Customer Reviews for Mom Smog

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mom Smog

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John W.
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Customer did not leave a comment.

Vance M.
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Gary D.
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Clean truck. Very courteous employee. Had vehicle ready and waiting for me. Very easy transaction and very quick return. Thank you will rent from them again.

david M.
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Customer did not leave a comment.

SHARON G.
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We rent a lot from Uhaul. This has been the best experience that I have ever had at your facilities

Chad H.
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susan A.
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Joanna G.
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George S.
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That was my first time dealing with uhaul and I had the worst experience ever, I reserved truck 20F before 14 days so I can be safe they called me to change my pickup appointment an extra 4 hours and whenever I went to pickup the truck they told me either I can drive 50min to go pick that truck or they can't help me with anything. So I went to one place to see what size he has he only had 10f truck on not uhaul truck 17F. So pretty much I will never use uhaul in my life again.

Ronald M.
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KEEP YOUR COMMITMENT: Actually have the equipment I ordered AND PAID FOR AHEAD OF TIME‼️ I paid in full for a 15' truck and auto transport! Thankfully some friends hauled our car the 1450 miles because on the day we went to get the truck THERE WERE ONLY 10' trucks in all the high desert area‼️ We would have been in big trouble‼️ Why ....when you make a commitment ...and received Full payment in advance...would you not have the equipment on hand⁉️ it was a critical timing issue with people flying in to load up the truck⁉️ We BARELY MADE IT in the 10th truck🙁

Fermin P.
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Drop off went well and fast.

Lloyd F.
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Customer did not leave a comment.

Angelo Z.
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None. ALL ok

Cherry A.
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Customer did not leave a comment.

Kris A.
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The cargo part of the truck smelled strongly of Marijuana

Lori P.
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The place was very dirty and they didn't check me out. He was to busy working the smog location. I was told to leave the equipment and it would be taken care of later. Also, the trailer drop was not listed on the contract. It was overall a weird uneasy experience.

Norma L.
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Cheap n fast service thank you

Jesse M.
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Edwin A.
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ESSENCE S.
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BRIAN T.
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The lobby was absolutely filthy. Chairs were dirty, floor was dirty. Thankfully, the return process went fast.

Norah I.
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Customer did not leave a comment.

Maria E.
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Despite the condition we are in I was treated very well. Great customer service & professionalism. Only negative thing I would comment would be wasn't too clear on the charges.

Gordon L.
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Great customer service

Inka G.
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Wonderful customer service and a great experience!

Hugh H.
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Online chechin was laborious. I was never able to complete the online checkin process. I tried once on my iPad and once on my android phone. The in store check was easy. I would like a check in similar to Hertz Gold.

Eladio L.
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April B.
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Nina R.
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Sweethearts very professional and efficient Great experience??

Mario A.
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Kevin B.
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will M.
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Maria V.
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Don't use the pick up station at the 76 gas station the attendant there is so rude and didn't want to take care of my uHaul needs when I was the next customer in line! He said store customers were first even though I was the next customer in line! Not a good place for business. The pickup at the walnut location that one was polite and courteous! I give them a 9 because he didn't go over the paper work nor did he show me where the gas was at on the gauge nor went over the truck with me. Luckily I know about this so I knew better. But over all that pick up was so much better!!

edward Z.
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Ricardo T.
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Arthur E.
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francisco C.
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Terrence L.
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Lorena O.
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This location was closed for the whole day, the same day when I dropped the vehicle off. All I did was insert the keys at the dropbox.

Desiree B.
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Did did everything to take care of me

Melvin C.
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AGENT WAS EXTREMELY HELPFUL & PROFESSIONAL

Michael S.
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Rental was pretty easy. Online app made it so simple and fast.

Teresita T.
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After hours so no personnel was there but it went smoothly

Tammy A.
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Customer did not leave a comment.

GERRO O.
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I have rented here before, always a positive experience.

GERRO O.
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Great service and a big help. Mark was very efficient with the transaction. I was in a hurry and he made it quick for me!

George A.
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Customer did not leave a comment.

