Everything was great
john r
Customer Reviews for Mitchs Auto Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners were great...very responsive and the equipment was in great shape. I would not hesitate to recommend this Uhaul and especially the folks who are running the location.
Randall ZAlways a wonderful experience
Idalia AIt was pretty easy to spot. We just followed the directions on the app. It took about 5 minutes to document everything and drop off the keys. I liked being able to return it without waiting for staff assistance.
ANNE TNothing to improve. Everything went super smooth. Easy to contact, rent, pick up, drop off, etc. Zero issues!
JANINE RThis was the worst customer service relation I've ever experienced in dealing with the business it wouldn't come out to meet you everything was over the phone it was terrible they won't answer the when you did get through the mailbox was full their hours of operation on Tuesday from 8:00 until 12:00 noon and then they close the next day their hours were posted wrong nobody would answer the door it was terrible customer service gets a negative zero with people over there need to work on their personal customer service skills for sure
DOUGLAS BThe truck had an issue driving like it needed the tires needed balanced or an alignment or suspension fixed. It shook so bad driving loaded and unloaded. It was terrible to drive it jerked you around in the cab because the front end was hoping up and down. Otherwise the people were nice and the truck was clean. It would have been nice to have a little introduction to the truck but I was given the keys and left on my own to figure out the emergency brake etc.
LORETTA BWhat is to say; peeps are nice and helpful 😀. Made easy to return equipment. Thank you Heather and Mitch
Angie MPerfect Service
Edward PThey were very nice and made the entire process quick and easy! I highly recommend this location!
Karla WExcellent. Easy pickup. Easy drop off. Friendly service, clean equipment, and all around good experience.
James MSo easy to rent from them. My 3rd time. Thanks for serving our small community.
randolph fEasy for pick-up and drop off with the mobile process. Used them 2x within the past 2 weeks and both times no issues or delays.
Eric BSpacious, easy to access, attended came out right away and detached the trailer for me.
Norman RI reserved a trailer a month ahead of time. I received a call two days prior to pickup, telling me there weren’t any trailers available. I was put in a truck. The first truck had no brakes, the second was usable but the power steering didn’t work great and it needed an alignment. Everytime I’ve made a reservation with uhaul I never get what I reserved. This has happened on many instances with multiple branches. If you don’t have the equipment to rent don’t offer it.
Brian CNo improvement!
DAVID CWay too expensive. $181 for one days use
James c👍
Pleo MAlways great service here,
Raul THave someone answer the phone at check in
EDUARDO MIt's the best place close to home fast and easy in and out. That's guys
Beulah BAlways great renting from here
Raul TIt's very difficult to do the online return can it be a easy way to figure out please, Thank you
Yolanda MBe more available outside your home.
richard RGreat customer service, the best experience I’ve ever had at Uhaul…
SCOTT MWas told they could not help me with my refund Should have called corporate to get issue resolved
MONICA GExcellent service/truck went right over shasta.very good experience. Went over without any trouble.
randall lEverything went well!
Michael OAwesome customer service.
Mark Jover charged
sergio mEverything went smoothly
Kenneth PI was charged $150.00 for not returning the appliance Dolly. I used the dolly to load heavy items onto the truck but once everything was loaded there was no room for me to put the dolly into the truck and bring it with me to Texas. At this point I returned the dolly to the store where I had rented it. That store is located at 15401 Vista Rd. Helendale, CA 92342. Their phone # is 760-955-2601. They can verify that they have the dolly at their store. I spoke with them just a moment ago and asked if they could call Uhaul and let them know they have the dolly but she told me no. She said that is my responsibility. Please help Dorothy Pino Sent from Yahoo Mail on Android
DOROTHY PWhen you make a reservation, I expect to pick it up there. Not drive out of my way to another town to get it. This happened 2 times to me, and was turned away at the Palmdale site because she wouldn’t take payment over phone treated very bad there , then had to drive to Helendale for one. Very unprofessional
Norma CHeather at the Helendale location was Outstanding and very helpful definitely will be going back for more rentals from her.
Dennis GWe have used this location in the past and have been very happy with their service.
justice HBest services. Super friendly and very helpful! Helped me step by step. Thank you definitely will refer to anyone I know in the area! Excellent customer service.
Joie MWent to drop off trailer and location was closed. Apparently they close at 12p on Tuesday. Would be nice if they had full hours the days they are open.
Edward THelendale is the best UHAUL location nationwide. They are very helpful and knowledgeable.
Nicholas VThis location is the best
Nicholas VThanks so much it was so easy and fast again thanks
reginald gNA
Keith KWrong size truck
Lee PEmployees are too good lookin.
Heather Tgood
Jong KThis location is the best UHAUL spot in the US
Nicholas VThe people at this location were very friendly and helpful. As I did not know how to use the equipment, their help was critical to me. I am very grateful and will use them again.
Nicholas VNone necessary
DOMINIC MThe service was great! 05 stars..everything went smooth. Truck was clean..had great speed. My sister and I were really surprised, well the truck wasn't new..no power windows.and no Bluetooth..even that was ok...thank you ...
Christine RAwesome! Great! She made it so easy! Seamless!
CORAL HHappy Camper 😝😝😝😝😝😝😝😝
Mark MWished it was closer for one way rental
Ernest Leverything was great
Kathy MTell call center to stop lying to customers someone at call center said the trailer in helendale could only be used one way couldn't use in town so had to go to Victorville so I canceled his contact n rented it 4 him in my name
HEATHER T