Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)

665 reviews

102 Island Rd   Scarborough, ON M1C2P8
(Port Union Rd and Kingston Rd)

(416) 282-6106

Office Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(416) 282-6106

102 Island Rd
Scarborough, ON M1C2P8
(Port Union Rd and Kingston Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

duane s 
Rating:
5.0

Customer did not leave a comment.

SANDRA H 
Rating:
5.0

Hello, efficient and courteous service. I will certainly recommend to a friend. Thank you

RAMSANKAR S 
Rating:
5.0

Customer did not leave a comment.

DANNY N 
Rating:
5.0

Trolly included on the rental package

ARVIN L 
Rating:
5.0

Best costumer service

GOCE T 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A 
Rating:
1.0

U haul drop off charge location and I don't know any one not informed about that and thay charge more 24 dollar. I'm not charged location. I don't want to pay extra.

HARNISHKUMAR P 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Fix the damage to the vehicle before renting it. Back right lights broken badly, right rear corner panel damaged so right back door didn't close properly. Inside was very dusty with sand and dirt. Back two tires were low in air.

Velda M 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Extremely convenient location with a variety of vehicles to suit your needs. Staff on hand made the process very easy to complete. I will use this location from now on when my work requires a larger vehicle.

JOHN S 
Rating:
5.0

Was a great experience overall and, staff where very polite and helpful. Pickup and equipment return was easy and quick.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

JEROME E 
Rating:
5.0

It was a great experience, I wouldn't change a thing

SCERON O 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

We have used this location multiple times and have always been satisfied with the service. We will be needing to rent again within the next couple of months and will definitely be returning. Polite service. Well-organized. No complaints at all. And, the price is quite reasonable.

Stephen M 
Rating:
3.0

First of all, I was sent to this location even though it was 28 km away from where I needed it. Although the gentleman at the desk was helpful, he did not have the appliance dolly I reserved and despite his efforts to locate one, apparently it was discovered that no location in the GTA had one. I fail to understand what the purpose of reserving equipment is if you can’t guarantee its availability? The job I travelled from Kitchener to do became a lot harder as a result of this. This occurred even though I informed the operator I spoke to on the phone the day before that I would need a dolly and if it’s unavailable, I would consider cancelling the truck. Instead, my husband and I had to lift three heavy appliances onto the truck by hand.

GINA A 
Rating:
5.0

Customer did not leave a comment.

Varalakson J 
Rating:
5.0

It was nit clean enough. Previous renter left 3 bags of garbage inside of the van. Otherwise it was smooth and very convenient experience overall.

Mahmudul M 
Rating:
5.0

Customer did not leave a comment.

Tamaris M 
Rating:
5.0

Clean but could be better

Peter O 
Rating:
4.0

The brake pedal is too high up, I'm sure you have a reason for that but as an almost tall lady (5'9) I was wildly uncomfortable and had an ache in my leg by the time I was on my way back with the truck. Just something to look into if you can!

KAYLA C 
Rating:
5.0

Nothing

Nilo L 
Rating:
4.0

Customer did not leave a comment.

Blane S 
Rating:
5.0

Customer did not leave a comment.

Angela S 
Rating:
3.0

Customer did not leave a comment.

Christine D 
Rating:
4.0

Make sure haul truck is clean for next renter

amar B 
Rating:
5.0

Van I rented, needs service. Tires or bearings, driving on a smooth highway feels like a gravel road. Ultimately, I was wondering if the packages fell over. This trick needs to be serviced for wheel issues. Idle sounds rough.

Dave D 
Rating:
5.0

Customer did not leave a comment.

Velda M 
Rating:
4.0

Customer did not leave a comment.

May Z 
Rating:
5.0

Mister Convenience on Island Road is a strange place to pick up a uhaul, but the service was excellent there and the vehicle clean and ready to go. The location is very close to our home (walking distance) so it was a real pleasure to find a uhaul location that had all the right attributes!

Joan W 
Rating:
1.0

Clean truck , communicate clearly about the price , check the gas level before renting and putting it on rental agreement.

siva a 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
5.0

Customer did not leave a comment.

Krutika D 
Rating:
5.0

All good

Keith H 
Rating:
3.0

Customer did not leave a comment.

MOHSEN B 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
5.0

Customer did not leave a comment.

RAM G 
Rating:
5.0

Great experience. Very easy and quick procedure. most friendly and efficient staff.

peter k 
Rating:
4.0

Customer did not leave a comment.

Allen M 
Rating:
5.0

One of the best rental experiences I've ever had (and there's a lot on that list). Well done!!!

Ari P 
Rating:
3.0

Customer did not leave a comment.

Otavio C 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
3.0

The service is too expensive. Paid over $200 for usage in less than 2hrs. I regret using this service

Adekunle O 
Rating:
5.0

Nothing

DOMENICGREGORY L 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
3.0

Customer did not leave a comment.

Khadoi B 
Rating:
5.0

Customer did not leave a comment.

Ed W 
Rating:
4.0

Customer did not leave a comment.

