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Piotr F
Customer Reviews for Mister Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked the vendor to apply a coupon code given from U-Haul. he didn't know how to do it. I had to call the company and give him my phone where the representative explained that it has to be applied on checkout. When my wife returned the equipment and shoed him the code he said he had it and disregarded it and fully charged me instead of using the coupon. Also when connecting the trailer it was raining so he didn't try to connect it and asked me to call him when done so he can take a picture of the hookup. He also said he will send me a link to my phone so I can upload pictures but it wasn't done. it was sent to my email.
ITAY APrice increase of over $1000.00 in the last 2 months is ridiculous. $463 in November....$1500.00 in February. Cheaper price for the next customer would be great!!
BRADLEY KGas should be full We had a different opinion on what was a quarter tank I am sure that I was right and he was wrong but I had to put more gas in it to get to his opinion on the quarter tank that the truck had when I got it
GREGORY DHe stole 20 dollars saying it was after hours and I was not according to the receipt. I had 2 extra hours left. I want the return of my money, I have all my emails to show and names of people I was talking to on the phone with uhaul.
STEPHEN OLock on back of truck was broken and I couldn’t secure my load .
KELLY EI was billed incorrectly. When we returned the car, i noticed the receipt has the wrong amount and just said it's just the estimate. They put 100km higher in their estimate but my bill came in even in higher amount. Do not use this branch!
MARK VGreat Service- friendly, fast, thorough and AFFORDABLE!
KELLY WFriendly to deal with . Product preformed as expected
CHRISTOPHER Hservice is good i dnt want to put any bad review here but i fill the fuel tank full still they charge me for 8 $ and when i was going for return nobody was there to inform like fuel is less but have receipt of filling tank that is my reservation number 97955318
RAVINDER SHis manger was very polite a d respectful, I enjoyed talking to him. He extended me every curticy. Thank you for your hard work and great service. I am sorry I do not know the mental man's name but he is at the mister convenience store at the corner of Orpington rd Peterborough. Just a lovely man.🙂🙂🙂 thank you again
SERENA VRetrain this Uhaul staff. Unaware of their franchise obligations, rude to customers. No idea what they are doing.
RYAN MGet larger trailers…this was actually too small for my household furniture. A 14-16 foot trailer would have been so much better
DANIEL MGentleman at the counter was great
Cody GSales person did not walk me through the vehicle just gave me the keys and said find the truck that matches #on the keys. He said he would email the signed contract and it was not so when I returned 2 new people were taking pics of vehicle and asked if it was dirty when I picked it up. I said truck was in same condition we returned it. Truck leaked water from it being a rainy day water came into cab from passenger seat belt harness. Fuel was not explained since I didn't get contract to compare what we started with so I filled to best guess but was charged 1.98 per short litre.
David Rease of rental, pick up
Kevin MSo bad customer service. was located in a convince store. Bought 2L pop when returning price was 1.99 Clerk took a five dollar bill from us and walked away pocketing the money. I said where our change he said no. Guy rip us off. We were there as U haul Customers all clerks were too busy texting on the phone or just plain ignoring us on pick up and drop off. NEVER dealing with U Haul again if this is how you are treated and then ripped off of money. I had inputted my credit card info in line paid for it on line but they did take my credit card and walked away wouldn't give it back. Wondering if it was copied before given back to me. SO RUDE TO PEOPLE.
Heather SNot one complaint :)
George MVery friendly staff .
RANJIT JQuick and helpful
Patrick EThe check in was very slow, there was less gas then noted on the contract, the truck needed maintenance,
patricio vDo businesses get vetted before uhaul approves them as a suitable/appropriate location? A run down convenience store that has a tiny parking lot doesn't seem like a great location to me. When we returned the trailer we let him know about a couple of issues we had. First, the fender over the tire was bent and was rubbing against the tire. We noticed this before we had loaded anything into it. Hubby bent it back so we could continue to use it. Second, aren't these trailers supposed to have an actual trailer plate on it? Ours had a worn out and torn temporary plate. When we returned the trailer we let the clerk in the store know and he just shrugged his shoulders as if to indicate this was not his problem.
OTTO WThe front counter where we checked in was right next to the main door of the convenience store, and customers were constantly going in and out. Wish they would deal with u-haul customers in a different area (further down the counter where it is less in the way of the foot traffic).
