Customer Reviews for Mission Bay Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mission Bay Self Storage

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Garfield S. on

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Linda W. on

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Keep up your excellent customer service, your professionalism, and your great service attitude. We will be repeat customers and will refer our family and friends.

Jeffrey L. on

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Mary Lynn M. on

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Great experience thank you

mark C. on

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FENOLD J. on

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Michael L. on

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fabio A. on

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Fernanda M. on

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MICHAEL S. on

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Pedro M. on

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Best experience for being my first time. Quick and easy and very friendly people and recommend 10/10.

Lawrence B. on

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Jack R. on

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The van had an overwhelming smell of rodent excrement and/or manure. It was SO bad that we had to keep the windows open for the entire rental period but even that didn't dissipate/minimize the vile stench. We were literally on the verge of puking. We only need the van for 6 hours so we just sucked it up. In contrast, the staff is absolutely AWESOME!! Super friendly, helpful, and very knowledgeable. The made the process fast, totally painless, and didn't try to sell us stuff we didn't need. We would definitely return for all our rental needs.

Adilson C. on

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I've been renting there for years but this time I am disappointed and I just left a message in their voice mail. I see 2 items on my invoice that, as far as I understand, should not be there. One is $10.00 for Furniture Pads (I didn't even have them on the truck!), and two, $24.00 for EZ Fuel Sales, although I returned the truck with the same amount of gas as of when I took it. It is then an overcharge of $34.00. I would appreciate it if you look into it for me asap. Thanks. Adilson - 954-802-6585.

Michael G. on

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All together a great experience.

Gordon D. on

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Great experience. Thanks

ADRIANI S. on

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Hernando F. on

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Just keep that team

EDWIN C. on

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Romildo L. on

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Always excellent

Nahikari H. on

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More room for parking the trucks after hours, it's kinda tight

Seth W. on

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Robert A. on

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Outstanding people work at Mission Bay. Great place.

Guiliana D. on

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Aron ,he is excellent person!!! He work in the Store.Mission Bay Boca Ratón.

Daniel N. on

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Ron F. on

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In & out with ease

Anemey H. on

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Marisol D. on

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The female who attended to my rental was AMAZING. Very passionate and sweet. BIG PROPS to this location !!!

Dennis K. on

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Joseph Z. on

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Was charged $7 for a dolly we didnt use and the seal was still in tact. Not a big deal - we had a storage unit with them, rented uhauls twice and will be doing another later this week.

Ronna L. on

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David K. on

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Patricia N. on

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Boris M. on

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Keep up the wood work, very nice and knowledgeable people.

Brent P. on

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Keep up the good work.

Joseph B. on

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The after hours rental process needs to improve. No codes for the ever got provided. I had to wait to get my truck costing me a day of my time to get started on my move. The U Haul app needs to work. Even customer service tells you not to use it.

John G. on

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Robert C. on

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Just keep doing what you have been doing. Paula has great people skills and interaction.

Carlos P. on

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I returned vehicle 7 pm and gate was locked. I was not given instruction on how to open gate when I retrieved vehicle, despite I had rented it until 7 pm (gate closes at 6 pm). I called office and left a message and no one returned my call, I called Mission Bay Storage emergency security and they did return my call after approximately 15 minutes. Initial experience was fine until time to return the vehicle and I was locked out of gate.

Ashley C. on

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Your employee stole money and credit card information.

eli A. on

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Andrew K. on

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Steven W. on

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Smooth and easy process

Dennis S. on

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Darli D. on

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Nice staff and very professional!

Xi R. on

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Fill the gas to the level I took the car. Drive 40 mile. Add 5 gallons to the car. The uhaul place charge me extra 2 gallons for $8. This is absolute wrong.

Victor M. on

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My agent was perfect. Understanding, clear and Fast!

mike L. on

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Jacqueline W. on

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The staff is friendly and well manored and knowledgeable. The renting of the truck was truly effortless.i recommend anyone looking to rent a truck to do it here. Excellent service.

Steven A. on

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Easiest check in/out experience I ever had. Truck was clean and in great condition. No complaints at all.

