Quick to respond and very helpful
Gene J
Customer Reviews for MJs Drive Thru and Cigar Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved 3 dozen moving blankets and found out that they only had 4 blankets when I picked up the truck. I was not charged for the 4 blankets, but it would have been good to know beforehand that I needed to look elsewhere for blankets.
CHRISTOPHER MReturning the truck was much easier, and we had no issues. There were also people at the location who would have given us help had we asked for it.
Mary AIt was a quick and easy drop off.
JAMES GI was over-charfed for the UHaul
Melanie WWasn’t clearly marked where to park truck but guy came out and was helpful
Luke PThe location I picked up the truck didn’t have any blankets available & I had already reserved 12 blankets. Unexceptable for one of your locations.
todd bI confirmed my tow and towed vehicles met requirements using the online tool but at the rental location, their PC program would not recommend so he would not rent it to me. I had to call customer service and they confirmed it was OK so I made a reservation and when I returned to the same rental location, everything was fine. Some training might be required. The vehicle trailer worked great - towed like a dream.
JOHN MTrailer was clean, but parts of trailer frame were bent causing extremely poor fuel economy hauling a small Jeep. Also, on the way from Florida to pick up the trailer, I received a phone call telling me that my trailer was not at the reserved location. U-Haul caused me to drive 65 miles out of my way, and 2 hours' time in pouring rain. I REALLY think that I should be reimbursed for this. Please contact me for more information. Thanks, Phil
Philip BI wasn’t clear about the returning but that could have been my late night booking at the last minute. Thanks for being there Again!
Angela EDid not want the car dolly. Did not want to give me a receipt.
William BWe told them we would pick our own drop off day after getting u haul they changed are location drop off so had to go way out of the way for the drop off
JUDY CI submitted a ticket lyesterday immediately when it happened, the check engine light came on 5 minutes into my drive
Louis RQuick, easy and friendly, no suggestions everything was great, appreciate it
Brian DNothing. Pick up location and drop off location both were great experiences. Thank you .
Calvin BDo not like the way U Haul figures the one-way rental rate. They assume that that the pickup location is where you are leaving from. I rented the truck, drove to where I was picking up furniture, which was in the opposite direction, before taking to the destination, unloading, then taking the truck to the drop-off location. Ended up with an additional $35 in mileage charges over what was calculates with my rental. Rental period allowed for 2 days, only needed 1 day. Truck was fine, pickup and drop-off locations were fine.
William MThe gentlemen who helped me has gorgeous eyes, he was friendly, and very helpful. :)
CHELSI PThem guys are so good I'd follow him anywhere to rent off of them and by the way their drive-thru kicks ass signed Eric Dills
eric dVery convenient and easy drop off
Kelly TVery friendly , couldn't of went any smoother..
David TSomewhere in the process my drop off location was changed and I was not informed. From the time I made the reservation and selected and confirmed the day before pickup the location drop off was different then was was selected and printed on my confirmation and I had no notification. This is the second time this has happened and I will not use Haul in the future if another option is available. I would rather pay more then to continue to get jerked around in this process. Very poor corporate policy in constantly changing the information without proper notification. In this day and age of technology this is unacceptable.
Charles SLoved this pick up. It was smooth, quick and easy! The associate assisting me was very friendly, approachable and kind. Highly recommend. Will definitely use this location again!!!
Danielle COriginal truck we reserved wouldn’t start because of clear neglect from location. Gave us a different one, had check engine light on and sounded like an airplane going down the road.
tyler WI cannot say enough how excellent this van-rental experience was. The vehicle was super clean, the location was easy to get to, and the owner was very kind and professional. I will definitely rent from this location again.
LeNan HThe website was crashed but the gentleman at the location was very helpful walking us through how to get the keys. It was a very pleasant experience in a bit so pleasant world.
Shannon BGreat location very nice and helpful
Jenna EMjs carry out was a wonderful facility to work with. They always answered my calls and quickly answered any questions I had. Highly recommend!
Kevin BI arrived on time and was told there was no haul service that day despite my reservation. I already was moved 30 minutes away from the dealer of choice. I had to have the trailer. Finally the said they would serve me. They complained that the 1-⅞ " hitch ball was not acceptable. I had a 2 inch with me but no help to change it. "It was not my responsibility When I got home with the trailer, I changed the ball. I hope to stay with my neighborhood haul dealer.
Warren HWhen I got there to drop off the trailer, a gentleman came out of the 'drive thru' and just verified the info on the trailer and told me to drop it off on the other side of the parking lot. No paperwork, confirmation of drop off, etc... I reached out to uHaul to confirm I was at the correct location, because it would be my luck I'd drop off the hardware at a 'fake' location
JOSEPH HThey were AWESOME!! The weather was awful but they came out to help us. They even found a forgotten bank card and brought it to us before we left! The trip itself was awful (truck pulled to the right constantly and one of the car-trailer lights pooped off in N Tennessee) but P/U and D/O were exceptionally smooth and easy!! Thx again, gentlemen!! :)
TRACY RTruck was clean but had some serious mechanical issues that that person working claimed to know nothing about.
Matt Pnothing best
ROBERT BThe guy there helped me hook up my trailer and made sure everything was safe and secure. He was very polite and courteous as well. Would definitely recommend.
THOMAS SNo he was great
WILLIAM WService was quick!
James M