Michelle WThe guy at the convenience store ( key holder of the uhaul vans) was rude for no reason including speaking to my mother and losing his patience when my mother didnt hear him a couple times but overall the truck was fine and got the job done
Coral CI arrived at 9:50, 10 minutes earlier than the pickup time to get the vehicle. The Convivence guy kept taking clients at his store and he made me wait on the side. He gave me the keys at 10:15 and told me I needed to get the van back at 1. I told him he caused a 15-minute delay and then he said that does not matter, if I didn't wanna pay extra I should bring the van back by 1. Plus the van smelt like somebody pooped in it.
Neeraj BI was charged extra because the fuel needle was not exactly as indicated on rental contract, I was charged extra because I was an hour late , and I was charged extra because I was over mileage, when I was told I had extra miles provided.. I had to rent the truck because U haul could not provide the covered trailer I had reserved in the first place I had the unit I wanted in the first place I would not have incurred gas charges, late fees, or mileage fees.
Syd RTrailer tongue weight is very heavy and was dropped to the ground. I had to lift it myself onto my hitch. Quite difficult.
Mark WThis was a last minute location change forced on me by U-Haul due to someone not returning the truck I booked. Added several kilometres, additional fees and inconvenience to my day. The truck itself was fine.
Brad JNothing
Deborah SNot as nice as U-Haul locations but acceptable and very practical due to close proximity!
Kirk EVery friendly and helpful. Very good experience. I have never rented a U-Haul before but will definitely use U-Haul again .
Ann MThe experience was easy and smooth.
RIKIN VYou wait and wait because the store comes first not the rental
Duane FI was told all your moving vans came with ramps and Dollie’s. that was not the case for my rental. Something amiss with the gas gauge on thir van I rented. It showed approximately 1/4 tank full. I drove it for 65 miles When I returned the van and put gas in it to bring it back to 1/4. When I returned the van the operator told me I had to pay to fill up the tank because it was less than 1/4. I took the van to the local gas station and put in another $20 worth of gas. I don’t see how to go 65 miles and no idling would cost $50 in gas The outside of the van was extremely dirty. When I drive it there was a definite theme as if there was a bulge or shifted tread in one of the tires. The transmission was also acting up. Lastly this was an American truck with mileage instead of kilometres. So you had to mentally keep converting miles to kilometres to stay within speed limits. Never again
Allen LThe service was really good.
GOWTHAM SGreat friendly service as always
JOHN MVery friendly and helpful staff
Konnor SThe back stained like cigarettes and pot. The app was horrible. And I don't know why we couldn't pick up at a uhaul place down the street instead of a convenience store.
Justin WExcellent customer service!
Trevor CGreat location not too far from the highways. The staff were courteous and friendly. I would certainly do business with this location again.
Jacques BAgent at the location was not at all customer friendly.For any problem he has just one answer that "I am not responsible for anything, I don't represent UHaul, talk to customer support." He knows the problem but don't want to help. I didn't expect this kind service from UHaul.
Jagdish PPeople there weren't helpful at all, it's not us ... talk to U-HAUL !!!
Roman KIncompetent "staff" - convienience store clerk more interested in the store customers than anyone needing to pick up a u-haul. Was continuously on the phone during the more than 1/2 hour pick up time required to pick up a reserved trailer. Then, once the paperwork was done, no help with the trailer whatsoever as he was "busy" with store customers buying cigarettes and sodas, etc.
Sacha WNothing. Everything is done perfectly.
riley bGreat customer service. Quick and easy! Fantastic experience
Mitchell PThe equipment we asked for was not available at pick up time. Ordered 12 blankets received 6. Order a furniture dolly. One wasn’t available. Received hand cart instead.
David JThe person we dealt with was named Gopan Modi, he tried to scam me and my partner for returning the truck with more fuel than when we received it. He was very rude borderline threatened us.
Chad MI requested teo moving trolleys, was not notified they were no availablexat this location. I should have been advised of this in advance.
robert hNot the first time that I use the service and I need to pick up in a different location usually extremely far and change time as well this is really inconvincente specially that I need drive 50 minutes more to pick up the equipment
juliana dMy only issue is I can't get over how expensive it was..that's it.
Heather MThe business' closing time of 5:00pm may make it tough for some customers to do a same day rental. The van that I rented was clean but had a musky smell to it and should have been aired out prior to rental. The gentleman who I interacted with was very friendly and professional. He was very quick with the check in and check out procedure
Eric WWe booked a 15' truck for Norwood and got a call 2 days before that it wasn't available. What is the point of booking a truck online if you don't make it available - we didn't get the proper size or the location. We had to take car loads the day before because we knew we couldn't get everything in the 10' truck but the 20' truck was too big.
cameron L