Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)

498 reviews

102 Island Rd   Scarborough, ON M1C2P8
(Port Union Rd and Kingston Rd)

(416) 282-6106

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(416) 282-6106

102 Island Rd
Scarborough, ON M1C2P8
(Port Union Rd and Kingston Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARY ELIZABETH L. 
Rating:
1.0

I rented a van and I completely understand that people rent these vehicles for a variety of reasons but when i got on this van I was overcome but the strong scent of manure, I brought it to the attention of the vendor who rented me the vehicle and he said he would charge the previous renter a clean up fee yet he did absolutely nothing to compensate or correct the issue with me

RANDYP C. 
Rating:
1.0

I wasn't Satisfied with the vehicle condition. As I got in, there was a warning sensor in the van Saying right rear door open. I thought it was just a open door, I got out to close it and it kept on displaying the warning sensor. I went back to the Uhal store and advised them about it. The lady rep said ignore and drive it. They didn't have another cargo van. I had no choice to take it and use it as it's my moving day. While driving it kept on beeping multiple times. The lock were kept on auto locking the door. I was annoying while on the long drive. I had to blast music to block out the sound. Please have it repaired and it's not safe. I did numerous check to make sure the door is shut. Even tho the sensor are faulty and it isn't safe. After I decide to cancel my reservation at the same and took my business else tomorrow. Thanks, Arun.R

Arun R. 
Rating:
5.0

Very friendly and convenient!

KELLYA D. 
Rating:
5.0

Customer did not leave a comment.

Anselme D. 
Rating:
4.0

Customer did not leave a comment.

Inam C. 
Rating:
5.0

I truly appreciated the staff in the store. Very helpful. Would recommend this location to others. Thank you!

KAREN W. 
Rating:
5.0

So far it is terrific.

MARCIANO T. 
Rating:
5.0

Customer did not leave a comment.

ELVIS W. 
Rating:
5.0

Customer did not leave a comment.

RODD G. 
Rating:
5.0

was happy with service.

FERNANDO S. 
Rating:
4.0

All seemed fine to me.

MARCIANO T. 
Rating:
5.0

Customer did not leave a comment.

rikesh M. 
Rating:
5.0

Customer did not leave a comment.

ALICIANICOLE K. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

ELUANI V. 
Rating:
2.0

Very dirty and smelly truck. Hasn't been cleaned in months. Shameful especially during covid

WADE H. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
5.0

Customer did not leave a comment.

CHARLESL B. 
Rating:
4.0

Always keep the rental vehicle with full gas so that the next customer can refill it easily.

SAJI T. 
Rating:
1.0

Worst truck ever driven Poooor mileage Very hard to do the checkin and checkout Moreover the truck was almost empty when picked. Showing only 10 miles left

HARINDERJIT D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

The cabin was smelly. It seemed that the cabin air filter had not be changed for a while.

JORIS M. 
Rating:
5.0

Keep providing excellent service

WINSTON G. 
Rating:
3.0

The van had stiff steering and the left turn signal was out in the rear. did not have the furniture pads I ordered already in the van.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

There was an issue with a warning message but it didn't affect the drivability of the van. I let the rental location know about the issue.

susan O. 
Rating:
3.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Already have recommended

Salvatore Z. 
Rating:
5.0

Customer did not leave a comment.

Noli A. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
4.0

The van had a partially filled garbage bag and there was garbage stuffed down the driver side door pocket.

ANDREWN C. 
Rating:
5.0

It was my first time to rent with Uhaul and it was a very pleasant experience overall.

Manuel T. 
Rating:
2.0

I went to the storage place and found that I couldn't get access. I went back to the pickup location and asked them if I can return the truck and cancel. They refused. I had to keep the truck with me until it was time to return it. I called uhaul and they said it was the store that I should talk to. I used uhaul so many times. Was disappointed they couldn't give me even partial discount.

SOBINI T. 
Rating:
5.0

The truck was a but hard to close and lock but otherwise was okay

PIYUSHKUMAR A. 
Rating:
5.0

Customer did not leave a comment.

Eddy Francisco A. 
Rating:
5.0

In this pandemic everyone will want to sanitize for themselves also, so supplies on hand would be welcome. Thanks

finola G. 
Rating:
5.0

Customer did not leave a comment.

Joris M. 
Rating:
1.0

We were charged for insurance although we hadn't selected that option. Besides, we paid for a dolly that wasn't given to us. So we have been charged in excess. When the same was brought to the notice of the outlet, they said we needed to take it up with U-Haul.

Venkatesh S. 
Rating:
1.0

on march 25, I had made a reservation for a 15' truck and a furniture dolly to be picked up on april 16 at 10 am. when I arrived I was told they did not have the truck and it would not be available until the afternoon. I was given the option to that the 10' truck instead. As a result we had to make 2 trips and i did not receive the furniture dolly

Miranda M. 
Rating:
4.0

I have used this location several times. The equipment has always been available and ready to go at my reserved time .

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Jaimani M. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

DUANE D. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS JOEL AAR B. 
Rating:
2.0

The equipment was very dirty i jad to clean it myself before i put my furniture and the truck was unsafe to drive.

Rani K. 
Rating:
5.0

Great 👍

JEANU G. 
Rating:
5.0

Customer did not leave a comment.

Lindley J. 
Rating:
4.0

Customer did not leave a comment.

Kristhiant F. 
Rating:
5.0

Customer did not leave a comment.

Rose F. 
Rating:
5.0

It was a great experience. I posted about in on our community Facebook group and reviewed it on Google.

