I rented a truck in Goderich Ontario at the Little Bowl. When I was shown to the truck I realized I made a mistake and the truck was way too large. Thankfully, the very professional, kind and excellent proprietor switched me over to a smaller truck at the Mobil U-Haul. Unfortunately, I have two charges from U-Haul: one for the large truck which I never even touched, much less drove, and another charge for the smaller truck which I did indeed drive. Why am I being billed for both trucks? One of which I never even touched. Finally, the smaller truck only had 1/3 of a tank of gas. When I returned it it had over 1/2 tank. Therefore, I gave U-Haul free gas. Even so, U-Haul charged me over $30 because I had not filled up the tank before dropping off the truck. In other words, U-Haul ripped me off for $30 and is charging me for a truck I never even touched. I will be pursuing these issues with U-Haul in the coming days.
DAVID F
Customer Reviews for Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No other improvements required. The Uhaul representative at this location was most excellent.
PATRICK MHorrible lack of customer service! System wasn’t working. We were unable to pay in our preferred method and were given attitude and not even an apology for the inconvenience! The truck was also grimy with dirty floors. And we paid almost $400 for this service! Would not return or recommend.
NICHOLAS BThe truck was clean and ready to go when I got there. Pick up was quick and easy as was drop off.
TIMOTHY PTrailer plug was missing but offered to reimburse me if I picked one up from Canadian tire. Made the best out of the situation we were in.
COLTON C