Location was sketchy, when I returned the truck there were guard dogs literally 10 feet away barking OVER the fence from me as I had to go through the check out. The truck ran great, no issues there, but it was dusty and the front wind shied was hard to see out of. Also, the wind shield wipers were old, streaked badly, and one fell off, I had to re-attach. When I checked out and tried to report the wind shield was dirty and needed cleaning, the app threatened me with cleaning fees and made the check out even longer.... Considering I spend over $1,000 dollars, it was not a good experience, and I will pursue other rental options going forward. UHAUL, very disappointing.
Gregory W
Customer Reviews for MJR Of WNY LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours.
KYLE HThe self check in process wasn't expected, it's very long, and I didn't get my credit for not having a dolly in the truck.
Michael DI didn't speak with anyone.
ARTUR KNot the locations fault but having the driver side mirror crack and parts falling out on the first time I closed the door after getting to my location, was a bit upsetting.... but the truck other was a dream to drive.
David RThe mirror was cracked on drivers side / it was dirty inside the cab and the transmission was slipping I thought it was going to break dish several times on thruway
Dawn CThe entire experience was awful. They urge you to complete everything online, and even when I asked, at one point, to pick up from a person, it didn't go as planned. We need more face to face customer service. Not everyone is computer savvy.
Nancy LStaff was very friendly and provided excellent service. Provided complimentary blankets and dolly, which was unexpected but very much appreciated. Just had a little trouble finding where the office was.
PAUL TThe Gentleman in charge was pleasent and great to deal with. Unfortunatley Uhauls website for making reservations is not accurate. Thankfully there was someone at the location there to assist.
ROBERT RGUY AT THE SIGHT WAS NOT WELCOMING, HE WAS PUT OUT TO HAVE TO COMPLETE THE COMPUTER WORK. I RETURNED THE TRUCK WITH GAS PAST THE FILL LINE, I ONLY WENT 6 MILES, HE PUT DOWN 12 MILES. I QUESTIONED HIM ABOUT THE GAS CHARGED, I EXPLAINED THE ERROR IN MILEAGE ACCOUNTED FOR, SENT PICS OF GAS METER. HE JUST STOPPED RESPONDING TO MY EMAILS. I WILL NOT BE BACK TO THAT LOCATION NOR WILL I RECOMMEND IT. TWO WEEKS EARLIER I RENTED A UHAUL FROM A DIFFERENT LOCATION AND THEY WERE WONDERFUL! BUT THEY DID NOT HAVE THE SIZE TRUCK AND DATE AVAILABLE.
JILL MGreat location
PEDRO M