we were quoted the wrong price and they booked to the wrong return drop off location
David B
Customer Reviews for Mohave Valley Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This correspondence serves as formal notice of several serious grievances arising from my recent dealings with your U‑Haul location. The conduct I experienced—particularly from employee Debra—raises substantial legal concerns, including potential breach of contract, negligent misrepresentation, and the creation and dissemination of statements that may constitute actionable libel. I am preparing documentation for escalation and am giving U‑Haul a final opportunity to resolve this matter before legal proceedings commence. I rented a vehicle on 8/28/25 and paid for the SafeMove insurance and subsequent rental extensions. On 9/4/25, I submitted an additional payment confirming the extension; however, I was never provided the required updated rental agreement. This failure directly exposed me to unwarranted legal risk. Despite my payments, I then received multiple voicemail messages from Debra indicating that the vehicle had been, or would imminently be, reported stolen. These threats were made without providing the updated contract, which I had already paid for, and despite my repeated attempts to communicate. Such conduct created a credible possibility of wrongful detention or criminal accusation. As any reasonable person would under these circumstances, I secured the truck in a safe public location to avoid being falsely implicated. Only afterward did I learn that law enforcement declined to categorize the vehicle as stolen at the time these messages were made. This strongly suggests that the statements communicated to me were premature, inaccurate, or unsupported by the facts. These actions may constitute negligent or reckless misrepresentation, causing significant distress and forcing me to divert my attention from preparations for my father’s funeral on 9/9/25. Compounding this issue, it is my understanding that Debra entered internal notes or statements about me that were materially false and that appear to have influenced other employees’ treatment of me. Multiple U‑Haul representatives, apparently relying on these notes, refused assistance, acted with hostility, and made presumptions that were wholly unsupported by my actual conduct. If these statements were indeed false, their dissemination within U‑Haul’s internal systems may constitute libel and may have contributed to reputational harm, denial of service, and discriminatory treatment. Additionally, my family continues to experience obstructed access to our paid storage unit at this location, despite charges continuing uninterrupted. If verified, this too represents a breach of contractual obligations and further supports the need for legal review. Please be advised that I am preserving all evidence, including: • receipts and payment records; • call logs and voicemail messages; • documentation of inconsistent or inaccurate statements; • witness accounts; • all communications related to storage access issues. At this time, I am preparing to pursue all appropriate legal remedies, which may include: • breach of contract; • negligent misrepresentation; • detrimental reliance; • damages arising from the creation or circulation of potentially defamatory (libelous) internal statements; • denial of service and reputational harm; • any additional claims arising from interference with storage unit access. U‑Haul is afforded the opportunity to correct the situation before litigation is initiated. I require: 1. A written review and correction of all internal notes regarding my rental; 2. Full clarification of the actions taken by staff; 3. Immediate restoration of storage unit access for my family; 4. Written acknowledgment of the errors and miscommunications that led to this situation. Absent a prompt and satisfactory remedy, I will proceed to pursue all available legal options without further notice
AMANDA MGreat customer service
Corey AI was told I wouldn’t be charged for Sunday and return it whenever on Sunday I received a call saying I will be charged an additional day so probably won’t be going back to that location
LOUIS KThe worker who helped me was amazing, & understanding
Lacey HThank you
CLAYTON WGreat Service
Thomas WGreat friendly service
Thomas WSee my comments above
PHILIP VPersonal at the Mojave valley location are awesome as they were the last time I rented a trailer. Great job! The gentleman at the Camden location took my call early and the trailer, even though it was to be dropped off at a different location. Awesome service! Thanks! Keith.
Keith BPlease Note! The return was supposed to be to 8257 Highway 95 Mohave Valley, AZ 86440. There was no one at that location during business hours, and no one answered the phone number that was listed. Luckily, we had dealt with the Courtwright location in the past with good results, and were able to drop the rental with them. The Uhaul, Insurance, Thrift Store location at 8257 Highway 95 was totally non-responsive, and caused us to waste several hours trying to return the rental. It is our opinion that Uhaul should consider evaluating that location and possibly dropping their franchise. The Courtwright location was prompt and professional.
MICHAEL STake good care of your employees. It was Uhaul people who made my deal work. Im greatful to them.
CLEMENS HGreat customer service! The sweet lady in the front office was so kind and made everything super easy! Thank you guys so much!!
Joseph AThis location is great.
JONATHAN AEasy process
THOMAS BDeborah‘s customer service was excellent when I dropped off the toy trailer.
