Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)

263 reviews

608 Orpington Rd   Peterborough, ON K9J4A4

(705) 201-5340

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur-Fri: 7 am - 4:30 pm
  • Sat-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(705) 201-5340

608 Orpington Rd
Peterborough, ON K9J4A4

Services at this Location:

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur-Fri: 7 am - 4:30 pm
  • Sat-Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I cannot think of anything to improve for the next customers. The staff were congenial, prompt and very efficient, keep up the good work.

David L. 
Rating:
4.0

Very nice man at the convenience. Would not recommend the U Haul store on Water Street in Peterborough.

brian P. 
Rating:
3.0

a $94.75 charge appears on my visa my final bill was $63 17 not seeing a credit , please look in to that

larry S. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Garnet Y. 
Rating:
5.0

Customer did not leave a comment.

Warren W. 
Rating:
5.0

The owner or agent on duty was very helpful and friendly.

Rick D. 
Rating:
5.0

I can't think of anything. Good service. Its a very busy location. I could tell the gentleman working there has a good relationship with his customers, that shows great character. I liked my experience thank you. 😁

David M. 
Rating:
5.0

Customer did not leave a comment.

Frank U. 
Rating:
5.0

Customer did not leave a comment.

ajay K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

No issues. No problems. Excellent Customer service

Camiel D. 
Rating:
5.0

Great service, Great people

Erin V. 
Rating:
4.0

Customer did not leave a comment.

PATRICE W. 
Rating:
5.0

Customer did not leave a comment.

hashmeet S. 
Rating:
5.0

Customer did not leave a comment.

Harshilkumar P. 
Rating:
5.0

Customer did not leave a comment.

Mitcel A. 
Rating:
5.0

Customer did not leave a comment.

avi P. 
Rating:
2.0

The vehicle ran fine, but the cleanliness of both the pickup/drop-off location and the vehicle were undesirable. We had to clean the inside of the windows before we would think about driving it any distance. It was disappointing. The attendant who served us was friendly and courteous.

Barry M. 
Rating:
1.0

The truck felt like it needed a wheel alignments and felt very unsafe to drive I would not recommend this rental to anyone due to safety conncerns

Gerard F. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Can't think of anything, everything great

David F. 
Rating:
5.0

It was really nice experience to get a uhaul from this location. The service was really good. The guy working there made my first time experience with uhaul really good.

Puneet S. 
Rating:
1.0

Customer did not leave a comment.

Shanna L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Maybe have a price for less than 4 or 6 hours..only needed the truck for 20 minutes and paid the same as all day...

Terry A. 
Rating:
5.0

Customer did not leave a comment.

FRANCISR T. 
Rating:
2.0

Faster and friendly service, less dated equipment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

simerjeet S. 
Rating:
5.0

Good service. Good job.

david S. 
Rating:
5.0

I am happy for onwer

balpreet M. 
Rating:
5.0

The owner of this Mister Convienance/Uhaul Rental Location was fantastic. He was polite, patient, and very helpful. He ensured that I had everything I needed and he did it with a smile. Would definitely recommend!

Christopher john T. 
Rating:
3.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

The mobile app check in was glitchy and frustrating but the attendent at the location was extremely helpful and made things easier. Very good experience overall. Would definitely rent from here again.

Mary B. 
Rating:
5.0

Awesome customer service.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Mehdi H. 
Rating:
3.0

Customer did not leave a comment.

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Ensure drivers area is cleaner especially during a pandemic. Other than that very fair experience.

Ellwood S. 
Rating:
5.0

Always prefer this location. Amazing service 😊

Tracy R. 
Rating:
4.0

Customer did not leave a comment.

GEORGE F. 
Rating:
3.0

Customer did not leave a comment.

neil C. 
Rating:
1.0

They charged me for touchless drop off and I never spoke with them. It was unreasonable.

Ranbir V. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Excellent customer service/service. Super nice people, very fast. Was in and out within 5min, keys in hand. My go to place for future rentals, 100%. Thank you for making every experience so easy :)

RYANJ D. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
1.0

I had called to try and make a reservation but was told to do it online. I did do that, also i did the pre check in providing all of my info including alternate phone, uploaded credit card and drivers license as it stated on your site I would save time when picking up the truck. It did not as I went through the same process when I arrived with the clerk. Before I left I asked if there was a snowbrush and was told they do not provide them. The truck had not been cleared of snow so this to me was unaccetable. The clerk offered up one from behind the counter finally but I was told I could not take it with me. When i returned I told the clerk I wanted to pay cash but that also really didnt work for him. I ended up paying with my visa. This is the third time I have rented from that location and it will be the last. I also am going to seek out alternatives to Uhaul.

Rob H. 
Rating:
4.0

Served my needs convenient for pick up. Would rent there again

Wayne H. 
Rating:
3.0

maybe actually assist in the trailer hook up, check signals, brakes etc, verify condition of unit

MELbourne W. 
Rating:
5.0

Customer did not leave a comment.

Jade F. 
Rating:
3.0

Wash exterior, Sweep the box out better.

Scott F. 
Rating:
1.0

Nasty truck, debris all over the cab, cargo area dirty.

LARRYJOHN F. 
Rating:
5.0

Extremely fast and efficient.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
4.0

It was a great experience. The truck was clean , but the brakes were a little bit spongy. The man in the store was nice and polite. The only thing is he served the teens from the high school next door and kept me waiting. Which cut back on my time I needed to get to where I was going and back by 5pm.

AUTUMNL B. 
Rating:
4.0

Always friendly service at this location.

