I rented a utility dolly and furniture covers not knowing that this location didn’t have it. I called before I rented online. I was told that the Goodman location had the appliance dolly and the furniture covers, which they didn’t have the dolly and I was told no one from the Hackscross location called to arrange anything. I took the truck back and was told that I would not be charged and the rental would be canceled. It wasn’t, I was still charged $75. Called to speak with Tina Riggs yesterday to resolve. As of today, she hasn’t returned my call. Very poor customer experience.
Annette F
Customer Reviews for Mini Mall Storage Hacks Cross
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty inside the cab. Full of pet hair and bad of dog SHIT was under the seat! Very annoying having to load a truck and then clean the cab also.
ANDREW KTruck steering was terrible. The transmission will barely change gears and driving the truck was extremely loud inside. The truck was very old and worned out. It definitely was not worth the money I paid for
TONY P