Peter F 
Rating:
4.0

Customer did not leave a comment.

KEVIN W 
Rating:
3.0

Customer did not leave a comment.

juliet s 
Rating:
2.0

Van was dirty and smelled like dogs were transported there. Flies and bugs inside thr cabin.

Marco W 
Rating:
4.0

Location provided good, friendly service. Helped me when I had a problem with my reservation.

Blane S 
Rating:
2.0

The truck smell like wet dog and body odour.

Natalya W 
Rating:
3.0

Customer did not leave a comment.

Kashyap S 
Rating:
5.0

Customer did not leave a comment.

Sravan S 
Rating:
4.0

Customer did not leave a comment.

Nadi P 
Rating:
5.0

Customer did not leave a comment.

Nimanshu N 
Rating:
5.0

Customer did not leave a comment.

lik k 
Rating:
5.0

Mr. Convenience on Island Road gives awesome customer service. Thank you!!

Michelle P 
Rating:
1.0

Truck is not well maintain, i can send you photo. Filthy Truck inside and out.

Wilmer R 
Rating:
5.0

Customer did not leave a comment.

SINA Z 
Rating:
5.0

Customer did not leave a comment.

Betty D 
Rating:
5.0

No suggestions. I was pleased with everything.

Andrew D 
Rating:
5.0

Customer did not leave a comment.

Samantha I 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
4.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Customer did not leave a comment.

Tracy D 
Rating:
5.0

Customer did not leave a comment.

Marc W 
Rating:
5.0

Enough Staff on hand to deal with Store customers as well as Uhaul customers as well, in and out in 5 minutes!

Edward W 
Rating:
5.0

There’s nothing for improving, it’s amazing.

Subashini K 
Rating:
5.0

Customer did not leave a comment.

Velda M 
Rating:
5.0

This was a very easy transaction. Rent, Move, Return and pay. thank you.

Jason H 
Rating:
5.0

Customer did not leave a comment.

balla g 
Rating:
5.0

Customer did not leave a comment.

Seiyoen P 
Rating:
5.0

N/A

Peter A 
Rating:
1.0

I was overcharged

SHEHERI C 
Rating:
5.0

Customer did not leave a comment.

jezreel m 
Rating:
5.0

The back door was very hard to open and close took 2 people to pull it open and had use all my weight to close it , I sprayed some wd40 on the hinges , still hard to open and close, got the done.

Romel S 
Rating:
4.0

There were questions repeated from the online reservation and the in-person check-in. This suggests the process isn't completely seamless yet, between online and in-person. Apart from the that, the customer service was nice and smooth, and this particular location is super great for the neighbourhood.

Rod G 
Rating:
1.0

Details was not delivered in correctly manner and host should know how to give customer service. Extremely rude.

Anika G 
Rating:
5.0

Windshield washer was not operational. Also one of the back break lights.

Jeff P 
Rating:
2.0

The vehicle is not well maintained. Truck was clean inside.

Dixon D 
Rating:
5.0

Thanks so much for the great service!

Amanda T 
Rating:
5.0

Customer did not leave a comment.

Charmaine S 
Rating:
2.0

Make sure trucks are cleaned, have staff do pre inspection for damage. Damage on Uhaul records did not match damage on vehicle.

Adreyun G 
Rating:
5.0

My original location could not provide me the rental as the on line reservation system screwed up my reservation and the lady at the store could not figure things out. I was sent to a second location where the person was not knowledgeable to process my reservation. So after an hour and a half of struggling to get a rental truck, I was sent to this and final location where they were able to process and provide me a truck. Overall my UHaul experience was VERY poor.

VAHE M 
Rating:
1.0

U-haul online booking needs work. I booked and confirmed my booking online in ajax when I got there they didnt have a truck for me and told me the online reservation messed up.I had to go 20km out of my way to get a truck. There was another person there with the same issue. FIX ONLINE RESERVATION SO PEOPLE DON'T WASTE THEIR TIME.

Edwin R 
Rating:
4.0

The inside was full of fur and something gross in the cup holder. Also the tire was flat. They did come and fix it right away but that took several hours away from my day.

Jacqueline B 
Rating:
3.0

I made the mistake of not checking the mileage. The reported mileage driven exceeded my actual trip significantly. Needless to say I will not be using this location ever again.

Mohammed B 
Rating:
4.0

Customer did not leave a comment.

Winston C 
Rating:
5.0

Michelle was super sweet and very helpful. She was polite, courteous and very professional.

paul o 
Rating:
5.0

The process went well. No complaints

Sanjae M 
Rating:
5.0

Customer did not leave a comment.

Ken P 
Rating:
2.0

Long time before we had access to the truck to leave. Pick up was 10, didn't leave until 1045 and this was with prebooking. In addition, we did not receive our deposit back. Told the system was down. We have since received a check, but will take 4 to 6 weeks to deposit. In addition the details are not correct on it.

Thanushian j 
No reviews have been submitted for this location.
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