Customer Reviews for Moes Service Center & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moes Service Center & Towing

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Traugott S. on

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Customer did not leave a comment.

Jeffrey B. on

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The 10' van that I had reserved was not there on time so I got a 15' van at the same price. The Utility Dolly & regular dolly that I reserved were not in the truck. I didn't have time to go back & get that straightened out. I was told by the U-haul rep that they were not allowed to help customers connect the Tow Dolly & load a vehicle for insurance reasons so I had to get one of the customers who was waiting for his car to be services to be a spotter.

John L. on

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Elaine was extremely helpful and even gave us her cell phone number if we had any issues. She looked at the mileage and made sure we had enough to get to our different destinations on our one way. Super.

ALAN H. on

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Not a thing

MARK K. on

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I made the reservation on July 12 to have a 20’ truck in Exmore, Va. Nobody in the area would deliver the truck to the location I requested 2 weeks in advance. So I had to drive 45 minutes each way to go pick up the truck. So basically I drove 1.5 hours to get a truck that should have been available at the dealership in Exmore, VA. I felt uhaul should have provided a truck in the town I needed a truck. So disappointing

William W. on

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Great customer service. Friendly and very professional staff. Made my move very easy.

Ted S. on

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Customer did not leave a comment.

Jacqueline P. on

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I dropped off after hours. The service person was very friendly and helpful when I called to confirm after hours drop off.

Dorothy H. on

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This week we used U Haul for the first and last time. We rented a car carrier that we needed from Friday afternoon in Maryland and we could have very easily returned in TN Saturday evening. We had to rent it for four days at a cost of $464. That is absolutely ridiculous. To make matters even worse, when my husband hooked it up the tail light and turn signal on the right side did not work. When he told them the person we rented from said we rent them, we don't fix them. My husband checked for a short etc., but was unable to fix it. So we paid for 4 days, when we really only needed less than 24 hours, to drive a defective trailer from MD to TN. That is bad business and rendered us unsafe!! We will share our experience with your company far and wide as this was ridiculous and dangerous!! Dorothy Herd

DAWN F. on

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The truck did not have a dolly or blankets. 26 ft truck should have at least come with one dolly.

Carlton B. on

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Give free hand cart use or free help..lol...no everything was Great tks

Richard S. on

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Did not have me order ready for pickup and had to wait for staff about 20 minutes after store open to do paperwork again..

Walter L. on

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Quite an adventure

Aaron C. on

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Customer did not leave a comment.

Luanne M. on

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Called the local phone number, said no one could help me. Recommended use internet. Booked online. Got call 2 hr before pickup that we could not leave at destination and had only 22 hrs to get it back. If I did not agree, I would be cancelled or rerouted. Having no other option, I had to drive it back last night and pay for the trip back. The lady handling the transaction was rude and downright unpleasant.

Eugene M. on

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Harold C. on

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Do you have The nerve to asked me to rate my experience with U-Haul. Had an inside rear tire explode, leaving me stranded per better than six hours in the middle of nowhere no food no convenience stores nothing around me, they sent a service team from the officers sure over to assist me no spare tire nothing he took the tire off my truck drove 30 to 40 miles to another U-Haul store and picked up a tire from one of their trucks because he showed up with no tire. , I was rough driving for over 12 hours straight to get to my destinations where I picked up some additional furniture and then headed for Meadow Bridge West Virginia. Out of which we had 3 to 4 days of rain which made this move one of the most measurable moves I’ve ever had. I normally have a budget truck or a Penske truck because there is no mileage. Out of my last three moves these these are the companies I have dealt with. Are used you all this time because mows services my truck and I was like the people there and it was very close to where I live. But out of all this I get a one day rental, shows me that you really tried to make a situation better .

peter W. on

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Alexander W. on

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I had a great experience save for the fact that my pick up location had to be changed due to lack of availability at my original pick up location. Because if this I was still able to pick up the truck I needed at the time I needed it but all the moving equipment I originally requested was unavailable at the new location which was disappointing.

William B. on

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Charles N. on

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Great people, everyone was so helpful and pleasant to deal with. If I ever need a UHAUL again while in this area I am going to Moes.

Wade R. on

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Brenda W. on

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Walter L. on

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Norman S. on

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Michael W. on

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all around excellent location and people were above average.

Tobias R. on

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They were good

Steven S. on

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robert F. on

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Nothing. Pickup was easy and fast and I was on my way within minutes

Timothy M. on

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Customer did not leave a comment.