Roslin S. 
Rating:
5.0

Customer did not leave a comment.

Temitope A. 
Rating:
5.0

Customer did not leave a comment.

GISELLE L. 
Rating:
5.0

Customer did not leave a comment.

Mudassir A. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
4.0

Customer did not leave a comment.

Liam B. 
Rating:
5.0

Customer did not leave a comment.

Charmaine P. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Staff are professional and courteous.

Gary C. 
Rating:
5.0

102 Island road for Uhal was the best Rental experience I have ever recived.. I never new that this place even existed the owners are amazing "Mom And Pop" Franchise with the upmost care in custome Services and satisfaction I had ever received thank you 103 Island road * Mister convience*. Thank you will be visiting again!!

RAMADAN M. 
Rating:
4.0

keep up the work

HARRYK D. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Erduhan G. 
Rating:
4.0

This Uhaul location provided good customer service

udayakumar S. 
Rating:
5.0

Make sure the door can close, not the store's fault more like the previous renter messed it up.

Justin F. 
Rating:
1.0

Don't change the Toronto pick-up location to Scarborough at the last minute ahead of a busy moving day. Supply the customer with the requested moving equipment that they paid for over a month in advance instead of supplying them with none of it.

Carson M. 
Rating:
5.0

Customer did not leave a comment.

DUANEMICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Heung-Jae C. 
Rating:
4.0

Good guys, quick friendly service.

STEPHEN S. 
Rating:
2.0

I ordered a dolly to be in the truck because I had a lot of boxes to move up basement stairs. THE DOLLY WAS NOT IN THE TRUCK. I called the location and was told I could come and pick it up but those kilometres would be added to my total. While the clerk gave me a refund of the $7 rental for a the dolly, the lack of the dolly made my move extremely difficult and I will not use Uhaul again.

Karyn C. 
Rating:
5.0

Customer did not leave a comment.

Tanvir Hasan K. 
Rating:
4.0

The mobile check in is a little slow. You should allow part of it to be done in advance instead of when someone gets to the location. For example taking a photo of driver and drivers license.

Vatche T. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
5.0

Customer did not leave a comment.

Pha-Luan H. 
Rating:
3.0

I called customer service due an error on my part and had to wait over 20 minutes to talk to a representative. This is unacceptable.

Peter F. 
Rating:
5.0

Very courteous professionaland have always provided me with a good safe vehicle. $th time customer.

GARYNORMAN C. 
Rating:
5.0

The Agent was very informative and Helpful, This is one of the Best experience ever I have received from U-Haul.

DIPTESH P. 
Rating:
5.0

Customer did not leave a comment.

dana M. 
Rating:
5.0

Customer did not leave a comment.

Cryssa B. 
Rating:
5.0

Customer did not leave a comment.

Chaudhry K. 
Rating:
5.0

His service was absolutely outstanding by far the best experience I've ever had with a uhaul

Tanisha Alexandr C. 
Rating:
5.0

Customer did not leave a comment.

dean S. 
Rating:
5.0

My uhaul had a leak and when it rained it ruined my clothing and many boxes were soiled.

JENIFFER V. 
Rating:
3.0

My rental was approved and then there was no truck available the day of. I had to switch it to this location because they had the truck, which added extra km on my bill. Please get your online system fixed. It is not working properly. My storage unit also charged me a late fee because my cc info was wiped from your system. There are major issues with your online system.

SHABANA S. 
Rating:
5.0

Staff Very Courteous

Cleveland C. 
Rating:
4.0

A used and crumpled napkin was left in the passenger side door slot. In the age of Covid-19 this is not acceptable.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
3.0

The van we were given was very dirty. Someone had even left a dirty glove inside. It was obviously not cleaned after its last use. I used sanitized wipes to wipe everything down and they were black with grime. There was fur all over the seats. I was very disappointed

MICHAELNICHOLAS T. 
Rating:
1.0

Extremely poor experience. I waited more than 40 minutes to pick up a truck I rented online and did an online check in prior to arrival. The equipment I rented was not available when I arrived and I had to wait for the store owner to locate it. Then I was not assisted with loading the trolleys to the truck. The female store operator was very rude and more interested in serving her convenience store customers rather than the u haul renters. She could not answer questions on the truck operation. Then, once I realized that the truck she rented to me was blocked in the tiny parking lot by 3 other u haul trucks, she gave me a bunch of keys and told me to figure out the keys and move them myself or wait for her to call a driver who was 20 mins away! I will NEVER use this location again. Also, not a single attendant used gloves or masks during the entire process.

Tarlika P. 
Rating:
3.0

The truck was dirty. I told the person. Who gave the key. He did not bother to come and check it out.

RAJESHRAMAPATI M. 
Rating:
3.0

Customer did not leave a comment.

BOHDANVLADIMIR F. 
Rating:
5.0

It was great overall

ELVINLIVINGSTON M. 
Rating:
4.0

check in system seemed to be down at time of pick up and drop off. Other than that, no issues. Always great service. Thanks!

Faisal A. 
Rating:
4.0

Customer did not leave a comment.

ABBOUD Z. 
Rating:
2.0

The vehicle was dirty. In the middle of a pandemic covid 19 or any sanitary issues should not be a concern for a customer. This needs to be resolved.

Amardeep G. 
Rating:
5.0

The lady working there was very kind and helpful. Also being next to the gas station is very handy.

JASSE R. 
Rating:
3.0

Customer did not leave a comment.

Peter F. 
No reviews have been submitted for this location.

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