Customer Reviews for Mission Bay Self Storage
(U-Haul Neighborhood Dealer)

1,944 reviews

20273 State Rd 7   Boca Raton, FL 33498
(N Of Glades Rd)

(561) 487-8733

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(561) 487-8733

20273 State Rd 7
Boca Raton, FL 33498
(N Of Glades Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FAUSTO D. 
Rating:
5.0

Customer did not leave a comment.

KURTIS E. 
Rating:
5.0

Customer did not leave a comment.

YEFIM C. 
Rating:
5.0

Keep it up!!!

ROBERT O. 
Rating:
1.0

They charged me 25 for cleaning fee,all i did was carry to soffas,on a very old truck this is not right i feel riped off

JHONATAN V. 
Rating:
5.0

Customer did not leave a comment.

Marc V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Aaron is a champion in customer service. You would want him in your organization as a manager and your team lead. He goes above and beyond to help and satisfy his clients. I witnessed firsthand a couple of situations in which most people would have lost their cool, but he handled it smoothly and professionally. I would definitely recommend this location to friends and family. Thank you, Aaron Regards, Luciano Vieira.

Luciano V.  |  Overall Experience 
Rating:
5.0

Fast reservation process. Easy, quick professional pick up. Recommend highly.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Angela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

YOEL L. 
Rating:
5.0

The manager, Aaron was very helpful and I thank him.

CHARLES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VLAD K. 
Rating:
3.0

The truck was not clean when I picked it up. There was microwave food and plastic trash in the back seats which I had to clean when returning it. The truck also smelled like smoke despite there being a do not smoke symbol. The truck also had a 'Oil Change Required' warning every time I started it up.

Nassim D. 
Rating:
4.0

Overcharged my by $10.00+ !

GERALD S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Everyone was great. Thank you.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

KAYLA L. 
Rating:
5.0

Everything was great. Your employee was amazing. Professional, courteous and friendly. Helped us with our needs. Thank you for your service.

PETER N. 
Rating:
5.0

Your service was outstanding The person in charge was outstanding www.knollpublishing.com

AMOS K. 
Rating:
5.0

I've rented 2 trucks from this location. I was helped by different people each time and everyone was awesome. They are very nice, helpful and professional.

JOSEPH N. 
Rating:
5.0

Always easy to do business with.

BRENT P. 
Rating:
5.0

Long term customer. Always very very helpful and super great staff use this facility for all your needs 5 star service

MITCHELL B.  |  Overall Experience 
Rating:
5.0

excellent job office manager!

DENIS M. 
Rating:
5.0

Thank you to Aaron and Leo!

JOHN G. 
Rating:
5.0

Customer service was excellent!

MOHAMMAD N. 
Rating:
5.0

Efficient friendly and personal service. Have been a customer for many years. Always a positive experience at Mission Bay U-Haul 🎉

Minda S. 
Rating:
5.0

Customer did not leave a comment.

TOMAS M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

So very helpful ☺

MITCHELL B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
1.0

For context, I reserved the truck 2 weeks prior to my moving date to ensure there were no issues with availability. On the day of pickup after filling out the paperwork your counter person handed me the keys and told me to make sure there were no dents or I would be responsible. Once I located the truck I noticed that truck as covered in mud and obviously not washed. Once I walked around the truck I saw the front driver side tire was almost flat. I went back inside and told the counter person to which they replied "no problem, I'll put air in it". While he was filling the tire up I said this truck is filthy, why isn't it clean, he said people use these as work trucks what am I supposed to do about it? As he was filling the tire I looked down at the tire and saw a large screw stick in the tire. I brought it his attention and he said "it should be fine, it's a slow leak". I asked why he didn't walk he truck himself before turning it over to me, to whick he replied some weak rebuttal. I said , I'm not comfortable driving on a tire with a "slow leak", and I'd like another vehicle. He said we don't have any, you need to go somewhere else. I said I'm moving today and don't have time for this. He said oh well, I guess you need to take this. Against my better judgement because of the situation I was in, I took the truck. The odometer had 150,000 miles on it, couldn't go above 40mph, and sounded like it was about to die any second, not to mention I was wondering if I'm going to get a blowout on the tire any second. I pull up to my new luxury condo building completely embarrassed in a Sanford and Sons mess of a truck. U-Haul should be ashamed to have vehicles like this on road. Your customer service is abysmal and you need to do reeducation on your staff and the maintenance of your trucks. Awful experience!

REIDE F. 
Rating:
5.0

I love all from UHAUL..THE BEST THERE..

