Very nice experience. The van was clean and ready when I got there to pick it up. Great service from person who helped me. Gave pointers on the controls. Easy drop off.
Ronald B
Customer Reviews for Millers Brake And Oil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good! I suppose they could warn me what time they close and no one will be around. I did catch someone before closing time, but just one minute before. However, excellent rental and good service!
HOWARD AVery nice people to work with. Truck was perfect size and very neat.
MICHAEL KFast and efficient thanks
GERALD LThe only difficulty was the length of the sign in and out online which had nothing to do with the location. The location was perfect and incredibly nice!!!
Claire YEasy process, no issues
Bill RGreat prompt service plus you can schedule maintenance on your personal vehicle while you are renting.
Laura LThank you.
DELBERT GNothing
GEORGE WScheduled truck rental for Saturday 12 noon, with confirmation email, text message 2 business days before Scheduled date. Hired 2 movers, arrived at 11:45 am only to be told that the truck was unavailable, and rescheduled for 4:30 pm . I was never notified, and would never Schedule, or hire movers at 4pm on a Saturday. The managers response was "I can't give you what I don't have ". Never a consideration for customer service. I now had to locate another truck rental, while I'm paying people to stand around. This terrible negligence costs me a couple hundred dollars, and much frustration. Customer service should be priority one. Customer reviews on Uhaul will not be favorable.
James LAbsolutely the best service!
RICHARD SThis location is fine for someone who can pick up or drop off an item on their own. Even though I was there to drop off late morning on a Monday there appeared to be no one at the business.
SCOTT SThe truck was clean and tank on full. Drop off was easy as well. Thank you!
ROBERT Cour only complaint was that we paid for a Utility Dolly and there wasn't one in the truck.
dale dEverything Was Great
Charles BEmployees at Miller's Brake and Oil in Northfield Ohio were great. They took care of me promptly and politely including dealing with a mechanical issue. The corporate Uhaul office (phone#) also was helpful with a change to pick-up time.
Adam BIT WAS A FAST AND EASY TRANSACTION.
MONIQUE PThis is the second U-Haul I’ve used to relocate this week. I would recommend Millers over my prior experience 10 fold. They paid attention, cared and were respectful…and most importantly honest. In light of the fact that my move is temporary, I expect I’ll be calling on them again in the next year-ish.
Dan PI would definitely recommend U-Haul for someone moving everything was ready for me when I got there everything was explained to me before I left
RONALD TOverall, it was a great experience. Better signage to indicate where to return the vehicle after use. Staff was helpful and courteous.
MICHAEL OThey are always very good. I use them a lot
larry gFirst, the truck was buried in snow. I had to dig it out of a frozen snow bank to be able to back it out. The heater did not work. The seals on both the driver and passenger side windows were broken. It sounded like a train trying to drive, as air was rushing in.
David GI dropped off mobile.
ALEX CDave at Millers was great. Made sure the van was clean, and ready to go. Highly recommended!
RAYMOND FEverything was great. Thank you!
Pamela CI did a mobile pickup. Easy and fast. When i dropped it off a guy from the place happened to be out and helped me through the drop off process. He was so friendly! I would definitely recommend renting again from them!
Chelsea DSuper service, super staff in attitude and willingness to assist, fast processing and ease in pick-up and drop-off. All your UHAUL needs are met by Dave and Rich MIller at MIller Brake and Oil, Northfield
GARY EFast , friendly wonderful
Carisa WTrucks are always very clean and well maintained. Staff is amazing, fast, courteous, and super friendly. Highly recommend them if you need to rent a uhaul.
gary pNothing. Anthony was fantastic, very pleasant
Joseph ZNothing, overall every helpful.
FRANCIS KI dropped off the vehicle via the app, but the facility looked to be very nice and inviting.
Chris PI enjoyed my experience at this uhaul location. The cargo van was clean, easy to drive, and helped me move my belongings with ease. Thank you again.
Brian SRich was professional and very helpful, U-Haul was comfortable and ran great, however upon pick up truck was dirty.
DEBORH RFriendly attendants and great service!
Frank DThe truck handled okay, but every time the gears were changed it sounded like it was going to fall apart. Made our driver nervous. Otherwise it was a fine experience. The young man on duty was polite, personable, and made sure we had everything we needed!
Suzanne PGood experience from start to finish
doug fCan’t think of anything that needs improvement at this location. They are friendly, knowledgeable and helpful.
Cynthia jThe user experience with your website was very good!
Christian MNothing you guys are,all amazing. Thanks for your help. I greatly appreciate it
Louise HVery quick and easy. Only took a couple minutes
larry gIf there is computer troubles and you can't get your code to get your keys plan on being on hold for at least 30 minutes 😑
Wally WGreat place!
Dave MGreat customer service
Kent SStore misrepresnts the condition of the truck and equipment when returned by customer & attemps to collect extra fees Truck was returned with gas & same condition it was rented. I have rented uhual for years and never dealt with such illicit activity!!!
Mia BIt was very easy to go through the online return while this location was closed. Everything was well marked and easy to find
Christina SThe service worker that assisted me was very kind. I also appreciate his quick attention to my moving needs. I would definitely recommend this location.
Victoria RI was very happy with my experience at this UHaul dealer. The van was clean, ran well and the service was top-notch and quick.
evan cVery professional and helpful. Will definitely rent from here again. Thanks again!
Dave M