MARCO GEverything was great. Easy to work with and very helpful. This will be the only place I rent from in the futuer.
GEORGE TThe service was great
ROY LDebra was so nice and a gem to work with. We will definitely rent from this location again when needed
Alan CI am a satisfied customer! My move went perfectly smooth all the way around. Thank you so much! DEB was great! 😊
CHARLLOTTE MDrop off location staff was very professional and helpful.. thank you !!!!!!!!
Terrence HVery good customer service, friendly and fast
Alexander CDebbi was very helpful and a professional at her job. Thanks so much and I will be back to rent other items. Thanks Mark
Mark Mwire to the right tail light system was cut in half, looks like there was an accident as the tail light assembly was damaged.
Robert MA+++
Mark FService was great. They got me in and out. Thank you!
Robert HGreat customer service, friendly, fast and reliable. Made the experience a lot easier
Stephanie PI was very happy with the whole experience Deborah was excellent thank you
DONALD SGreat service nice people all was great very friendly
Reece MDebra at Mohave storage on Courtwright is always so friendly and makes everything easy and convient. Returning customers for a few years now thanks to her.
Allixandra WDeborah was awesome, very nice and kind hearted. Easy to talk to and great customer service. Thank you Deborah.
Mance HGood business person Good service
James BDebra was awesome! This was are first time towing and she got us all hooked-up. We felt much more at easy after some guidance and reassurance from her.
Reyna GAmerica knows Uhaul has the equipment to assist you, but what makes the difference is the right people that work for Uhaul! Like Debra, one of the best definitions I have seen of Customer Service in a long, long time! Incredible integrity, knowledge, and efficiency!
James BThe only issue I had was the moving of the rental location causing there to be more miles charged to me since it was such a greater distance away from my location.
Brandon Sdon't call the one on miracle mile they will hang up on you.
Elmer LAlways use this location. They always have what I need equipment wise, and the service is excellent.
JONATHAN HWe have never been disappointed renting from this location. Always clean always well taken care of. Customer service is A++++.
MATTHEW Avery friendly and helpful.
MICHAEL SExcellent service, the girl dealing with the rental was efficient, courteous and an asset to the company.
JAMES TThe location was excellent, when I enter the office she was ready for my rental, She had all of my paperwork in order, The truck was fueled and clean, my moving pads were packed and ready to go. Mohave valley is a hot location this time of the year, The office was clean and cool, my paperwork was processed very quick, and I was on my way. I would happily use them again.
Larry LDropped the trailer off after hours, so we don’t speak with anyone at this location.
SCOTT DGreat service great price great people 😎
Anthony Pgood customer service thank you
robert gDebra was great and helped us out tremendously with our move. She went well beyond the call of duty.
Jay MIt was a blessing to have picked that particular location. Deborah in the office was so helpful , friendly, just a wonderful, beautiful person, we couldn't have asked for anything better. We will definitely be using this place again.
Vicky kThe sales person, I think it was Brenda or Debra, was amazing! Our original reservation was completely messed up, having us picking up a 5x8 trailer in Washington state, when we actually reserved a 26' truck in Mohave Valley Arizona, she got everyone worked out for us!!
terry lI would use this location again. There was no interaction with an associate, and everything was done using my smart phone. I was very satisfied with the process.
Linda SDebra was very professional. She is the best I would go here over anyone. Truck was clean. Service was spectacular. I'm coming back.
Cody LWas told to drop after different location. Then charged for extra day because I dropped off truck where I was told to. Did not refund the money completely feel ripped off and was totally screwed over when all I did was do what my contract said to do. Never recommend again.
Ryan GShe was very helpful in every need !
Jesse CMake certain that all authorized drivers are listed on receipt.
Robert RDebra was very helpful and friendly. The process went quickly and smoothly. 👍
Jon BShe’s (Debra) doing an excellent job ! Debra was very welcoming as I walked in the front door, had a cheerful greeting and smile. She talked us all through the paperwork and made sure we understood everything. I tried to help her hook up the trailer and she said no - no I’ll do it, I’ve pulled many trailers and 5th wheels in my career and this woman knows what’s she’s doing. I WILL use this U-haul Location again and will recommend this location to anyone that’s looking to rent a U-haul product.
Steve GThe person who helped me was very informative and very helpful. She made the whole process from start to finish very painless.
robert cNothing.
David EMy experience was wonderful. Debra did an amazing job.
cynthia rDebra was amazing and made sure my moving experience was the best and not stressful.
Linda I