Customer Reviews for Mission Bay Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mission Bay Self Storage

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Joseph Z. on

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Was charged $7 for a dolly we didnt use and the seal was still in tact. Not a big deal - we had a storage unit with them, rented uhauls twice and will be doing another later this week.

Ronna L. on

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David K. on

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Patricia N. on

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Boris M. on

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Keep up the wood work, very nice and knowledgeable people.

Brent P. on

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Keep up the good work.

Joseph B. on

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The after hours rental process needs to improve. No codes for the ever got provided. I had to wait to get my truck costing me a day of my time to get started on my move. The U Haul app needs to work. Even customer service tells you not to use it.

John G. on

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Customer did not leave a comment.

Robert C. on

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Just keep doing what you have been doing. Paula has great people skills and interaction.

Carlos P. on

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I returned vehicle 7 pm and gate was locked. I was not given instruction on how to open gate when I retrieved vehicle, despite I had rented it until 7 pm (gate closes at 6 pm). I called office and left a message and no one returned my call, I called Mission Bay Storage emergency security and they did return my call after approximately 15 minutes. Initial experience was fine until time to return the vehicle and I was locked out of gate.

Ashley C. on

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Your employee stole money and credit card information.

eli A. on

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Andrew K. on

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Steven W. on

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Smooth and easy process

Dennis S. on

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Darli D. on

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Nice staff and very professional!

Xi R. on

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Fill the gas to the level I took the car. Drive 40 mile. Add 5 gallons to the car. The uhaul place charge me extra 2 gallons for $8. This is absolute wrong.

Victor M. on

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My agent was perfect. Understanding, clear and Fast!

mike L. on

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Jacqueline W. on

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The staff is friendly and well manored and knowledgeable. The renting of the truck was truly effortless.i recommend anyone looking to rent a truck to do it here. Excellent service.

Steven A. on

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Easiest check in/out experience I ever had. Truck was clean and in great condition. No complaints at all.

Glen G. on

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12 hours after returning the truck and have not yet received the e-mailed receipt.

LOREY B. on

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Customer did not leave a comment.

dennis H. on

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The staff was very professional on how they presented themselves to me and my wife. They were very personal and explained everything about the rental very well. I would highly recommend using this uhaul site for any of tour moving needs thanks again it was a pleasure.

Amy W. on

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Very satisfied. Gentlemen at the desk was very pleasant.

PABLO G. on

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Peter B. on

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The gentleman who helped us was very polite and efficient. Good job U Haul

Lafayette N. on

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Bad experience

Josph M. on

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Tom S. on

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Stephanie C. on

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Personable, service-focused, can't be beat!

John D. on

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Pleasant place very satisfied

Grant G. on

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JAMES L. on

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Denise K. on

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Location was excellent, and the truck well maintained. Prices were also reasonable. The lady receptionist was very helpful.

Caitlyn B. on

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Ryan G. on

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Cab full of ants. Nest in dash. Told clerk at counter. Said they would spray them.

Chris S. on

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Very clean facility. great customer service. Also nice vehicles.

Mary H. on

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Did not have any it available

Kristy H. on

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The customer service is excellent!!

Ben W. on

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Kevin was very helpful

ivette d. on

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Didn't got to utilize service and the service over the phone was unpleasant.

Sami I. on

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Rented my unit from underneath me then held my money hostage until I filled this survey out.

Caterina B. on

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Friendly staff, unit I wanted was not available but they worked with me to find one that worked for my need.

JEFF Z. on

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Good experience, lighting could be better.

NATALIIA K. on

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Very safety storage and excellent staff!

DAVE B. on

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Outstanding staff and facility. Very pleased with the experience, including assistance from U-Haul Corporate. Impressive all the way.

Damari V. on

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online reservation was easy to complete

HUYNH N. on

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Jen was a best cusomer service rep. ever

STEVEN S. on

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Great place to store your things.

JOHN P. on

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Office staff was great !!

GREG D. on

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The unit was clean and air conditioned. A cart was available for us to use and the staff was very helpful.

ADOLPH H. on

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Kevin greeted every patron and asked them to wait. My reservation was pulled up and he showed me two units, both clean and ready to rent. Easy, friendly experience!