Glen G. on

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12 hours after returning the truck and have not yet received the e-mailed receipt.

LOREY B. on

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dennis H. on

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The staff was very professional on how they presented themselves to me and my wife. They were very personal and explained everything about the rental very well. I would highly recommend using this uhaul site for any of tour moving needs thanks again it was a pleasure.

Amy W. on

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Very satisfied. Gentlemen at the desk was very pleasant.

PABLO G. on

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Peter B. on

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The gentleman who helped us was very polite and efficient. Good job U Haul

Lafayette N. on

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Bad experience

Josph M. on

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Tom S. on

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Stephanie C. on

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Personable, service-focused, can't be beat!

John D. on

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Pleasant place very satisfied

Grant G. on

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JAMES L. on

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Denise K. on

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Location was excellent, and the truck well maintained. Prices were also reasonable. The lady receptionist was very helpful.

Caitlyn B. on

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Ryan G. on

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Cab full of ants. Nest in dash. Told clerk at counter. Said they would spray them.

Marc C. on

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jose M. on

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Keith B. on

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Preston R. on

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frank A. on

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Timothy M. on

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I use this location regularly and always have great service. Highly recommend this location.

Richard B. on

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David G. on

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renting from Mission Bay Self Storage is always easy and the staff is very knowledgeable and friendly

Luis G. on

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excellent attention.

Ron S. on

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Harry S. on

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Ramiro A. on

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Chris S. on

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Very clean facility. great customer service. Also nice vehicles.

Steven M. on

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Brent P. on

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Keep doing what your doing. Aron & Jenn do a great job.

Roberto R. on

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Excellent staff and service , very humble , very professional , very knowledgable , trust worthy , very safe place to be able to store your things and very clean.

Michael G. on

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Quick and easy, excellent customer service!!

marian C. on

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Nothing I could see so far

Muhammed I. on

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Very easy and fast

Michael W. on

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david S. on

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This was one of the best experiences I have had in recent years. Your team made the entire experience exceptional. Good to see some companies perform to this level.

Mary H. on

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Did not have any it available

Genevieve P. on

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Jeffrey F. on

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Brent P. on

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Kristy H. on

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The customer service is excellent!!

duca C. on

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Staff was very nice and personable

marc M. on

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Great Staff

Janet C. on

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When we first went to rent it heron was so nice and helpful!! But when we went to take our stuff out of there he was so ignorant, asked him for a dolly and he replied don’t you think your asking me for to much!! When I dident know u can just pull out the dolly from the truck.. I think if you not going to give a good customer service then don’t work. And also when I tried to park the truck he came and said what you doing you gonna block me from gettin our like I new he was going to leave. Won’t recommed it to no one cause of his ignorance

Henry E. on

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Zoltan P. on

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Carsten S. on

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Great service

joseph G. on

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Blayne L. on

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danielle H. on

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Easy, quick, affordable and the staff member let me know to refill the used the gas which was a good tip.

Sara A. on

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David R. on

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The truck was great and the staff was even better !!

Bill G. on

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Great staff!!!

Joseph V. on

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Ben W. on

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Kevin was very helpful

ivette d. on

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Didn't got to utilize service and the service over the phone was unpleasant.

Sami I. on

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Rented my unit from underneath me then held my money hostage until I filled this survey out.

Caterina B. on

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Friendly staff, unit I wanted was not available but they worked with me to find one that worked for my need.

JEFF Z. on

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Good experience, lighting could be better.

NATALIIA K. on

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Very safety storage and excellent staff!

DAVE B. on

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Outstanding staff and facility. Very pleased with the experience, including assistance from U-Haul Corporate. Impressive all the way.

Damari V. on

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online reservation was easy to complete

HUYNH N. on

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Jen was a best cusomer service rep. ever

STEVEN S. on

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Great place to store your things.

JOHN P. on

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Office staff was great !!

GREG D. on

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The unit was clean and air conditioned. A cart was available for us to use and the staff was very helpful.

ADOLPH H. on

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Kevin greeted every patron and asked them to wait. My reservation was pulled up and he showed me two units, both clean and ready to rent. Easy, friendly experience!