David C.
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Desirae D.
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Patricia S.
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My experience was quick and easy.

cheryl P.
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TOMMY V.
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Stay open the hours you say you are

David B.
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David B.
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oliver W.
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Rebecca T.
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David B.
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Jenell S.
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It was not helpful or clean and inviting at all , I will never recommend Mom's Smog as a place you should pickup or rent Uhaul

Victoria W.
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Customer did not leave a comment.

Jesus M.
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jesse E.
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Better cleaning of vehicles

Darrin H.
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Nothing the gentleman was super friendly answered all my questions and my trailer was there as promised. Two thumbs up Darrin H

Tommy L.
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The guy was great even unhooked trailer for me and was real respectfully and told me and my son to have a great day

Jeff P.
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Truck had mud in the wheel wells and bumpers, they only had 16 blankets, not 2 dozen.

jerry G.
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Customer did not leave a comment.

Jim D.
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The windows of the truck where dirty you could not see through them. There was a siphon hose sticking out of the fuel tank and there was no fuel in the tank. I was nervous leaving my vehicle there knowing somebody was siphoning gas out of the vehicles that were there. I requested a refrigerator dolly and there was not one in the truck. My email was put in wrong so getting the truck through the app and online pick up took over an hour. Overall experience was not good.

FRANCES H.
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Customer did not leave a comment.

Gregory S.
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GLENN G.
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Jacob A.
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Crystal L.
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ANTHONY P.
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Jeff P.
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this location is a smog inspection/rental site, not as neat as the regular rental locations, but the desk clerk was very courteous.

GLENN G.
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Customer did not leave a comment.

Stephen H.
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Danny J.
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Thomas B.
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Don't change a thing as everything was very good and very reasonably priced.

Tim K.
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It took a little time because the owner was by himself. But I was not in a hurry so it was fine. He was friendly and helpful.

Armando R.
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Wash your trucks.

Paul G.
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The Guy needs help. He was the only one working and a line full of people are waiting. He's trying to smog cars and rent uhauls at the same time...it took a very long time to get outa there with my rental

ronald A.
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We had a blow out after 50 miles. Took 2 hours to get back on the road

Felix P.
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Great customer service

Henry D.
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Service was quick and professional, I was in and out within a half hour.

paul N.
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Nothing

LETICIA M.
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Customer did not leave a comment.

Michael B.
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This was not the original location I wanted to pick up from. The store smelled of smoke, the owner was polite and quick. Just as most of the reviews stated. The truck had trash in the back and needed to be swept the cab was dirty too.

colleen G.
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the outside was spattered with bugs. had to take unit to wash windshield to drive it

Karen T.
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Customer did not leave a comment.

PHILIP C.
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Better directions, lacked additional items needed, was sent to competitor for correct ball and hitch.

edward Z.
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Customer did not leave a comment.

Tera F.
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Connie S.
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Janet M.
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Fire the manger!!@

amber G.
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Dirty truck cigarettes butts in the cab and back of truck Rented a dolly that the rentee said was in the back of the truck and was not there Water bottles in cab of truck windshield was really dirty as well

Nicholas R.
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Customer did not leave a comment.

Sandra F.
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The guy that helped us was very friendly and kind. Quick and efficient.

Rhonda W.
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Customer did not leave a comment.

santiago J.
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Great customer service from employees, thank you so much

ANDREW L.
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The only area of improvement would be the overall cleanliness of the facility. Customer service was on point and the gentleman that helped me out was outgoing and friendly. Had me in and out within minutes.

Sonia L.
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it was such a horrible experience, i had my reservation set for 6:30pm, location showed they would be open until 7pm, i show up, start the process thru the app, when its time to get the key i am told to go inside, but the place was closed. Worst part is that the vehicle was "dispatched" to me already so i couldnt even get another truck. I was told by a rep i would be responsible if something happened even tho i did not have possession of the truck yet. had to wait till 8am next day in order to pick up the truck, but first i was treated like trash by a customer service rep.

No reviews have been submitted for this location.

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