. The van rental was done in minutes and the van was clean and ran perfectly.
Joseph SThis was quite possibly the worst experience I've ever had with Uhaul. After confirming that we would be able to pick up the truck after hours without issue via the app, we scheduled for a 4PM pickup, with blankets and securement straps added. When we arrived, the app functioned poorly, and it took 15 minutes to get it to verify our location. We put in the permanent address associated with our drivers license, and thought everything was okay. We made it through all the steps in the app to find that the lockbox was broken and therefore perpetually unlocked (seems irresponsible for the business, seeing as to how easy it would be to steal the keys), and when we got into the Uhaul, there was almost no gas in the truck. The app claimed we should've had 1/4 tank left, but there was barely 1/16. This delayed us further, so we arrived at our location late. When we opened the Uhaul, we found that it was completely empty, with no blankets or straps that we had reserved and paid for inside. We had to frantically run to the only other Uhaul that was open (30 min drive one way) to get the materials. We finally loaded the truck, drove it down, and unloaded it. We then opened the app to begin the after hours return process. We noticed that the app stated our return location was a 50 mile drive away. We were stunned, as the Uhaul representstive we spoke with said there were plenty of locations in the city, and we could pick the most convenient one. I had to call the 24 hr help line, and they informed me that the drop off address is dependent on the address you list for your driver's license information, which we certainly would've changed if we had known (there was NO mention of that in the app). So we found ourselves needing to drop the truck the next day, and had to call the regional distribution center to change the address. Overall, this was a horrendous experience, and not at all what I expected based on the price I paid!
MATTHEW CYou let me book a reservation starting at 8:30 AM on Saturday 4/13 but this location does not open its doors until 9:00 AM. Understandably, both the mechanics in charge of the U-Haul location and myself were confused about the situation, and it caused me to be late by 30 minutes on a very tight moving schedule we had. No shade to the mechanics at all since they have no control over the booking software, but your online scheduling software must be changed to reflect the actual store hours of the pick up and drop-off locations.
Wending WStaff was friendly, knowledgeable, and professional. Smooth transaction. No wait to pick up or pay upon return. Great experience.
Melinda WThere was dirt in the back of the van when we picked it up. Everyone who helped on the phone and in person was very nice and helpful. I thought the price was high for a one day rental, but it seems like the going rate now.
linda kGreat service!
MARCEL BSales rep was very helpful and friendly!
Tim SVery professional.
Vincent SEverything worked out great
Mark MI had a wonderful experience renting from this location. I had to upgrade the size of my rental and they helped me do that flawlessly. I would definitely rent from here again. I appreciated the friendly customer service!
Latoya WThe truck was old and ran poorly. Would not go on very 50 on freeway and front end shook. We only did one trip because we felt unsafe driving it on freeway.
Kathy TThis U-Haul location is a sideline for an automotive repair business. The staff were polite and helpful, but someone requiring more assistance or quicker response might use another location. Van worked fine, but was not cleaned from a prior rental; was full of literal dirt and had to be swept out before we could load our stuff.
Joe JN/A
earl sA sign in front that indicated that there was a U-Haul key drop in the back would have been nice.
Jamie MCoordinate business hours of operation (opening) with time slots on uhaul website
ANGELIQUE B