Customer Reviews for Minneapolis Auto Care
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was a bit confusing to know where to park the U-Haul, then walk around a large warehouse building to find the office.

Rating:

5.0

Great customer service

Rating:

1.0

Location not clean. Computer was extremely slow there so it took forever to get checked in. They forgot my blankets and dolly I paid for.

Rating:

3.0

Convenient location for me. People pleasant to deal with.

Rating:

3.0

Passenger door handles did not work

Rating:

3.0

Location for pickup was confusing as entrance of UHaul wasn't obvious/very worn down. Truck has missing wipers at pickup and was messy in the back.

Rating:

5.0

The gentleman there was fabulous and definitely was a good experience, dropping it off. Glad to say we won’t have to worry about using U-Haul ever again.

Rating:

2.0

I was pretty afraid to be in that part of Minneapolis picking up a truck that was not my reserved pickup location !! I've not seen a promised discount on my account for the issue

Rating:

1.0

Drop box was hard to find, little to no parking available, keys were behind locked door & when I called to get the keys the person who helped was pushy & dismissive. Also, the location was changed on me 3 times, the last being within an hour of pickup. All around unprofessional as hell

Rating:

1.0

Worst U-haul I have been ever

Rating:

2.0

It took 5 Days to check my Vehicle /Equipment in you all had me under stress sending me Emails my Equipment wasn't checked in

Rating:

2.0

Hard to find storefront with no way to ring up the employee. The one guy running the show was super nice an helpful but he seemed rushed and overworked.

Rating:

4.0

We attempted a mobile pickup, however, the keys were not in the truck and when the box of the truck was opened we found Drug paraphernalia. We had to make multiple phone calls to customer service and then we were told they were bringing us keys and meet them at the front of the building. It put us behind schedule and was a little frustrating.

Rating:

4.0

Let them know that the door is the garage door rather than the storefront

Rating:

2.0

Won’t matter what I write.

Rating:

1.0

Very hard to find. Little parking for the return.

Rating:

4.0

Center and drop off staff were excelent

Rating:

4.0

The drop off location was a tad hard to locate where to drop the keys off at, maybe just a bit more of a noticable sign would be good.

Rating:

1.0

Crazy place to return pretty far away from me again and added even more time to our day. Confusing where to leave the truck as office seemed like a block away from parking area with other UHaul trucks. Honestly, just hope I left it in the right place. Overall, would rather rent somewhere else after this.

Rating:

5.0

Great service.

Rating:

2.0

A parking lot to hook up would be nice, had to inspect, connect and test lights in the street.

Rating:

3.0

A little hard to get to and hard to find where to put the truck and where to put the keys

Rating:

3.0

The gentleman working that day was extremely pleasant and nice. Unfortunately he did not have the proper support from U-Haul to do his job efficiently. This location could use significant investment in the facilities. Not the best part of town.

Rating:

1.0

All I can say is. What a mess!! He was in a big hurry to leave because he had to pick up his kid. Handed me the key and said it’s parked along the road somewhere and this is the number you are looking for. First place I had to go was the gas station to put fuel in it and clean the windows so I could see.

Rating:

5.0

Great Service!

Rating:

5.0

All of the staff were very helpful. I was pleasantly surprised at how well all of my interactions went with the employees in the office and out in the yard, at both pick up and drop off.

Rating:

1.0

Employees be to work on time. Learn how to read gas gauge and not charge for gas that was put in truck before the customer drops it off.

Rating:

4.0

Was at night. Side street. Didn’t speak with anyone. Took photos and dropped key in box. Key got hung up in drop box and my hand almost got stuck trying to tap the key backwards in the drop box. Questions are not relevant since I don’t speak with anyone

Rating:

1.0

We rented the moving quilts and when we got there the man said they didn’t have any and we still paid and he said he could refund. The truck barley had fuel and we had to put 15 dollars of gas in.

Rating:

4.0

Signs with parking spots would help locate the truck and return it to the correct spot.

Rating:

5.0

A little confusing picking up the truck, the call center made it seem like there would be a person handling things. Overall, nice truck, super convenient location [will be renting again to move heavy furniture between buildings, three blocks away], thank you!!

Rating:

2.0

Staff was not present to give us the keys at specified pick up time. Once they showed up 30 minutes later they asked for my credit card information over the phone even though I had already paid. I refused and they said I can go somewhere else. Shortly after that, they gave us the keys and we went on our way. Not a great experience...

Rating:

5.0

I found the app challenging to use. Pick-up and drop-off were smooth. I found the app challenging to use, though. It was having trouble processing photos, which held up the check-in process on the app. The person at the rental location who helped me with the key was responsive, answered my questions, and friendly.

Rating:

1.0

Location was terrible. Place looked like it should be condemned. Also truck had no gas in it. 20 miles to empty. Truck was in great condition and very clean.

