I believe my check in process could of been quicker in person last time I used online and it was fine
GARY H
Customer Reviews for Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The passenger side door had taken some damage from a prior user. It would only open about 10 inches. My son is tall and skinny and weighs under 100 pounds could barely get inside the cab. Other than that, it was all good.
Douglas DThe gentleman who work here really keep things clean and made renting and processing. Very easy. Thank you
Meralex AGood truck.. Has power and ease. Yes, well worth the money. I'll be 71 in a couple days. Thanks for the trip home.
LISLE FThe mobile pickup process took forever to do and I was overcharged a shit ton. My holding charge and estimate was $65 and at the end of the day they charged me an extra $56 claiming they were charging me extra fees including a $30 gas fee when I only drove for 5 or 6 miles total. This is absolutely bullshit and I feel like I just got robbed and ruined my day with how long the process picking up and then again dropping off the truck was. I was especially upset and felt fucked over when I got charged an extra $56 after how slow and annoying that process was. This was a horrible and annoying process and honestly the worst part of my week. I will never recommend U-haul to anyone ever and in fact will only ever talk about how bad it was. I’ll never use U-Haul again after how fucking horrible this experience was. Fuck you.
Taylor CThey were very kind and helpful!
DARCY BEasy to get in and out. Online check-in makes it even easier.
KIRK LThe key switch was loose
FRANK H