Mister Convenience on Island Road is a strange place to pick up a uhaul, but the service was excellent there and the vehicle clean and ready to go. The location is very close to our home (walking distance) so it was a real pleasure to find a uhaul location that had all the right attributes!
Joan W
Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean truck , communicate clearly about the price , check the gas level before renting and putting it on rental agreement.
siva aAll good
Keith HGreat experience. Very easy and quick procedure. most friendly and efficient staff.
peter kOne of the best rental experiences I've ever had (and there's a lot on that list). Well done!!!
Ari PThe service is too expensive. Paid over $200 for usage in less than 2hrs. I regret using this service
Adekunle ONothing
DOMENICGREGORY LVan was dirty and smelled like dogs were transported there. Flies and bugs inside thr cabin.
Marco WLocation provided good, friendly service. Helped me when I had a problem with my reservation.
Blane SThe truck smell like wet dog and body odour.
Natalya WMr. Convenience on Island Road gives awesome customer service. Thank you!!
Michelle PTruck is not well maintain, i can send you photo. Filthy Truck inside and out.
Wilmer RNo suggestions. I was pleased with everything.
Andrew DEnough Staff on hand to deal with Store customers as well as Uhaul customers as well, in and out in 5 minutes!
Edward WThere’s nothing for improving, it’s amazing.
Subashini KThis was a very easy transaction. Rent, Move, Return and pay. thank you.
Jason HN/A
Peter AI was overcharged
SHEHERI CThe back door was very hard to open and close took 2 people to pull it open and had use all my weight to close it , I sprayed some wd40 on the hinges , still hard to open and close, got the done.
Romel SThere were questions repeated from the online reservation and the in-person check-in. This suggests the process isn't completely seamless yet, between online and in-person. Apart from the that, the customer service was nice and smooth, and this particular location is super great for the neighbourhood.
Rod GDetails was not delivered in correctly manner and host should know how to give customer service. Extremely rude.
Anika GWindshield washer was not operational. Also one of the back break lights.
Jeff PThe vehicle is not well maintained. Truck was clean inside.
Dixon DThanks so much for the great service!
Amanda TMake sure trucks are cleaned, have staff do pre inspection for damage. Damage on Uhaul records did not match damage on vehicle.
Adreyun GMy original location could not provide me the rental as the on line reservation system screwed up my reservation and the lady at the store could not figure things out. I was sent to a second location where the person was not knowledgeable to process my reservation. So after an hour and a half of struggling to get a rental truck, I was sent to this and final location where they were able to process and provide me a truck. Overall my UHaul experience was VERY poor.
VAHE MU-haul online booking needs work. I booked and confirmed my booking online in ajax when I got there they didnt have a truck for me and told me the online reservation messed up.I had to go 20km out of my way to get a truck. There was another person there with the same issue. FIX ONLINE RESERVATION SO PEOPLE DON'T WASTE THEIR TIME.
Edwin RThe inside was full of fur and something gross in the cup holder. Also the tire was flat. They did come and fix it right away but that took several hours away from my day.
Jacqueline BI made the mistake of not checking the mileage. The reported mileage driven exceeded my actual trip significantly. Needless to say I will not be using this location ever again.
Mohammed BMichelle was super sweet and very helpful. She was polite, courteous and very professional.
paul oThe process went well. No complaints
Sanjae MLong time before we had access to the truck to leave. Pick up was 10, didn't leave until 1045 and this was with prebooking. In addition, we did not receive our deposit back. Told the system was down. We have since received a check, but will take 4 to 6 weeks to deposit. In addition the details are not correct on it.
Thanushian jNice guys
Chris Snothing .excellent service thank you
RON MThe inside cab was absolutely filthy with leftover masks from the last customer hanging off of the steering wheel. It’s still COVID times and uhaul should still be more mindful of this.
Larry MVehicle broke down and I asked if I could use the vehicle for longer cause of the inconvenience and I was hun up on and charged extra for the over night (which I delivered 30 min late). Also , I used 20 KM and was charged 30 dollars for fuel . they are saying it was 5/8th but it was on half. have the picture and time stamp to prove it
Arnold FThe truck ran nicely, with good air conditioning and sound system. The gas mileage wasn't bad either.
Blane SThe van needed to be cleaned on the inside. It absolutely disgusting.
Danette BTruck needs clean, Lots of junk. Customer Service is good!
Wilmer RNA
Emil MAir conditioning did not work and I had to sweep out truck myself before loading. I drove for 7-hours with no air conditioning as the truck was already loaded and on the road before realizing the AC was broken.
James BAs a large company in business as many years as u-haul u would think a customer would be more important to u but after a 5 hour wait and almost having a heart attack trying to get a truck that was already on reserve internet was down u would think u could of just took a picture of a driver's license and a picture of the person face to match and a deposit in cash and give the key..but what you guys pulled was nasty I am still not good from what it did to me waiting and fighting with your nasty team of representatives. Clearly something needs to be done to make this a better and easier experience
Mildred SThe passenger side mirror points upward, so it cannot see ANY traffic! The cabin of the truck is not very clean. The reservation system is terrible! I booked the truck more than one month ago for a location only 5 minutes city drive from home, but I was informed that truck available is about 1.5 hours away with highway traffic! I spent hours and hours to call the customer supports, but the lined kept dropping! Finally I could get hold of a support about 10:30 pm who found a truck still over an hour highway traffic! The system makes no sense!
Edmund HThe truck needed cleaning on the inside and in the box. I also encountered mechanical difficulties, and did not get to complete my move. Roadside assistance was called, but they took almost 4 hours to arrive on the scene. This is not the fault of the rental location, but U-Haul needs to do some thing about the reliability of this particular truck.
MILTONS RRadio is not Working, Truck is filthy, The truck need to be check by Mechanic, some bad sound at the back wheel.
Wilmer REnsure that the inside of the truck has no other persons belongings. Ensure that the back of the truck is empty of a piece of wood, broken hanger, there is a dolley and blankets as UHAUL says that there is. The process of the check in and check out was easy and staff very friendly.
Velda MThe gas tank was not at the full mark when I got it. The cab and box had previous garbage in it. It could use a clean in the cab....
Mike Ghad to spend 20 min cleaning the doors, and covering the passenger seat, as it was covered in dog hair.
Tim MI think I I charge to much, to fill up was almost 80.00 dollars then he charged me 246.00 dollars I picked up at 10pm 2.15pm I wasn't happy with the costs Thank you SM
SAVATRI M