Customer Reviews for Mission Bay Self Storage
(U-Haul Neighborhood Dealer)

1,898 reviews

20273 State Rd 7   Boca Raton, FL 33498
(N Of Glades Rd)

(561) 487-8733

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(561) 487-8733

20273 State Rd 7
Boca Raton, FL 33498
(N Of Glades Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This location could offer more vans, most of the times I have to book the van 2 days in advance.

Heber M. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Truck was quite dirty on the exterior. Interior was very clean.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

INSHAN S. 
Rating:
5.0

Andrew Hamilton was exceptional with providing customer experience and understanding of Uhaul rental truck and storage. Give this gentleman a raise.

ANDREW P. 
Rating:
5.0

This was a perfect experience, excellent customer service. The best uhaul location I've used, fast , friendly and convenient! The person at your location is an asset. He knows how to treat your customers.

TONYA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Great service, new cargo van, very friendly and professional agent, affordable price for so convenient service. Thank you so much!!!

Larisa R. 
Rating:
4.0

Taken by surprise when I found out location did not offer one month free storage for one way rental since uhaul did advertise that. Very unhappy

Richard B. 
Rating:
5.0

Very nice people

WILLIAM S. 
Rating:
5.0

Excellent place and team. Easy to work with and great service for storage units and truck rental.

PAUL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYTHOMAS C. 
Rating:
5.0

Customer did not leave a comment.

DIANA R. 
Rating:
5.0

In the almost 10 years that we used the facility inside and outside storage rooms and parking as well, we never had an issue nor complaint. Recommended 100% for your storage needs !

CARLOS J Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL H. 
Rating:
5.0

Everything was great! Customer service was Excellent. I highly recommend this location.

ANTONETTE D. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

GARRY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Excelent customer service

RUBEN E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing

RONEN B. 
Rating:
5.0

Everything went smoothly and quickly.

sandra K. 
Rating:
5.0

No changes needed. Your staff gets an A+

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Dmitry C. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Good customer service

Antonio N. 
Rating:
5.0

All great, keep doing what you do Aron and Paula.

PAUL T. 
Rating:
5.0

Truck milage and gas not working. Pulled into gas station. Recorded miles to empty 43. Put 2 gallons in and it didn't change??? Should have gone up at least 20 miles?? So equipment not working properly. Front desk staff was very friendly when arrived and checked out. And easy drop off after hours

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

Claudia C.  |  Overall Experience 
Rating:
3.0

The vehicle was old and did not handle well

DONNA S. 
Rating:
5.0

Great people and great service.

JACK Z. 
Rating:
5.0

Professional and friendly. Great experience!

Thomas M.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service and the level of security. Aaron and team, bent of backwards to help me and my family; especially seeing as we were out of the country for the majority of our time in the unit.

GEOFF D.  |  Overall Experience 
Rating:
5.0

Everything was perfect!!

JOAN D. 
Rating:
5.0

Great service. Thank you!

ANDREI S. 
Rating:
5.0

Nothing at all: customer service, and all else, is always A+ !!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ANA B. 
Rating:
5.0

Staff was friendly, renting and using the unit was easy. Would recommend.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

NORRISSIE H. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

All good with Aaron at the helm…

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

No improvement needed. Very good people to work with at this location.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
5.0

Aaron is great!!!

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Denis G. 
Rating:
5.0

All around good service and good people.

Christian W. 
Rating:
5.0

great simple, fast friendly service

Edgar L. 
Rating:
5.0

Nice and friendly staff. Very easy in and out.

RON U. 
Rating:
5.0

Everything was excellent! Paula and Andrew were great, amazing customer service!!!

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Excelente servicio y muy amables los empleados

ERWIN O. 
Rating:
3.0

I checked the vehicle out with a full tank. As I exited the facility I noticed it was on 7/8's of a tank. I drove 44 miles. I put 8 gallons back into the tank when I turned it in and have that receipt. At 12 miles a gallon I would have used 3 1/2 gallons and not 8. I put 4 1:2 gallons into the tank that I should not have. At $3.10 a gal that's $10.85 over payment. I pointed this out when I turned the vehicle in and the response was why did I not bring it to their attention. I just did! Is this a systematic practice on fuel? I think that this type of error should be avoided 100% of the time if you are properly checking and documenting fuel. It's not about the money but the practice here: Rented from UHaul many many times over the years. Disappointed.

