Have on hand dollies and hand trucks for rent.jay C.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that someone is available for the rental reservation. Make sure the rental is available and ready to go.Victor F.
Read above about the whole experience.Mary R.
Customer did not leave a comment.Zach M.
Cab had ashes in the ash tray. Could have used a sweep out. Did NOT have the rental equipment we had reserved and had to make two calls with 20+ minute wait times to get through to anyone AND go to two other locations to get one of the two pieces if rental equipment. Did not get the second piece, as they did not have.Derek M.
Customer did not leave a comment.Matt M.
Windshield Wipers were in need of replacing. They only smeared the rain and made it hard to see.michael D.
Customer did not leave a comment.Randy K.
Maybe if someone is at the location, it would be better, but trying to pick up and drop off from the website and/or phone app was not good. I set up an account with all my information the day before. When I got to the site I should have just have to check in....that didn't work, so then I called. I had to supply all my information again (credit card, address, location, miles, etc). It took me 30 minutes to pick up a truck that was just sitting there. Then when I dropped it off, I received a text to do a drop off process...that didn't work, so I had to call again and this time it was a quick 5 minute call. Next time I will not do pick up and drop off with a location not open.Roger R.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Ron P.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.Troy D.
Perfect experience.Scott S.
Customer did not leave a comment.james P.
They didn't open until 12:00pm so I had to cancel the work crew I had lined up to help. The pickup location was 50 miles (round trip) out of my way for the move. I had requested a pickup in Wis. Rapids at 9:00AM and was told I needed to pickup in Stevens Point at 12:00pm.Robert P.
Someone on the phone confirmed a trip for me, but then someone else from U-Haul called to say that the first person I talked with didn't have access to know what equipment was available. What a silly system if the left hand doesn't know what the right hand is doing. Dude on the phone who was rude finally confirmed when and where I could smaller equipment than what the first guy said I could have told me I was confirmed to pick it up at 9am. Problem was the location doesn't open until 10am, so my moving crew and I were forced to sit and wait for an hour. Luckily we had all had poor experiences with U-Haul, which gave us something to chat about to pass the time.Jason W.
Left taillight was out right tail light barely worked. Gentlemen kind of brushed it off for safety issues.Trisha K.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Thomas P.
Already top rated!!Anne G.
Customer did not leave a comment.David H.
There could have been a little more instruction regarding the peculiarities of the trailer. When I drove away the left fender flopped down. It had not been fastened.Gerald U.
I reswrved a U Haul trailer for pick up and when I got to location was informed that the reservation had been pushed to another location . I was never informed then upon calling the new location I was informed the trailer was rented to someone else. I ended up driving 51 miles to another location to pick up trailer. very unsatisified with the rental experience.Tim T.
Had a wonderful experience with customer service and very helpful.silvia S.
Tony and the other guy (Courtland?) were very helpful and communicated well, both in person and over the phone. They were able to accommodate a last minute change on my end, and made the experience smooth.john P.
The uhaul that we rented leaked. All of our stuff was soaked and had to be wiped down and dried when we got to our new place.Neil H.
Customer did not leave a comment.Jim M.