Customer did not leave a comment.Jezra F.
Customer Reviews for Minis on Parr LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend this place to anyone the agent seemed to go out of her way for me and made sure i got the best deal possible was more then happy with my serviceYvonne C.
Customer did not leave a comment.Melanie B.
Very helpful and accommodating. Great transaction.Joyce H.
Customer did not leave a comment.Jeremy J.
Customer did not leave a comment.James D.
Terri (sp?) was wonderful. Nice customer service experience.Gary I.
Did not have my truck that i reserved, notified me the night before I had to move. Eventually found truck on other side of town which I paid for the milage to drive it back to my house. Also ordered dolly which I did not recieve also was charged for. Online app did not recognize my location to allow me to pick up the truck at location that was closed. Eventually got it to work on different phone. When I tried to drop it off app did not work took it to next closest location uhaul on oddie blvd, they said they were going to charge me $250 if I left it there, even though I explained the app was not working in letting me drop it off. Then lady called me asking me where there dolly was. Very unorganized unpleasant experience.Darius B.
Just wash the windshield if possibleDennis F.
She was very nice and efficient..very clean and nice over all environment and vehicleLisa S.
It was Excellent because Uhaul had a great person (Terry) to help me connect up the trailer and get me on my way.Lawrence A.
Excellent customer service, seriously ??????????????Robert A.
I don't appreciate being charged for gas when we filled the tank up exactly where it was when we picked it up. Asking about this exact issue and not getting an answer. Truck was clean other than graffiti on hood and truck door.Duane M.
Great place to rent a truck for the day! So easy to rent, return & more importantly, wonderful customer service :)Ann B.
Customer did not leave a comment.Kristen B.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Misty H.
The dolly was not present in the truck. The pick up took 1.25 hours due to issues with the app not working properly.BRYAN B.
Customer did not leave a comment.Ruth W.
the area field manager does need to do a little more training at this location Especially with the use of the R&D tagsronald N.
Customer did not leave a comment.Michelle C.
Customer did not leave a comment.Michael C.
I arrived to pick up my rental to find a note on the office door saying they were closed! Nothing outside of the gated entrance so people who dont have storage could see it or know what's going on! I had to wait around for a customer to let me in the gate so I could see this sign. Then the sign said for uhaul help go to this completely different location. Why would I leave where I was to get the truck from?! (I called the location instead) and I had to go through the process of opening an online account with U-Haul then downloading the app and verifying friends/photos of my drivers licence just to get the key! I reserved pick up at 1 and got the rental well after that time but it was due back at the same time or penalized?! I wouldnt rent from this location or recommend it as well. I feel that if you're going to run a business you should have staff available for these types of situations I understand emergencies happen but it could have been organized way better for non storage customers.Shashana B.
The truck was in excellent shape and suited my needs perfectly. The attendant was very efficient and professional. I highly recommend this location for your rental needs.Richard L.
Customer did not leave a comment.Ronald N.
Your system of me photographing my id would never work and had to do everything manually which even caused the local rep long delays. Not user friendly at all.Richard M.
Nothing the best service I have ever received and friendliest people everwiilliam H.
Customer did not leave a comment.GLORIA H.
Customer did not leave a comment.Martin E.
Again, Teri was great to work with but the location was not convenient. It was basically a trailer office in an industrial park.JACKSON B.
This was the worst experience I have ever had renting a trunk from any of your facilities and I have had dozens of occasions to use your services. I will no longer. All of my future business will go to a competitor.Duane H.
Doing this digitally was a huge pain. Would prefer to do in a full fledged location next time.Cesar V.
Everything was perfect.renee M.
Your support line is not very good. The wait for a call to get answered is way too long. When answered some people are helpful and others not so. Plus I originally called your Oddie Rd. RENO location to make a reservation. He said I'd get an email confirmation. I didn't get the confirmation and apparently the reservation was never made. Good thing I called to check on it.charlotte P.