KELLY A. 
Rating:
5.0

Aaron good customer service

Dominic C. 
Rating:
5.0

Keep doing what you're doing and customer's will keep using your rental service. A+

RICHARD S. 
Rating:
5.0

Great customer service. Efficient, business like and friendly.

THOMAS M. 
Rating:
5.0

Everything was fine . The representative was fast and very helpful. The truck was very clean and ran perfectly

STEVEN T. 
Rating:
5.0

Kudos to Andy- greeted me by my name as I walked through the door and great service after that ! Service, Service, Service !! Excellent...

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

FABIANO A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Laura and Andrew took care of all my needs and answered all questions with utmost professionalism. Highly recommend !!!

FRANK N. 
Rating:
5.0

they were extremely personable and friendly

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

The staff at mission bay was great the manager Aaron was extremely helpful my whole time there made my stay easy will definitely come back to same place if I need

FRANK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN H. 
Rating:
5.0

Paula was amazing! Everyone very friendly and we're very helpful!

DARREN G. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO L. 
Rating:
5.0

Nothing. U-Haul has been going in the right direction, in my opinion, for a few years now. Remember: Always be friendly, helpful, open-minded and smile.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jorge P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAIRE C. 
Rating:
4.0

Customer did not leave a comment.

KARL M. 
Rating:
5.0

Customer did not leave a comment.

CAMILA M. 
Rating:
1.0

The worker they don't want to work there very poor customer service

AMR A. 
Rating:
5.0

Everything great. Thanks

SAINT JAMES P. 
Rating:
5.0

Great experience they where quick and got me on road quickly

NIEVES E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

If possible get a new models trucks The service is great!!! but all the trucks i rent in the past was very old

RONEN B. 
Rating:
5.0

The perfect place to rent

MARIA G. 
Rating:
5.0

Great pleasant folks to assist you

JAMES H. 
Rating:
5.0

It was easy and satisfactory

Janet G. 
Rating:
5.0

Na

XXX G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

No surprises, everything was great

PETER K. 
Rating:
5.0

Customer did not leave a comment.

STANLEY O. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

STEVENT D. 
Rating:
5.0

This is my 3rd time renting a Uhaul Truck at this location and every time it's been a good experience. Paula was very helpful each time and got me out of there quickly each time.

Harvey L. 
Rating:
5.0

Everyone was very helpful. The rental process was easy. Thanks.

ANDRES D. 
Rating:
5.0

Truck was having a hard time going straight, front end was loose. Location and people were great, app not so much, truck old and fuel gauge didn't work properly!

EDWARD J. 
Rating:
5.0

Nothing is required, at this point in time.

LEOPOLD W. 
Rating:
5.0

Everything went very well, Paula and team were very nice and helpful all the time !!

Ortiz H. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Excellent service by staff

MARK L. 
Rating:
5.0

Kepp doing what your Doing!

TIMOTHY S. 
Rating:
2.0

When I picked up the vehicle it had a screw in the tire. There was no spare tire and I had to purchase a plug kit. Although the office agent was friendly and professional, there was no proper adjustment for my charges to reflect this major inconvenience and safety issue.

eric F. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

MARWAN B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Great customer service!!!!

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

GUILIANA D. 
Rating:
5.0

The only issue I had was that in 2019 I had auto debit each month but this time it was not done and I was locked out of my unit and was asked to come by to give a credit card. I WAS OUT OF STATE. Otherwise, good experience.

PATRICIA C.  |  Overall Experience 
Rating:
5.0

Thank you for a great experience with you guys. Clean place, close by, nice people to deal with, no problem. Thank you again.

Cilia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cormac M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paolo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen J.  |  Overall Experience 
Rating:
5.0

Kevin greeted every patron and asked them to wait. My reservation was pulled up and he showed me two units, both clean and ready to rent. Easy, friendly experience!

ADOLPH H.  |  First Impressions 
No reviews have been submitted for this location.

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