Customer Reviews for Minnies Auto And Truck Service Inc
(U-Haul Neighborhood Dealer)

331 reviews

7154 Broad St   Brooksville, FL 34601
(Us 41)

(352) 754-5416

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 754-5416

7154 Broad St
Brooksville, FL 34601
(Us 41)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Minnie's they are the Best of Best, they would not of sent me off like that.

Neva J. 
Rating:
5.0

Very friendly and helpful.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

beverly W. 
Rating:
5.0

Fantastic customer service

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

sharon O. 
Rating:
5.0

Very accommodating and prompt!

Tory S. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
3.0

Truck body damage, roof of truck leaked, some of my stuff got wet, not happy

Richard G. 
Rating:
5.0

Truck needs an alignment but drove great

Joshua L. 
Rating:
5.0

Great customer service

LESLIE C. 
Rating:
1.0

Even though my reservation was made with me checking no equipment insurance, I was still charged. The reason being that there is no cell service in the office so the employee must take pics of your license and do the paperwork on your behalf. Never mentioning once that the insurance is now being added. Never receiving a copy of anything as there is no service or wifi, so therefore you can't see it until it's returned, which I did later that night. However with it being a Friday night, you don't get the final receipt or notice it's been returned successfully until you call in Monday. Prayed the whole weekend the trailer wouldn't get stolen and I'd be responsible as there is no lock or drop off gate or anything for a trailer. When speaking with the employee I was told I should have double checked the paperwork. The paperwork I was never given or emailed? How am I supposed to double check something I never received. I Won't be returning, plenty of other locations.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

NOTHING

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Very nice people

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

patick H. 
Rating:
5.0

Customer did not leave a comment.

RAY E. 
Rating:
5.0

Customer did not leave a comment.

STACEY J. 
Rating:
5.0

Nothing. Minnie's was very clean and accommodating and the staff were extremely courteous and helpful. I will definitely use this location again.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

LUKE R. 
Rating:
3.0

When I picked up the truck I was never asked to check the fuel gauge. The lady told me, you paid for the best insurance so you don't need to worry about anything. The tank was just over half when I picked it up. I returned it with the same amount and was told I needed to return it full. I had to put an additional $52 in the tank. I realized that the text messages I received at pick up showed a full tank when I had this issue. I just feel cheated after spending over &600 with your company and returned it a day early.

BETH M. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Every one was helpful and friendly.

carol G. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

These people were very busy but they handled everything like professional.

PAUL EDWARD B. 
Rating:
1.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Everything great at drop off. Rate south to north great. Rate from north to south, way too high. Want me to drive any trucks north for UHaul?

MICHAEL C. 
Rating:
5.0

Wonderful people that really helped me out when I needed ot most.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

FARAH F. 
Rating:
1.0

Truck was a total P>O>S. lights not working, low tire pressures, A/C not working. I WILL NEVER RENT FROM U-HAUL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Theodore F. 
Rating:
5.0

Everything was good.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

christina T. 
Rating:
3.0

Customer did not leave a comment.

Wilfred A. 
Rating:
5.0

Customer did not leave a comment.

habitat O. 
Rating:
5.0

Keep this location open

LESLIE C. 
Rating:
5.0

Very friendly

Michael G. 
Rating:
3.0

Customer did not leave a comment.

KATHRYN A. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Victoria N. 
Rating:
3.0

UHaul reps were not present at drop off location. Have used this drop off location previously for which we would base a 'would recommend' response.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Great Service, Excellent Communication. We were very happy with getting our truck and padding quickly and with a smile. Thanks.

Soney G. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Sweet, neighborly feeling. Very easy going when I asked about extending our dates. No stress!

Jessica W. 
Rating:
4.0

The staff at Minnie's Auto and Truck Service are superb. Very courteous and professional. No recommendations for improvement. Thank You.

Tod S. 
Rating:
3.0

Customer did not leave a comment.

Roy F. 
Rating:
5.0

Great job

Philip or Mary P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

kellyann M. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN N. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

On the uhaul —The space between the floor and the ramp is difficult to get a dolly with an appliance over. That was really the only problem we had moving. The facility and personnel was great.

Margie R. 
Rating:
5.0

The overall process went very smoothly, however, the back of our truck was very dirty and needed to be cleaned prior to putting my belongings into it. Thank you!

Lori M. 
Rating:
5.0

Reduce prices

Leslie C. 
Rating:
5.0

Reduce rates

Leslie C. 
Rating:
3.0

The nexdt day I ended up with a charge of $8.75 on my AMEX, for what I don't know. I will now need to follow up to find out why that charge is there. The truck was returned on full and I was told I was "good to go" after the truck was checked in.

Michael M. 
Rating:
4.0

Im a US Army Vet with 4 one year combat tours in my 22 years of service. In 22 ive moved me and my family uncountless times using U-Hull as my fellow soldiers have done the same your company has made a fortune off the military and you dont offer any tipe of discounts for Veterans. I promise you in going to right a peace in the Veteran's monthly magazine about this i have 3 purple hearts were ive been injured fighting so companys like your can exist and 3 1 personal friends that lost there lifes and out of the 31 i know for a fact 13 of them used your company to move them and there familys so they lost there lifes so your company can profit off% more vets . im putting all of this in my story. But im going to use more facts like how much just the few soldiers i know your company has profited of us. I know im only one that will never use your company butl after these other soldiers read my storey you just might change your mind on a 10% discount the everything else i love about your company

Benjamin W. 
Rating:
3.0

Dark and gloomy yard. Doesn't feel safe. Poorly lit

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

The only problem with my visit was the floorboard of the can of the truck was sandy. I received the truck like that so I did not clean it out. Other than that, the truck ran well, came with an acceptable amount of gas, and did the job I rented it for. The clerk, Joe, was friendly and had answers for all of my questions.

Tyler P. 
Rating:
5.0

Very friendly

LESLIE C. 
Rating:
5.0

Minnie's run a very nice business- very courteous & helpful!! U-HAUL is Lucky to have them representing you!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
4.0

Customer did not leave a comment.

Joy V. 
Rating:
5.0

Checking on my phone was difficult. It was my first time

Carolee H. 
Rating:
5.0

Customer did not leave a comment.

carol H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Same service. Was a nice experience.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Great to do business with.

James S. 
Rating:
4.0

Location I set reservation at double booked same 26' truck. I had to go out of my way to Minnie's. I'm glad I did. Great staff, I was treated with respect and felt welcome. Any future Uhaul needs I will definitely utilize this location.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Very friendly and professional thank you

Mike P. 
Rating:
5.0

There was a mix up on if my truck had the weight capacity required to pull the trailer. This was due to computer issues in your system.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Everything good

Shawn Q. 
Rating:
5.0

This location is great. Very personable and nice family owned place. I had to rent this online myself as when I called the ‘main' number they couldn't find any transports within 20 miles of me. Talked to 2-3 people with the same outcome.

Shawn Q. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

ROSA T. 
Rating:
3.0

Actual size would be nice. I booked a 5x8 trailer. Actual width was like 52”. 8 inches shy of the 5 ft width Also trailer looked like it had been used for a yard cleanup and nobody even thought to clean it out Not a bad review. It worked for what I needed, but the little details would go a long ways

sherman C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
5.0

Very easy to reserve online and pickup/return to same location.

Terry Z. 
No reviews have been submitted for this location.

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