My initial reservation was for a location in Richmond, CA. I was scheduled for a 15' truck, with a car dolly, round trip from Richmond CA to Reno, NV and back. On August 1st when I went to the Richmond location to pick up the truck, I was told that my reservation was switch to a Pinole location 5 miles away. I was not notified of that change! When the Richmond store checked Pinole in the system it showed that they did not have a 15' truck either. No location within in 20 miles had a truck that I could rent. I made my reservations 2 weeks in advance and no one had a truck big enough for me to use. So I called Reno Uhaul number and spoke with someone and explained my problem. He was at the Oddie Lane location, I think. Anyway he said he would have a15' truck for me available on Friday, August 2nd. So I drove to Reno with the idea of renting a truck, drive back to Richmond, move my furniture and returning the truck to the Reno location. While on the way to Reno, I received a text from Uhaul stating that I could not get a truck on Friday. The earliest one would be available would be on Monday August 5th. That was not acceptable as our schedule was set. I called the customer service number and spoke with someone who said that another location, the Parr Blvd location would have a truck for me on Friday August 2nd after 10:00AM. Now I am not counting on that as every other time I was told I would have a truck, it was cancelled. Friday comes and I go to the Parr Blvd location and meet with the owner Teri. My truck is there! We try several times to upload a copy of my CA drivers license and the online or email system would not work. Even Teri was frustrated with the "new" system. After a half hour, I was finally on the way with the truck to Richmond to load up. Btw, I mentioned to Sarah, who was on the telephone customer service, that I was concerned with being billed for the Pinole truck that I did not get. She stated that my credit card would not be billed as I did not complete the contract in Pinole. Well sure enough when I checked my credit card account on Saturday, I was billed $812 for the Pinole reservation that I not used. I called customer service Monday and was told that a refund was already being processed. We will see when that happens. Moving is already a stressful process. If not for Teri at the Parr Blvd location and her 2 little dogs, I would have gone somewhere else even if it meant changing our schedule. Some one needs to take a good look at the "new" system and fix it or junk it. Also, when you guarantee a reservation, you better make sure the equipment is there when it is suppose to be!Tony S.
Very professional and a joy to work with. Thankyou. JmtJohn T.
small location but the lady was quick to complete the returnNorman H.
Customer did not leave a comment.Brandi H.
Using the app was a nightmare. I will never use the app again, I will only go where I can talk to a person. I had to pay for protection I didn't want because the app would not let me choose any other option. The van was great, no complaints with that.Lora C.
Everything worked out perfectly! Thx to minis on parr!Paulette P.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.Dean V.
Arrived and no one was there - app didn't work - after calling # it went to message machine - called U-Haul after explaining I couldn't get into truck he asked me to hold for a minute - 20 minutes later another lady came on the line and had to have me repeat the reservation # 3 times and then proceeded to tell me my â€œtoneâ€ was inappropriate and she was going to talk to me - almost 1 1/2 hours after my scheduled reservation - at a U-Haul 20 minutes from my home (instead of the place I had originally scheduled the reservation) - 20 minutes on hold she was upset with my tone! Horrible customer service - she should be trained on how to de-escalate calls.Elizabeth B.
The representative was very nice, friendly and accommodating. The location was difficult to find because the signage was small and not easy to find. Also her computer was very slow and kept myself and another client waiting more than was necessary.Ron B.
Star. Was amazingly friendly and helpful!paul S.
Customer did not leave a comment.JEREMY Z.
Thank you so much, Terri is awesome!Faith C.
Customer did not leave a comment.Pamala A.
Customer did not leave a comment.Matthew S.
Thank you. Got great service.Rob A.
Customer did not leave a comment.Joshua N.
Loved the staff. Everyone was very professional and helpful. I always use U Haul before any other moving company. Thank you again for everythingTim B.
I am very disappointed in the Uhaul expereince this time. I tried to make a reservation online 2 parr but the vehicle was not available and so the reservation wa set for Oddie. When I got to Oddie I was told the the reservation was transferred to parr. Very disappointed in having to travel back and forth. The custoer service person at Parr was wonderfulPaula Y.