Rating:

3.0

It was a little confusing to find the right place (the office is on one side of the building, and the trailer was in the parking lot on the other side). The person (Ron) got me connected to the right CS rep over the phone to dispatch the trailer and process payment. It took a bit longer than I expected, but we got it done and I was on my way.

Rating:

1.0

There was issues with adding authorized drivers and picking up the rental. The Uhaul location was closed even though hours indicated that it’d be open when we arrived. For sure something needs to be fixed with the app. Also, I never received a receipt

Rating:

1.0

The gas wasn’t filled up all the way, the U-Haul needed to be swept out because there was a lot of dirt and debris in the back. I was told that the six blankets were not available and that I would need to go to a separate location to pick them up. The worker directed me to the location on 36th where the workers there told me that they couldn’t look up the contract at their location. So I couldn’t get the blankets I needed. When I picked up the U-Haul the worker handed me the keys and pointed me to a U-Haul at the end of the block. It was not very friendly or informative. I would never use this location again.

Rating:

2.0

The staff were very nice and responsive. But, the truck had a broken passenger side mirror that I did not discover until I had already submitted the damage report. It also had 1/16 of gas!

Rating:

2.0

The truck was clean and the staff were friendly. However, the gas gauge in the truck didn't work, so I thought we were starting on empty and had to immediately go and get some gas. Also, I reserved the truck with 6 moving blankets, and I was charged for them, but the site had no blankets to give me. Other than that, peaches!

Rating:

2.0

Truck was very rusty, hard to open the gate. Storefront was an open road with an unmarked door. Will not rent from here again.

Rating:

2.0

The place looked closed. Sketchy. They had a truck for me, but I had to ask other businesses to move vehicles because it was sandwiched in a parking lock to the point I couldn’t get it out. But that’s insignificant to the fact that they didn’t have any of the dolly’s or blankets I ordered, nor did they seem to care. They suggested I drive a 27’ UHaul to neighboring cities to try to find them, while I have eight movers waiting at my house to load this truck for a move across the US. A phone call a day or two in advance would’ve been a little better.

Rating:

2.0

This location has horrible customer service. This was my second time picking up on 2nd street. When I booked a uhaul this time around I intentionally booked to pick up in new Brighton to avoid this one and my reservation was changed last minute. Horrible costumer service. And you walk around the block to get to your truck. It was raining when I dropped off and the office was locked at 3:45 in the afternoon no one was around for me to talk to about my concerns.

Rating:

5.0

did not have a trolley available that i requested for the move out needed to move a refrigerator

Rating:

5.0

Always quick service!

Rating:

5.0

The man who works here has been nice and helpful! As long as he works there, I will rent from him.

Rating:

5.0

i have never had a bad experience here!

Rating:

2.0

The truck was not cleaned before my rental. Gas was nearly empty and they don't carry dollies, etc.

Rating:

5.0

The guys are always in good spirits really one of the best

Rating:

4.0

I could not back up the trailer so the men did it for me. They were courteous and efficient.

Rating:

1.0

The gentleman who gave us our truck gave us the wrong one. The manager called us almost an hour later and made us come back to exchange for a different truck as the one we were initially given “absolutely could not” leave the Minneapolis area. This was a major inconvenience as we had to go back after starting our moving process and was incredibly frustrating.

Rating:

3.0

The passenger rear view mirror was broken.

Rating:

2.0

Uhaul scheduled a pickup here for 7am in person. This location doesn’t open until 9am, we had to change this order to a mobile pickup.

Rating:

1.0

The truck was filthy and extremely scratched up. The mobile check in experience was slow and didn’t provide anywhere to document damage, odometer or fuel gauge reading. This was the worst uhaul experience I’ve had.

Rating:

5.0

Friendly kind clean

Rating:

1.0

Truck had been spray painted. They also charged me for a service i didn’t request and only refunded half of my money which is terrible I’ll never use uhaul again.

Rating:

5.0

The staff at the location was very helpful and the equipment was very clean and well maintained, however the experience of using the app for the mobile pickup was abysmal and I ran into multiple technical issues throughout the process. Luckily, the staff was able to help me after a significant delay.

Rating:

1.0

I got scammed. Very disappointed: Before returning I refueled the truck to above the level it was when I got it. It was near quarter tank, I put in near half tank of gas. Yet I was still charged a refueling service and fuel fees! Also, I brought back the truck before midnight but by the time I got to the drop key drop off box, which is on the other side of a very long block, and read and follow the return procedure, it was a few minutes past midnight. I ended up being charged for two rental periods when I had it for just one. On their website, as you go through the procedures before you put the key to the truck in the drop off box, there is an option to disagree or question some of the fees and give them an explanation. However, if you select it, you’re not able to finish the procedure and complete the return. End up paying whatever they say.

Rating:

5.0

Nothing. Customer service was fantastic. Online tooos and components are user friendly and resourceful. Great business in Minneapolis.