MARCIA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Aaron was excellent and fluent in his communication and overall work. Emergency support was excellent

GORDON B. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

Hopefully in other places you could find people as friendly and knowledgeable about their work as the employee who attended me in this place. For the rest, all good with the rented vehicle.

Orlando P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA S. 
Rating:
5.0

Great facility. Perfect location. Everyone was very attentive to my needs. Ty!

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIPE A. 
Rating:
5.0

Customer did not leave a comment.

ROSAURA H. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL G. 
Rating:
5.0

This location could offer more vans, most of the times I have to book the van 2 days in advance.

Heber M. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Truck was quite dirty on the exterior. Interior was very clean.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

INSHAN S. 
Rating:
5.0

Andrew Hamilton was exceptional with providing customer experience and understanding of Uhaul rental truck and storage. Give this gentleman a raise.

ANDREW P. 
Rating:
5.0

This was a perfect experience, excellent customer service. The best uhaul location I've used, fast , friendly and convenient! The person at your location is an asset. He knows how to treat your customers.

TONYA F. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Great service, new cargo van, very friendly and professional agent, affordable price for so convenient service. Thank you so much!!!

Larisa R. 
Rating:
4.0

Taken by surprise when I found out location did not offer one month free storage for one way rental since uhaul did advertise that. Very unhappy

Richard B. 
Rating:
5.0

Very nice people

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYTHOMAS C. 
Rating:
5.0

Customer did not leave a comment.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

GAIL H. 
Rating:
5.0

Everything was great! Customer service was Excellent. I highly recommend this location.

ANTONETTE D. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Excelent customer service

RUBEN E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing

RONEN B. 
Rating:
5.0

Everything went smoothly and quickly.

sandra K. 
Rating:
5.0

No changes needed. Your staff gets an A+

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Dmitry C. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Good customer service

Antonio N. 
Rating:
5.0

All great, keep doing what you do Aron and Paula.

PAUL T. 
Rating:
5.0

Truck milage and gas not working. Pulled into gas station. Recorded miles to empty 43. Put 2 gallons in and it didn't change??? Should have gone up at least 20 miles?? So equipment not working properly. Front desk staff was very friendly when arrived and checked out. And easy drop off after hours

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
3.0

The vehicle was old and did not handle well

DONNA S. 
Rating:
5.0

Great people and great service.

JACK Z. 
Rating:
5.0

Everything was perfect!!

JOAN D. 
Rating:
5.0

Great service. Thank you!

ANDREI S. 
Rating:
5.0

Nothing at all: customer service, and all else, is always A+ !!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ANA B. 
Rating:
5.0

Customer did not leave a comment.

ERICA C. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

NORRISSIE H. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

All good with Aaron at the helm…

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

No improvement needed. Very good people to work with at this location.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON B. 
Rating:
5.0

Aaron is great!!!

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Denis G. 
Rating:
5.0

All around good service and good people.

Christian W. 
Rating:
5.0

great simple, fast friendly service

Edgar L. 
Rating:
5.0

Nice and friendly staff. Very easy in and out.

RON U. 
Rating:
5.0

Everything was excellent! Paula and Andrew were great, amazing customer service!!!

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Excelente servicio y muy amables los empleados

ERWIN O. 
Rating:
3.0

I checked the vehicle out with a full tank. As I exited the facility I noticed it was on 7/8's of a tank. I drove 44 miles. I put 8 gallons back into the tank when I turned it in and have that receipt. At 12 miles a gallon I would have used 3 1/2 gallons and not 8. I put 4 1:2 gallons into the tank that I should not have. At $3.10 a gal that's $10.85 over payment. I pointed this out when I turned the vehicle in and the response was why did I not bring it to their attention. I just did! Is this a systematic practice on fuel? I think that this type of error should be avoided 100% of the time if you are properly checking and documenting fuel. It's not about the money but the practice here: Rented from UHaul many many times over the years. Disappointed.

KELLY A. 
Rating:
5.0

Aaron good customer service

Dominic C. 
Rating:
5.0

Keep doing what you're doing and customer's will keep using your rental service. A+

RICHARD S. 
Rating:
5.0

Great customer service. Efficient, business like and friendly.

THOMAS M. 
Rating:
5.0

Everything was fine . The representative was fast and very helpful. The truck was very clean and ran perfectly

STEVEN T. 
Rating:
5.0

Kudos to Andy- greeted me by my name as I walked through the door and great service after that ! Service, Service, Service !! Excellent...

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

FABIANO A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Kevin greeted every patron and asked them to wait. My reservation was pulled up and he showed me two units, both clean and ready to rent. Easy, friendly experience!

ADOLPH H.  |  First Impressions 
No reviews have been submitted for this location.

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