Nothing, always a pleasure going to that location.Terri H.
The only issue is that the truck we reserved became unavailable however the above and beyond to remedy that was great!Melissa L.
The lady in the office was extremely helpful and friendly!Dale S.
Customer did not leave a comment.Russ W.
Estoy muy satisfecha I'm so Happy the service is the best thank you!!adriana A.
Was charged extra days even though our drop off date was 2 days after drop off. Was told we would have to call UHaul directly because she didn't know how to remove. UHaul promptly fixed and removed charges. Overall experience with UHaul was excellent.KYLE W.
Terry was very easy to work with. Excellent customer service!Karen G.
Outstanding A++ service with all the challenges they face single handily perform such quality service with composure as if it was scripted by the manual of perfect customer service .ANDY S.
Terry was so helpful and respectful. Will definitely repeat when I'm in need of moving suppliesJesse F.
Everything was ready for me. The truck was a newer model. The employee(s) were very friendly and efficient. I will be coming back here for my future rental truck needs. Great job UHAUL!STEPHEN H.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Jonathan W.
Teri was very nice and professional.MARTIN M.
Everything was great, from the customer service, the truck, and the cost.JOSEPH L.
Lady was so kind! I forgot her name but I left my very expensive glasses in the truck and had no idea. I would have thought I lost them in the move but I didn't even notice they were gone. She called me not long after I dropped it off and let me know, thank you!Jennifer W.
The woman who helped me (5/31) was so wonderful. She was very friendly and helpful. I will highly recommend this place to anyone. Thank you!Leslie L.
Excellent service, equipment, and people. Thank you!Charles L.
The attendant was a very helpful and sweet ladychandar A.
Customer did not leave a comment.John W.
Very helpful staff.Marc S.
Customer did not leave a comment.jeannie C.
Customer did not leave a comment.toni E.
Customer did not leave a comment.susie H.
Customer did not leave a comment.BRIDGET L.
The gal who runs this location is super professional, efficient, friendly and really organized! She'd already warmed up my truck (this is in Reno, so at 8am, it's cold!) and parked it with the sun shining on the cab, as well as washed the windows so it was sparkling clean! She had everything ready for me so pick-up was a breeze! The office and grounds were clean and well-maintained. I felt very comfortable picking up the truck here.JoAnne L.
Customer did not leave a comment.barbara F.
The customer service was excellent! I appreciate it very much. I will need another uhaul in the next month or two and will definately use again! Thank you!Pamela R.
Front right tire was very worn because of poor alignment. We were worried about the tire the whole trip and it was a very rough ride. Truck was bouncing all over the place.George Todd H.
Customer did not leave a comment.Daniel L.
very comfortable.the lady in reno was very nice and knowledgeable. the the truck was ready and clean. the truck was comfortable and got pretty good gas mileage. tnx. russell.russell C.
Customer did not leave a comment.Lisa A.
Friendly and helpful peopleMartin S.
Truck got very poor gas mileage, 7 mpg, with a vehicle in tow. I know some might say that is okay, but I've gotten better mpg.Kenji O.
Customer did not leave a comment.Diane K.
The truck was the wrong size and covered in dust on the inside.Jacob H.
Customer did not leave a comment.Bobby A.
Customer did not leave a comment.PATRICK H.
FYI: The receptionist was a delight to talk to on the phone and in person. I knew we were in terrific good hands! She was so well organized and spectacular people skills!Ross J.
need to be open week ends. Horrible experience with truck(submitting a claim) slow follow up with problem.richard S.
Customer did not leave a comment.craig P.
I never spoke to the employees on the destination cause I had to drop the trailer off late at night.VIRGINA H.
The facility is a combined trucking yard/ministorage/Uhaul place, so it takes a little longer to get a Uhaul truck, but not much. The service was friendly and competent. No complaints from me.Leslie M.
Customer did not leave a comment.Emmer B.
The best customer service experience I have had in years, thank you for taking pride in a job well done!Tamsen F.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Clarence A.