How is the $1 environmental fee used? Junk fee. The inside of the van could be wiped down better.
TOBY-ANNE D
Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I chose the option to pick up the truck and equipment using the 24/7 and app. When I got there to check in using the app, I get an email error saying no equipment has been assigned for this reservation. There were no keys in the lockboxes. While the process was smooth when I finally got into the store, having to go through that beats the purpose of doing everything online.
FRANCIS JHello, efficient and courteous service. I will certainly recommend to a friend. Thank you
RAMSANKAR STrolly included on the rental package
ARVIN LBest costumer service
GOCE TU haul drop off charge location and I don't know any one not informed about that and thay charge more 24 dollar. I'm not charged location. I don't want to pay extra.
HARNISHKUMAR PFix the damage to the vehicle before renting it. Back right lights broken badly, right rear corner panel damaged so right back door didn't close properly. Inside was very dusty with sand and dirt. Back two tires were low in air.
Velda MExtremely convenient location with a variety of vehicles to suit your needs. Staff on hand made the process very easy to complete. I will use this location from now on when my work requires a larger vehicle.
JOHN SWas a great experience overall and, staff where very polite and helpful. Pickup and equipment return was easy and quick.
BRIAN SIt was a great experience, I wouldn't change a thing
SCERON OWe have used this location multiple times and have always been satisfied with the service. We will be needing to rent again within the next couple of months and will definitely be returning. Polite service. Well-organized. No complaints at all. And, the price is quite reasonable.
Stephen MFirst of all, I was sent to this location even though it was 28 km away from where I needed it. Although the gentleman at the desk was helpful, he did not have the appliance dolly I reserved and despite his efforts to locate one, apparently it was discovered that no location in the GTA had one. I fail to understand what the purpose of reserving equipment is if you can’t guarantee its availability? The job I travelled from Kitchener to do became a lot harder as a result of this. This occurred even though I informed the operator I spoke to on the phone the day before that I would need a dolly and if it’s unavailable, I would consider cancelling the truck. Instead, my husband and I had to lift three heavy appliances onto the truck by hand.
GINA AIt was nit clean enough. Previous renter left 3 bags of garbage inside of the van. Otherwise it was smooth and very convenient experience overall.
Mahmudul MClean but could be better
Peter OThe brake pedal is too high up, I'm sure you have a reason for that but as an almost tall lady (5'9) I was wildly uncomfortable and had an ache in my leg by the time I was on my way back with the truck. Just something to look into if you can!
KAYLA CNothing
Nilo LMake sure haul truck is clean for next renter
amar BVan I rented, needs service. Tires or bearings, driving on a smooth highway feels like a gravel road. Ultimately, I was wondering if the packages fell over. This trick needs to be serviced for wheel issues. Idle sounds rough.
Dave DMister Convenience on Island Road is a strange place to pick up a uhaul, but the service was excellent there and the vehicle clean and ready to go. The location is very close to our home (walking distance) so it was a real pleasure to find a uhaul location that had all the right attributes!
Joan WClean truck , communicate clearly about the price , check the gas level before renting and putting it on rental agreement.
siva aAll good
Keith HGreat experience. Very easy and quick procedure. most friendly and efficient staff.
peter kOne of the best rental experiences I've ever had (and there's a lot on that list). Well done!!!
Ari PThe service is too expensive. Paid over $200 for usage in less than 2hrs. I regret using this service
Adekunle ONothing
DOMENICGREGORY LVan was dirty and smelled like dogs were transported there. Flies and bugs inside thr cabin.
Marco WLocation provided good, friendly service. Helped me when I had a problem with my reservation.
Blane SThe truck smell like wet dog and body odour.
Natalya WMr. Convenience on Island Road gives awesome customer service. Thank you!!
Michelle PTruck is not well maintain, i can send you photo. Filthy Truck inside and out.
Wilmer RNo suggestions. I was pleased with everything.
Andrew DEnough Staff on hand to deal with Store customers as well as Uhaul customers as well, in and out in 5 minutes!
Edward WThere’s nothing for improving, it’s amazing.
Subashini KThis was a very easy transaction. Rent, Move, Return and pay. thank you.
Jason HN/A
Peter AI was overcharged
SHEHERI CThe back door was very hard to open and close took 2 people to pull it open and had use all my weight to close it , I sprayed some wd40 on the hinges , still hard to open and close, got the done.
Romel SThere were questions repeated from the online reservation and the in-person check-in. This suggests the process isn't completely seamless yet, between online and in-person. Apart from the that, the customer service was nice and smooth, and this particular location is super great for the neighbourhood.
Rod GDetails was not delivered in correctly manner and host should know how to give customer service. Extremely rude.
Anika GWindshield washer was not operational. Also one of the back break lights.
Jeff PThe vehicle is not well maintained. Truck was clean inside.
Dixon DThanks so much for the great service!
Amanda TMake sure trucks are cleaned, have staff do pre inspection for damage. Damage on Uhaul records did not match damage on vehicle.
Adreyun GMy original location could not provide me the rental as the on line reservation system screwed up my reservation and the lady at the store could not figure things out. I was sent to a second location where the person was not knowledgeable to process my reservation. So after an hour and a half of struggling to get a rental truck, I was sent to this and final location where they were able to process and provide me a truck. Overall my UHaul experience was VERY poor.
VAHE MU-haul online booking needs work. I booked and confirmed my booking online in ajax when I got there they didnt have a truck for me and told me the online reservation messed up.I had to go 20km out of my way to get a truck. There was another person there with the same issue. FIX ONLINE RESERVATION SO PEOPLE DON'T WASTE THEIR TIME.
Edwin RThe inside was full of fur and something gross in the cup holder. Also the tire was flat. They did come and fix it right away but that took several hours away from my day.
Jacqueline BI made the mistake of not checking the mileage. The reported mileage driven exceeded my actual trip significantly. Needless to say I will not be using this location ever again.
Mohammed B