That location shouldn't be allowed to rent U-Haul anymore. I rent a van for 3 hours and used it for an about 25 miles. Monmouth collision charged me $275 for 309 Miles( that means I was driving more than 100 miles an hour without loading and unloading) . When I called the guy , he refused to correct his mistake and was very nasty and told me to call U-Haul. I called U-Haul customer service and was able to get a refund of$195. That location is a Rip off
Nabil A
Customer Reviews for Monmouth Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
That location shouldn’t be allowed to rent U-Haul anymore. I rent a van for 3 hours and used it for an about 25 miles. Monmouth collision charged me $275 for 309 Miles( that means I was driving more than 100 miles an hour without loading and unloading) . When I called the guy , he refused to correct his mistake and was very nasty and told me to call U-Haul. I called U-Haul customer service and was able to get a refund of$195. That location is a Rip off
Nabil AApp did not work, website did not work. Very difficult to collect and return my truck.
Alex ANothing! John was very helpful and pleasant. Your 1800gouhaul operator was also very kind and helpful. My husband and I were very satisfied! Truck was new and clean, and drove great!
lisa rNo one was present at the location. I had to download the app and it did not work well: slow, would not accept the photos I was instructed to take of the vehicle, etc. The customer service people I spoke to on the phone were polite and helped as much as they could.
William Bthe truck was filthy. I cleaned it out but shouldn't have to do so. The renter before me should have been changed and the location should have checked it before I arrived.
GREGORY RThe app is awful. It took me over an hour to complete drop off, because of it.
Mark BJohn was helpful and courteous simple, smooth transaction
DANIEL Jcharge less money per mile
STEVEN SSmooth transaction! The gentleman I dealt with was very pleasant and helpful!
TRACY SVery hard to find. Again the virtual drop off did not work and website form is very poor experience.
Katie PThe gentleman that I dealt with was professional and very helpful. This is the second time I used this place, I would used it again
STUART BVery nice people, very helpful. Easy process. Van was great.
Eileen B