CHRIStopher F. 
Rating:
2.0

The van was dirty inside and had a terrible smell. There was no evidence of any cleaning/Covid precautions.

Brenda R. 
Rating:
1.0

I was charged over $600 for a 2day rental! Charge extra mileage! A 2 day rental with 167km insurance and truck rental fees is $225 total!!!!!! Plus gas which I spent $70 on and the owner of the place tried to make me put more in!!!! I originally reserved my truck in one town and was FORCED by the branch to pick up my truck in a different town they made me pay the extra mileage I did not get the discount I was promised!!!!! I absolutely do not recommend this rental branch ever!!!!! The owner is ripping people off for large amounts of money!!!! I called customer service to get my money back and be charged proper fees

Mitzi S. 
Rating:
5.0

Customer did not leave a comment.

joseph N. 
Rating:
4.0

I wouldn't recommend Uhaul at all to anyone, terrible experience prior to drop off. I can be reached at aliebaadarany@gmail.com or 416-818-5844 if you wish to discuss anything

Alie B. 
Rating:
4.0

Only negative is. There is no parking at this location because it's a small parking lot. But there is a boat lunch around the bend near the river which has free parking. I park there all the time. The owner is nice but takes advantage I think. As my credit card was charged $384.00 when the total was actually $290. Enjoyable experience nonetheless.

Scott N. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Quick service, very affordable,

jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
1.0

I had a bad experience. When I dropped the truck off, I had set my things to the side of the vehicle including a gallon of paint. The man asked me to take any garbage out so I did and proceeded to put it in a garbage as he walked around and inspected the vehicle. He got into the truck and began backing up. I turned around and he ran over my things. The paint was epoxy and went everywhere. I salvaged what I could. I went In and paid and asked him what we can do about the stuff the was damaged as it was for a customer. He said you shouldn't leave it on the “floor” and said it's not my fault. I tried to get in touch with customer service but they too haven't been helpful and are sticking up for the guy. All I wanted was to be reimbursed for the accident and costs of materials I spent. Thanks U-Haul. What a good first impression.

Jody A. 
Rating:
1.0

I was not made aware, until I arrived, that i need to provide my own hitch and ball to use a trailer with the trucks. This is mostly to blame on the customer service representative who set up the rental.

adam C. 
Rating:
5.0

Customer did not leave a comment.

larry Y. 
Rating:
4.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Customer did not leave a comment.

Nelson K. 
Rating:
5.0

Very pleased over all great to deal with will be back joe

peter B. 
Rating:
5.0

Vehicle was ready to go, quick paperwork, completed my job ,quick return, good experience, use U-Haul again no problem.

Owen H. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Gopan is excellent to work with. Prompt and friendly. Joseph

JOSEPH R. 
Rating:
4.0

Great customer service!

Faye T. 
Rating:
4.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
2.0

The left signal light was not working- we told the worker and no solution was offered- so we had to have a friend follow behind us to ensure safety. Also an unexplained $16 additional fee was charged upon picking up trailer even though we'd paid fully online.

Robert F. 
Rating:
5.0

Amazing guys, convenient, knows what he is doing.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Can't think of anything to improve this service. 🤔 Was a great experience from start to finish. Gentleman in the store was very efficient and friendly making a disastrous move, a lot easier. 😀

Linda G. 
Rating:
3.0

Truck was in miles and gas was not filled up to full

Timothy D. 
Rating:
5.0

Can't think of a thing! It couldn't have been any easier!

janet W. 
Rating:
3.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

Nothing. A good basic location.

Robert C. 
Rating:
5.0

Always excellent. Which is why I focus my needs here. Joseph

JOSEPH R. 
Rating:
5.0

The location and rep were fantastic! The trailer was very clean and the service was prompt. When we noticed that one of the trailer lights wasn't working properly, the rep immediately called in to have another trailer made avail. There were no issues and all was resolved promptly and without complications. I'd highly recommend them and use this location and company again.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
2.0

The inside of the cab was filthy. It looked like it had never been cleaned. It was covered in dirt and there were cigarette butts on the floor of the cab. I will not use this location again and I would not recommend it.

Richard H. 
Rating:
5.0

Service was great! Truck was clean although I am not sure (no evidence or acknowledgement) that it had been wiped down? Do they really need to take a picture of my drivers license? I understand security concerns but that made me a little uneasy.

SCOTT L. 
Rating:
2.0

The guy didn't seem to know what he was doing or he was just annoyed with us, and kept leaving to help other customers while helping us, leaving my credit card and license behind the counter. He said there would be some km's included in the base rental price (19.95) but we were charged for ever km. This would have been fine if that's what he said. In the past I have had pretty positive experiences with uhaul but this left a bad taste in my mouth.

Danielle B. 
Rating:
5.0

This uhaul location was recommended to me. Quick and easy, excellent service. I would definitely recommend.

Nicole G. 
Rating:
2.0

Fuel level was different on paper and actually on truck

kripal M. 
Rating:
4.0

Owner is very friendly. Have rented here a few times and he is very helpful.

thomas F. 
Rating:
5.0

We have always rented our uhaul trucks from this place.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Anna Lynn W. 
Rating:
5.0

The service I receive from Gopan at Orpington Mr. Convenience is second to none. He is an excellent agent for Uhaul. Joseph

JOSEPH R. 
Rating:
5.0

No improvement needed, very good service.

John V. 
Rating:
3.0

Customer did not leave a comment.

David H. 
No reviews have been submitted for this location.

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